[Skip to main content](#vessel-content) # Hikashop add to cart finishes by a blank page ## - **[Saynook](/forum/user/35415-saynook "View Saynook's Profile")** - [![Saynook's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35415-saynook "View Saynook's Profile") Topic Author - [ Offline](/forum/user/35415-saynook) Less More - Posts: 9 - Thank you received: 0 - - 11 years 9 months ago [\#188126](#188126) by [Saynook](/forum/user/35415-saynook "View Saynook's Profile") *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188126 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* was created by *[Saynook](/forum/user/35415-saynook "View Saynook's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 9 months ago [\#188129](#188129) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188129 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* Hi, Please turn on the "error reporting" and "debug mode" options of the Joomla configuration and try again. Do you get any error message at that point ? If so, which ones ? The following user(s) said Thank You: [Saynook](/forum/user/35415-saynook "View Saynook's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Saynook](/forum/user/35415-saynook "View Saynook's Profile")** - [![Saynook's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35415-saynook "View Saynook's Profile") Topic Author - [ Offline](/forum/user/35415-saynook) Less More - Posts: 9 - Thank you received: 0 - - 11 years 9 months ago [\#188189](#188189) by [Saynook](/forum/user/35415-saynook "View Saynook's Profile") Replied by *[Saynook](/forum/user/35415-saynook "View Saynook's Profile")* on topic *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188189 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* Hi Nicolas, Thanks for your reply, I tried with an enabled "error reporting" in a debug mode. I dont receive any error message. Cheers, Saynook Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 9 months ago [\#188200](#188200) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188200 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* Hi, Please check that the system plugin "HikaShop tax calculations override plugin" (custom_quantity_tax) is not published. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Saynook](/forum/user/35415-saynook "View Saynook's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Saynook](/forum/user/35415-saynook "View Saynook's Profile")** - [![Saynook's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35415-saynook "View Saynook's Profile") Topic Author - [ Offline](/forum/user/35415-saynook) Less More - Posts: 9 - Thank you received: 0 - - 11 years 9 months ago [\#188254](#188254) by [Saynook](/forum/user/35415-saynook "View Saynook's Profile") Replied by *[Saynook](/forum/user/35415-saynook "View Saynook's Profile")* on topic *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188254 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* Hi Jerome, Thank you very much for your response. There is not any plugin called "HikaShop tax calculations override plugin" in the plugins list. Cheers, Saynook Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 9 months ago [\#188281](#188281) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop add to cart finishes by a blank page](/forum/27-checkout/874511-hikashop-add-to-cart-finishes-by-a-blank-page#188281 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 Hello, Recently I have a problem with the Hikashop add to cart. The problem is that after adding a product to the cart, instead of seeing the popup windows I see the blank page. I have the same problem while I remove a product from the mini-cart. Cheers, Saynook")* Hi, Can you provide a link to the product page so that we can see the issue ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg3NDUxMS1oaWthc2hvcC1hZGQtdG8tY2FydC1maW5pc2hlcy1ieS1hLWJsYW5rLXBhZ2U/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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