[Skip to main content](#vessel-content) # Cancel an auction by the vendor ## - **[seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile")** - [![seitenspieler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48087-seitenspieler "View seitenspieler's Profile") Topic Author - [ Offline](/forum/user/48087-seitenspieler) Less More - Posts: 64 - Thank you received: 3 - - 5 years 11 months ago [\#326241](#326241) by [seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile") *[Cancel an auction by the vendor](/forum/54-auction-how-to/901279-cancel-an-auction-by-the-vendor#326241 "-- url of the page with the problem -- : picton.place -- HikaShop version -- : 4.4.0 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.22 Hi folks, i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard. Greetings Peter")* was created by *[seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile")* -- url of the page with the problem -- : [ picton.place](https://picton.place) -- HikaShop version -- : 4.4.0 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.22 Hi folks, i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard. Greetings Peter Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2F1Y3Rpb24taG93LXRvLzkwMTI3OS1jYW5jZWwtYW4tYXVjdGlvbi1ieS10aGUtdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 11 months ago [\#326300](#326300) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cancel an auction by the vendor](/forum/54-auction-how-to/901279-cancel-an-auction-by-the-vendor#326300 "-- url of the page with the problem -- : picton.place -- HikaShop version -- : 4.4.0 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.22 Hi folks, i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard. Greetings Peter")* Hi Peter, Can you give us more information about that email through some screenshots ? And also give us its type that you can find through the "Email" column of the email history ("Hikashop->Customers->Email history"). Thank you. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2F1Y3Rpb24taG93LXRvLzkwMTI3OS1jYW5jZWwtYW4tYXVjdGlvbi1ieS10aGUtdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile")** - [![seitenspieler's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48087-seitenspieler "View seitenspieler's Profile") Topic Author - [ Offline](/forum/user/48087-seitenspieler) Less More - Posts: 64 - Thank you received: 3 - - 5 years 11 months ago [\#326419](#326419) by [seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile") Replied by *[seitenspieler](/forum/user/48087-seitenspieler "View seitenspieler's Profile")* on topic *[Cancel an auction by the vendor](/forum/54-auction-how-to/901279-cancel-an-auction-by-the-vendor#326419 "-- url of the page with the problem -- : picton.place -- HikaShop version -- : 4.4.0 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.22 Hi folks, i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard. Greetings Peter")* Hi Mohamed. Well, there is a notification that the seller has closed the auction. [ ![Bildschirmfoto2020-11-25um10.50.01.png](/forum/attachment/51220) ](/forum/attachment/51220 "...um10.50.01.png") [ ![Bildschirmfoto2020-11-25um10.53.28.png](/forum/attachment/51221) ](/forum/attachment/51221 "...um10.53.28.png") My question about this would be: How can the seller end his auction? Unfortunately I cannot find any information about this in the operating instructions. Sincerely Peter - [ ![Bildschirmfoto2020-11-25um10.50.01.png](/forum/attachment/51220) ](/forum/attachment/51220 "...um10.50.01.png") [ ](/forum/attachment/51220?download=1 "...um10.50.01.png") - [ ![Bildschirmfoto2020-11-25um10.53.28.png](/forum/attachment/51221) ](/forum/attachment/51221 "...um10.53.28.png") [ ](/forum/attachment/51221?download=1 "...um10.53.28.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2F1Y3Rpb24taG93LXRvLzkwMTI3OS1jYW5jZWwtYW4tYXVjdGlvbi1ieS10aGUtdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 11 months ago [\#326447](#326447) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Cancel an auction by the vendor](/forum/54-auction-how-to/901279-cancel-an-auction-by-the-vendor#326447 "-- url of the page with the problem -- : picton.place -- HikaShop version -- : 4.4.0 -- HikaAuction version -- : 3.0.1 -- Joomla version -- : 3.9.22 Hi folks, i found the notification email:"The vendor has canceled the auction...", but how can a vendor do that ? I find no way in the vendor dashboard. Greetings Peter")* Hello Petter, > My question about this would be: How can the seller end his auction? That email will be sent every time you change the "Auction" option from "YES" to "NO"for a product which have : - 1 or many bids - the "Auction" option set to YES through it's configuration page That email should indicate to bidders that the auction is not available anymore. Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2F1Y3Rpb24taG93LXRvLzkwMTI3OS1jYW5jZWwtYW4tYXVjdGlvbi1ieS10aGUtdmVuZG9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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