[Skip to main content](#vessel-content) # HikaAuction Payment error : An order containing that product already exists ## - **[confidant](/forum/user/41166-confidant "View confidant's Profile")** - [![confidant's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41166-confidant "View confidant's Profile") Topic Author - [ Offline](/forum/user/41166-confidant) Less More - Posts: 20 - Thank you received: 5 - 5 years 7 months ago [\#330603](#330603) by [confidant](/forum/user/41166-confidant "View confidant's Profile") *[HikaAuction Payment error : An order containing that product already exists](/forum/52-hikaauction/902142-hikaauction-payment-error-an-order-containing-that-product-already-exists#330603 "-- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do?")* was created by *[confidant](/forum/user/41166-confidant "View confidant's Profile")* -- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ([ cookiesandcanvas.ca/index.php?option=com...yment&product\_id=458](https://cookiesandcanvas.ca/index.php?option=com_hikaauction&ctrl=auction&task=show_auction_payment&product_id=458)) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzkwMjE0Mi1oaWthYXVjdGlvbi1wYXltZW50LWVycm9yLWFuLW9yZGVyLWNvbnRhaW5pbmctdGhhdC1wcm9kdWN0LWFscmVhZHktZXhpc3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 7 months ago [\#330671](#330671) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[HikaAuction Payment error : An order containing that product already exists](/forum/52-hikaauction/902142-hikaauction-payment-error-an-order-containing-that-product-already-exists#330671 "-- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do?")* Hello, Thank you for your feedback we succeed to reproduce it and we'll try to fix it as soon as possible ! Also, in your case the best solution will probably be to : - set the "Use hikashop checkout" to YES via "HikaAution->Configuration" - configure your HikaAuction checkout workflow - test it again Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzkwMjE0Mi1oaWthYXVjdGlvbi1wYXltZW50LWVycm9yLWFuLW9yZGVyLWNvbnRhaW5pbmctdGhhdC1wcm9kdWN0LWFscmVhZHktZXhpc3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[confidant](/forum/user/41166-confidant "View confidant's Profile")** - [![confidant's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41166-confidant "View confidant's Profile") Topic Author - [ Offline](/forum/user/41166-confidant) Less More - Posts: 20 - Thank you received: 5 - 5 years 7 months ago [\#330676](#330676) by [confidant](/forum/user/41166-confidant "View confidant's Profile") Replied by *[confidant](/forum/user/41166-confidant "View confidant's Profile")* on topic *[HikaAuction Payment error : An order containing that product already exists](/forum/52-hikaauction/902142-hikaauction-payment-error-an-order-containing-that-product-already-exists#330676 "-- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do?")* I did that and tried again using the same auction. It displays the same error. Should I try it with a new auction? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzkwMjE0Mi1oaWthYXVjdGlvbi1wYXltZW50LWVycm9yLWFuLW9yZGVyLWNvbnRhaW5pbmctdGhhdC1wcm9kdWN0LWFscmVhZHktZXhpc3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 7 months ago [\#330703](#330703) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[HikaAuction Payment error : An order containing that product already exists](/forum/52-hikaauction/902142-hikaauction-payment-error-an-order-containing-that-product-already-exists#330703 "-- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do?")* Hello, Of course, you should test it again with another auction to test it with the proper "complete your order" link sent to the winner email. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzkwMjE0Mi1oaWthYXVjdGlvbi1wYXltZW50LWVycm9yLWFuLW9yZGVyLWNvbnRhaW5pbmctdGhhdC1wcm9kdWN0LWFscmVhZHktZXhpc3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[confidant](/forum/user/41166-confidant "View confidant's Profile")** - [![confidant's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41166-confidant "View confidant's Profile") Topic Author - [ Offline](/forum/user/41166-confidant) Less More - Posts: 20 - Thank you received: 5 - 5 years 7 months ago [\#330766](#330766) by [confidant](/forum/user/41166-confidant "View confidant's Profile") Replied by *[confidant](/forum/user/41166-confidant "View confidant's Profile")* on topic *[HikaAuction Payment error : An order containing that product already exists](/forum/52-hikaauction/902142-hikaauction-payment-error-an-order-containing-that-product-already-exists#330766 "-- HikaShop version -- : 4.4.1 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.25 -- PHP version -- : 7.4.12 -- Browser(s) name and version -- : Firefox Mac 78.7.1 -- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification. First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists" I checked the Orders page in the back end and there is nothing. What should I do?")* I think that is working now, thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzUyLWhpa2FhdWN0aW9uLzkwMjE0Mi1oaWthYXVjdGlvbi1wYXltZW50LWVycm9yLWFuLW9yZGVyLWNvbnRhaW5pbmctdGhhdC1wcm9kdWN0LWFscmVhZHktZXhpc3RzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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