[Skip to main content](#vessel-content) # Recaptcha plugin on registration ## - **[vseva](/forum/user/39330-vseva "View vseva's Profile")** - [![vseva's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39330.jpg)](/forum/user/39330-vseva "View vseva's Profile") Topic Author - [ Offline](/forum/user/39330-vseva) Less More - Posts: 56 - Thank you received: 2 - - 10 years 6 months ago [\#236905](#236905) by [vseva](/forum/user/39330-vseva "View vseva's Profile") Replied by *[vseva](/forum/user/39330-vseva "View vseva's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#236905 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Well the old version of the Hikashop Recaptcha plugin work! ![:cheer:](/media/kunena/emoticons/2.png ":cheer:") Now on to the next problem : Account verification email isn't being sent, but I'll search the forum first. ![:unsure:](/media/kunena/emoticons/18.png ":unsure:") Be in touch. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")** - [![ben1265's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29056-ben1265 "View ben1265's Profile") - [ Offline](/forum/user/29056-ben1265) Less More - Posts: 11 - Thank you received: 0 - - 10 years 6 months ago [\#237285](#237285) by [ben1265](/forum/user/29056-ben1265 "View ben1265's Profile") Replied by *[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237285 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Hi. I'm having the same problem: I installed the HikaShop ReCaptcha v2 plugin, and everything seems to work fine until the user presses the register button. Then the following error appears: "We couldn't contact the reCAPTCHA server to verify your answer. Please try again." The user is created, but no email is sent, so there's no way to finalize registration. I uninstalled the Joomla recaptcha module and checked in all the places I could find to make sure it was disabled everywhere (there's plenty of info on that if you Google "turn off the joomla captcha plugin"). Anyway, I'm dead in the water right now. No way to allow user registration without completely disabling captcha, meaning that I have to spend my life deleting fake users created by spambots. Any help would be greatly appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[EnerW](/forum/user/38634-enerw "View EnerW's Profile")** - [![EnerW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38634-enerw "View EnerW's Profile") - [ Offline](/forum/user/38634-enerw) Less More - Posts: 101 - Thank you received: 8 - - 10 years 6 months ago [\#237371](#237371) by [EnerW](/forum/user/38634-enerw "View EnerW's Profile") Replied by *[EnerW](/forum/user/38634-enerw "View EnerW's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237371 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* @ben1265 are you on the latest version of the Hikashop recaptcha plugin? Rene Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")** - [![ben1265's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29056-ben1265 "View ben1265's Profile") - [ Offline](/forum/user/29056-ben1265) Less More - Posts: 11 - Thank you received: 0 - - 10 years 6 months ago [\#237380](#237380) by [ben1265](/forum/user/29056-ben1265 "View ben1265's Profile") Replied by *[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237380 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Yes I am. I upgraded HikaShop last week and downloaded the plugin last night. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[EnerW](/forum/user/38634-enerw "View EnerW's Profile")** - [![EnerW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38634-enerw "View EnerW's Profile") - [ Offline](/forum/user/38634-enerw) Less More - Posts: 101 - Thank you received: 8 - - 10 years 6 months ago [\#237398](#237398) by [EnerW](/forum/user/38634-enerw "View EnerW's Profile") Replied by *[EnerW](/forum/user/38634-enerw "View EnerW's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237398 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* @ben1265 you could try the older version of the plugin, but then you probably will not have the recaptcha doing something useful on guest check-out. Since this is a fresh install could you check if a new account is created in Joomla and in Hikashop on registration. I think that, with the current plugin, a new user is not created in the Hikashop user list only in Joomla. Rene Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")** - [![ben1265's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29056-ben1265 "View ben1265's Profile") - [ Offline](/forum/user/29056-ben1265) Less More - Posts: 11 - Thank you received: 0 - - 10 years 6 months ago [\#237399](#237399) by [ben1265](/forum/user/29056-ben1265 "View ben1265's Profile") Replied by *[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237399 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* You are correct, the Joomla users that got registered (but not activated) while the plugin was enabled do not have a Hikashop counterpart. If you'd like to take a look at the system , I can give you access. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[EnerW](/forum/user/38634-enerw "View EnerW's Profile")** - [![EnerW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38634-enerw "View EnerW's Profile") - [ Offline](/forum/user/38634-enerw) Less More - Posts: 101 - Thank you received: 8 - - 10 years 6 months ago [\#237404](#237404) by [EnerW](/forum/user/38634-enerw "View EnerW's Profile") Replied by *[EnerW](/forum/user/38634-enerw "View EnerW's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237404 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* @ben1265 Well it's part of the puzzle, giving me access will not fix it since I have the same problem. If you only need it for the registration and request information (I do not use the vote and comment so do not know if it will work) then you could try the older version from page 1 of this topic. Just uninstall the current version and install the old version and enter your recaptcha keys. Rene Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 10 years 6 months ago [\#237830](#237830) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237830 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Hi, We've done some additional tests on our end and found an issue with the ReCaptcha plugin in some cases with the check being done twice and generating an error on the second call due to Google only accepting the first check. We've added a patch to fix that problem and put up a new version of the plugin there: [ www.hikashop.com/support/documentation/7...-with-recaptcha.html](https://www.hikashop.com/support/documentation/72-hikashop-integration-with-recaptcha.html) In all the tests we did with the new version, we were able to validate that the captcha validates when correctly filled in, and rejects the user when not filling the catpcha or filling it incorrectly. So if you have a problem with previous versions, I would first recommend to try the new version with put up there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[vseva](/forum/user/39330-vseva "View vseva's Profile")** - [![vseva's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar39330.jpg)](/forum/user/39330-vseva "View vseva's Profile") Topic Author - [ Offline](/forum/user/39330-vseva) Less More - Posts: 56 - Thank you received: 2 - - 10 years 6 months ago [\#237880](#237880) by [vseva](/forum/user/39330-vseva "View vseva's Profile") Replied by *[vseva](/forum/user/39330-vseva "View vseva's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237880 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Great !!!!!!!!!!!!! Thanks for addressing this issue. I'll be trying it out today. I'll let you know how it goes... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")** - [![ben1265's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/29056-ben1265 "View ben1265's Profile") - [ Offline](/forum/user/29056-ben1265) Less More - Posts: 11 - Thank you received: 0 - - 10 years 6 months ago [\#237881](#237881) by [ben1265](/forum/user/29056-ben1265 "View ben1265's Profile") Replied by *[ben1265](/forum/user/29056-ben1265 "View ben1265's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237881 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* It's still failing for me... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 10 years 6 months ago [\#237903](#237903) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#237903 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Hi, What you describe here: [ www.hikashop.com/forum/checkout/883812-r...stration.html#237285](https://www.hikashop.com/forum/checkout/883812-recaptcha-plugin-on-registration.html#237285) Indicates a problem with the joomla captcha system which is called when the registration is done and it fails because only HikaShop's captcha should be activated. You not only need to turn off the captcha plugin of Joomla, but more importantly, you need to deactivate the captcha system in the settings of the user manager of Joomla or the captcha system of Joomla will still be called, and generate that error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[EnerW](/forum/user/38634-enerw "View EnerW's Profile")** - [![EnerW's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38634-enerw "View EnerW's Profile") - [ Offline](/forum/user/38634-enerw) Less More - Posts: 101 - Thank you received: 8 - - 10 years 6 months ago [\#238030](#238030) by [EnerW](/forum/user/38634-enerw "View EnerW's Profile") Replied by *[EnerW](/forum/user/38634-enerw "View EnerW's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#238030 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Super, the new version does work with no problems at all. Thank you so much, Rene Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[saardvark](/forum/user/35633-saardvark "View saardvark's Profile")** - [![saardvark's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35633-saardvark "View saardvark's Profile") - [ Offline](/forum/user/35633-saardvark) Less More - Posts: 33 - Thank you received: 0 - - 10 years 2 months ago [\#247534](#247534) by [saardvark](/forum/user/35633-saardvark "View saardvark's Profile") Replied by *[saardvark](/forum/user/35633-saardvark "View saardvark's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#247534 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Has ANYBODY figured this out? My registration form was working fine -- as was the contact form. Now neither work and I get the *We couldn't contact the reCAPTCHA server to verify your answer. Please try again.* error. No users are created, and nothing has changed within the site. All other captcha settings are disabled as per all of the posts before this one. I also uploaded and activated the new plugin version. I have been trying for hours to resolve and get nowhere. No new plugins were installed, nothing at all changed on the site. There is a chance the PHP version was changed at my host, but I don't think so. It's the only thing I can think of. HELP,.... anyone? Surely this must be resolved by now and someone must have the answer. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 10 years 2 months ago [\#247545](#247545) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Recaptcha plugin on registration](/forum/27-checkout/883812-recaptcha-plugin-on-registration?start=20#247545 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.4 -- PHP version -- : 5.5 -- Browser(s) name and version -- : FF, Chrome -- Error-message(debug-mod must be tuned on) -- : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. HI Hikacrew ! I got a problem I just can't seem to fix. The recaptcha on the registration page (only) just won't working properly. I keep getting this error message : We couldn't contact the reCAPTCHA server to verify your answer. Please try again. Now I've read all the posts on this site about it, but none of the solutions has worked for me. The odd things is that the recaptcha plugin works fine on the contact page. And it also seems as if it doesn't install properly as the language files doesn't load and it looks strange in the module/plugin manager in Joomla. (c.f: attachment) Help , it's sort of urgent. Thx")* Hi, The Recaptcha plugin works just fine. We use it even on our own website. The error you have means that the plugin is not able to contact the reCaptcha server, so it's a different problem than having another captcha plugin/system enabled. This error means that something on your server is preventing the connection from being established. It can come from your hosting company blocking outgoing connections. It can come from your server not "allowing URL fopen". Or something along those lines. It's possible that a PHP version update would trigger such problem. I would recommend to check with your hosting company. The following user(s) said Thank You: [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4MzgxMi1yZWNhcHRjaGEtcGx1Z2luLW9uLXJlZ2lzdHJhdGlvbj9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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