[Skip to main content](#vessel-content) # Auto-renewal icon showing despite cancelled subscription ## - **[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")** - [![jcamus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33993-jcamus "View jcamus's Profile") Topic Author - [ Offline](/forum/user/33993-jcamus) Less More - Posts: 36 - Thank you received: 2 - - 2 years 7 months ago - 2 years 7 months ago [\#359500](#359500) by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile") *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359500 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* was created by *[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")* -- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: [ tinyurl.com/yrdw4yl7](https://tinyurl.com/yrdw4yl7) Is this a bug or we did not complete the cancellation steps correctly? Thanks Last edit: 2 years 7 months ago by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 2 years 7 months ago [\#359530](#359530) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359530 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Hello, Paypal should send a notification via the IPN system, I'll perform some tests in order to reproduce your issue and see the nature of the issue. But since I don't have a Paypal Business account, I would need some details regarding your IPN logs, to be sure that Paypal sent the notification for the cancellation of the subscription. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")** - [![jcamus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33993-jcamus "View jcamus's Profile") Topic Author - [ Offline](/forum/user/33993-jcamus) Less More - Posts: 36 - Thank you received: 2 - - 2 years 7 months ago [\#359536](#359536) by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile") Replied by *[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359536 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Okay no problem, just let me know what you need. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 2 years 7 months ago [\#359604](#359604) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359604 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Hello, Can you access your IPN log in your Paypal dashboard and see if a notification was sent when you cancel the client subscription ? If so, we need to have some elements of that notification, such as the "txn_type". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")** - [![jcamus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33993-jcamus "View jcamus's Profile") Topic Author - [ Offline](/forum/user/33993-jcamus) Less More - Posts: 36 - Thank you received: 2 - - 2 years 7 months ago [\#359782](#359782) by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile") Replied by *[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359782 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Hi, sorry for the delay, it took a while to get this done. There are two IPN messages for cancellations, one for order ID 24733 and the other one for order ID 32442. Our accounting department canceled both on the same day, but we could never find order 24733 in the HikaShop system. However, the order 32442 is still there and it is related to the HikaSerial subscription that is still showing the auto-renew icon, as you can see here: [ tinyurl.com/28qaz6v5](https://tinyurl.com/28qaz6v5) Here is a folder containing screenshots of PayPal IPN logs: [ winescholarguild.sharepoint.com/:f:/s/te...SBS13lcmeuQ?e=ERRMyd](https://winescholarguild.sharepoint.com/:f:/s/technology/Es8Ydmwk0mxPirLF7mn1kwIB4v49ATPow8iSBS13lcmeuQ?e=ERRMyd) And below are the detailed IPN messages, as this can't be seen entirely from the screenshot: Code: Message ID 2RX41295HD837652G txn_type=subscr_cancel&subscr_id=I-60TPKGK0KAH2&last_name=Gould&residence_country=US&mc_currency=USD&item_name=1-Year+Membership&business=ccamus%40winescholarguild.org&amount1=90.00&amount3=90.00&recurring=1&verify_sign=ARhVpGUwmV5Xk1ydtGdKJddVrV3qA4CjtQC4GvLhUUz3WI6aEE92UFyG&payer_status=verified&payer_email=rgould%40ithaca.edu&first_name=Rachel&receiver_email=ccamus%40winescholarguild.org&payer_id=M7GW69X865K8G&invoice=24733&reattempt=1&subscr_date=00%3A30%3A52+Feb+29%2C+2024+PST&charset=windows-1252&notify_version=3.9&period1=1+Y&mc_amount1=90.00&period3=1+Y&mc_amount3=90.00&ipn_track_id=028bbba73722a Code: Message ID 88Y757418B2571023 txn_type=subscr_cancel&subscr_id=I-GYJNVG9R7ESV&last_name=Gould&residence_country=US&mc_currency=USD&item_name=Total+price&business=ccamus%40winescholarguild.org&amount1=274.00&amount3=125.00&recurring=1&verify_sign=Az4F..E3HSCaP6AXGS1RS9PY4zSVAen2Kp.OZOugglVw2oOjzeliFTGT&payer_status=verified&payer_email=rgould%40ithaca.edu&first_name=Rachel&receiver_email=ccamus%40winescholarguild.org&payer_id=M7GW69X865K8G&invoice=32442&reattempt=1&subscr_date=00%3A14%3A21+Feb+29%2C+2024+PST&charset=windows-1252&notify_version=3.9&period1=1+Y&mc_amount1=274.00&period3=1+Y&mc_amount3=125.00&ipn_track_id=f980043bbdff4 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")** - [![jcamus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33993-jcamus "View jcamus's Profile") Topic Author - [ Offline](/forum/user/33993-jcamus) Less More - Posts: 36 - Thank you received: 2 - - 2 years 7 months ago [\#359783](#359783) by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile") Replied by *[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359783 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Forgot to mention this: I noticed the IPN messages are being sent to winescholarguild.org, even though we changed our domain to winescholarguild.com back in November 2023 and the order 32442 was placed in January this year. There are full redirects in place and the IPNs show a 200 status in PayPal, but let me know if this domain can be changed somewhere in HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 2 years 7 months ago [\#359842](#359842) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359842 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Hello, The IPN is automatically sent to Paypal when the order is created, so Paypal should use that URL for the notification regarding the order. But for "generic" events, I suppose like subscription cancellation, the default URL is used ; that URL can only be configured in Paypal. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")** - [![jcamus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33993-jcamus "View jcamus's Profile") Topic Author - [ Offline](/forum/user/33993-jcamus) Less More - Posts: 36 - Thank you received: 2 - - 2 years 7 months ago [\#359844](#359844) by [jcamus](/forum/user/33993-jcamus "View jcamus's Profile") Replied by *[jcamus](/forum/user/33993-jcamus "View jcamus's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359844 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Okay but can you tell me why we are still seeing the auto-renewal icon despite a successful IPN cancellation from PayPal? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 2 years 7 months ago [\#359880](#359880) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Auto-renewal icon showing despite cancelled subscription](/forum/58-hikasubscription/907845-auto-renewal-icon-showing-despite-cancelled-subscription#359880 "-- HikaShop version -- : 5.0.2 -- HikaSerial version -- : 4.0.2 -- Joomla version -- : 4.3.3. -- PHP version -- : 8.2 Hi, we are using HikaSerial with a PayPal recurring plugin to sell monthly and annual memberships. One customer asked us to cancel their recurring subscription, so we logged into our PayPal business account, found a subscription there, and canceled it. However, their subscription is still showing the recurring icon, and we are concerned PayPal will charge her again when her subscription expires: tinyurl.com/yrdw4yl7 Is this a bug or we did not complete the cancellation steps correctly? Thanks")* Hello, In your screenshot, the URL of the notification indicates a plugin called "wsg_paypal_recurring". If the official HikaSubscription Paypal recurring plugin is not called, I can't tell you what actions will be performed. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzU4LWhpa2FzdWJzY3JpcHRpb24vOTA3ODQ1LWF1dG8tcmVuZXdhbC1pY29uLXNob3dpbmctZGVzcGl0ZS1jYW5jZWxsZWQtc3Vic2NyaXB0aW9uP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. 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