How to pay the order later after failed attempt?

-- HikaShop version -- : 2.5.0

I've been a happy user of HikaShop for many years already but one thing is coming more and more often without solution.

Some customers make orders and leave them to created and want to come and pay them with PayPal later.

Is there an option to send from backend the payment request of unfinished orders? Usually I need to delete their previous order and suggest to make new one but that is time consuming and often customers don't want to make new orders anymore, just finish the one they left unpaid.

Some kind of payment reminder of unfinished order would be great.

Hi,

www.hikashop.com/support/support/documen...nfig.html#main_order

Payment of orders not paid immediately : You can activate the payment of orders not paid via the listing of the orders of the user. He will have an additional button below the status of the order. Upon clicking on it, he will be redirected to the payment gateway in order to pay for the order. This option is available in all commercial versions of HikaShop.

And for the reminder of unfinished order ; we have a very nice integration with Acymailing

Regards,

Thanks for the info.

Now I got things forward nicely.

I do have the Acymailing also but where I can get the plugin to send the remainder?

Thanks

Hi,

The plugin is installed automatically with HikaShop, so in Acymailing you have to create a new filter based on the order status to inform the customer about his order.

Hi i'm trying to configure the "after" payement as well... i activated the option "Payment of orders not paid immediately" but no buttons are displayed in the client orders listing....

what am i missing?

Also i have activated the option for users to be able to print their invoices but there is no butto for that too

i've solved the issue with the pay now button ...

and the print invoice is also there in the order detail

Good to know that your issue is resolved.

Regards,

ceccarelli wrote: i've solved the issue with the pay now button ...

and the print invoice is also there in the order detail

How have you solved these issues? I'm trying to do tis too.
I need something like this:
1) Customer creates the order ("Created"). Payment is not available.
2) Manager check the order, accept it (status "Accepted"). Now payment is available.
3) Customer receives payment hyperlink by an e-mail or log in, check his orders list and pay from there.

Could you help me, guys?
Hika 2.6.0

Hi,

1. You can remove the "payment" view from your "checkout workflow" in the HikaShop configuration.
2. You can turn on the "Payment of orders not paid immediately" setting and configure the setting "Unpaid order statuses" in the Hikashop configuration in order to allow for that.
3. You can create a menu item of the type HikaShop orders listing via the Joomla menu manager so that the customer can access his orders history, and thanks to the settings I talk about on point 2, the customer will find a "pay" button for the order.

Thanks! It works!
Could you tell me if it is possible to do the same for the unauthorized customers? Maybe I can embed payment code into the e-mails?

Hi,

I'm not following you. What do you mean by "unauthorized customers" ? What "payment code" do you want to embed ?

Unauthorized are the customers who buy something without registration/authorization. I configured the shop that it's possible. Those customers don't have an access to their orders. "Payment code" I mean some kind of hyperlink or php code, which can lead to payment system. Can I use HikaInvoices for this?
What we need:
1) Customer order something. He receive an email "Your order 1234, items, price. Our managers will contact you". Ored status: created.
2) Manager confirms the order. Customer receives e-mail "Your order is confirmed. You can pay by ... . To pay, click here". Order status: confirmed.

Hi,

The access to the orders listing and to the payment of an order is only possible for the customer of the order, and in order to identify him, it requires that the customer has a user account and log on the website.
To skip that security check, you could add the line:
return true;
after the line:
function _check($message = true){
in the file components/com_hikashop/controllers/order.php

I don't think that HikaInvoices would help you achieve that.