[Skip to main content](#vessel-content) # Order Confirmation email to customer ## - **[shivali](/forum/user/26224-shivali "View shivali's Profile")** - [![shivali's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26224-shivali "View shivali's Profile") Topic Author - [ Offline](/forum/user/26224-shivali) Less More - Posts: 32 - Thank you received: 1 - - 13 years 1 month ago [\#123563](#123563) by [shivali](/forum/user/26224-shivali "View shivali's Profile") *[Order Confirmation email to customer](/forum/27-checkout/861991-order-confirmation-email-to-customer#123563 "Hi, Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks.")* was created by *[shivali](/forum/user/26224-shivali "View shivali's Profile")* Hi, Website url: [ flames.ezeeapps.com/new2/menu-category/category/30-soups](http://flames.ezeeapps.com/new2/menu-category/category/30-soups) I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg2MTk5MS1vcmRlci1jb25maXJtYXRpb24tZW1haWwtdG8tY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#123582](#123582) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order Confirmation email to customer](/forum/27-checkout/861991-order-confirmation-email-to-customer#123582 "Hi, Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks.")* Hi, Did you modify an HikaShop mail ? It is a strange problem that haven't be reported before. I see that you are using HikaShop Starter 2.2.0 By updating HikaShop to his latest version you can fix some problems. And if you modified directly the "order_creation_notification" email (or "order_status_notification") his orginal version will be restored. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg2MTk5MS1vcmRlci1jb25maXJtYXRpb24tZW1haWwtdG8tY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shivali](/forum/user/26224-shivali "View shivali's Profile")** - [![shivali's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26224-shivali "View shivali's Profile") Topic Author - [ Offline](/forum/user/26224-shivali) Less More - Posts: 32 - Thank you received: 1 - - 13 years 1 month ago [\#123592](#123592) by [shivali](/forum/user/26224-shivali "View shivali's Profile") Replied by *[shivali](/forum/user/26224-shivali "View shivali's Profile")* on topic *[Order Confirmation email to customer](/forum/27-checkout/861991-order-confirmation-email-to-customer#123592 "Hi, Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks.")* Hi, I am pretty sure I haven't modified any of those files. However, can you tell me where to find these? I will check again. I am not sure I want to upgrade as of now of! Just don't want to risk losing anything at this stage:) but if that will help to find a solution to this problem maybe I will have to! Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg2MTk5MS1vcmRlci1jb25maXJtYXRpb24tZW1haWwtdG8tY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[shivali](/forum/user/26224-shivali "View shivali's Profile")** - [![shivali's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/26224-shivali "View shivali's Profile") Topic Author - [ Offline](/forum/user/26224-shivali) Less More - Posts: 32 - Thank you received: 1 - - 13 years 1 month ago [\#123638](#123638) by [shivali](/forum/user/26224-shivali "View shivali's Profile") Replied by *[shivali](/forum/user/26224-shivali "View shivali's Profile")* on topic *[Order Confirmation email to customer](/forum/27-checkout/861991-order-confirmation-email-to-customer#123638 "Hi, Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks.")* Hi, Please can you let me know where to find the hikashop mail files you mentioned in your previous reply? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg2MTk5MS1vcmRlci1jb25maXJtYXRpb24tZW1haWwtdG8tY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#123651](#123651) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order Confirmation email to customer](/forum/27-checkout/861991-order-confirmation-email-to-customer#123651 "Hi, Website url: flames.ezeeapps.com/new2/menu-category/category/30-soups I am having a strange issue. During the checkout, The customer specifies the billing and shipping address as separate. However, the order confirmation email that the customer gets shows the billing and shipping address as same. What is even more strange is that the new order email that I get (as the store owner), shows the correct addresses. ie the billing and shipping add are different. How can this issue be sorted please? Thanks.")* Hi, It's in "media/com_hikashop/mail/" Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg2MTk5MS1vcmRlci1jb25maXJtYXRpb24tZW1haWwtdG8tY3VzdG9tZXI/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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