[Skip to main content](#vessel-content) # Notification email shows double product ## - **[joris85](/forum/user/28344-joris85 "View joris85's Profile")** - [![joris85's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28344.jpg)](/forum/user/28344-joris85 "View joris85's Profile") Topic Author - [ Offline](/forum/user/28344-joris85) Less More - Posts: 190 - Thank you received: 9 - - 9 years 11 months ago [\#257260](#257260) by [joris85](/forum/user/28344-joris85 "View joris85's Profile") *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257260 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* was created by *[joris85](/forum/user/28344-joris85 "View joris85's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks! - [ ![Screenshot2016-12-0816.11.21.png](/forum/attachment/35127) ](/forum/attachment/35127 "...0816.11.21.png") [ ](/forum/attachment/35127?download=1 "...0816.11.21.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joris85](/forum/user/28344-joris85 "View joris85's Profile")** - [![joris85's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28344.jpg)](/forum/user/28344-joris85 "View joris85's Profile") Topic Author - [ Offline](/forum/user/28344-joris85) Less More - Posts: 190 - Thank you received: 9 - - 9 years 11 months ago [\#257263](#257263) by [joris85](/forum/user/28344-joris85 "View joris85's Profile") Replied by *[joris85](/forum/user/28344-joris85 "View joris85's Profile")* on topic *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257263 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* Here your submit - [ ![Screenshot2016-12-0816.27.26.png](/forum/attachment/35130) ](/forum/attachment/35130 "...0816.27.26.png") [ ](/forum/attachment/35130?download=1 "...0816.27.26.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 9 years 11 months ago [\#257261](#257261) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257261 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* Hi, I've never seen such problem with HikaShop. And until the end of the checkout the products are correct in the cart. So this looks like a problem with a plugin implementing the onBeforeOrderCreate or onAfterOrderCreate triggers on your website. As the payment plugin you're using is not a plugin we developed ourselves, I would recommend to first try with a standard payment plugin like PayPal or check or bank transfer and see if you also have the issue. If you do, then it must come from a plugin of the group "hikashop" or "system" and I would recommend to do some tests by disabling the plugins one by one and testing each time. If you don't, then it must comes from the payment plugin and you should check with the payment plugin developer for help as there is probably something to fix in the plugin. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joris85](/forum/user/28344-joris85 "View joris85's Profile")** - [![joris85's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28344.jpg)](/forum/user/28344-joris85 "View joris85's Profile") Topic Author - [ Offline](/forum/user/28344-joris85) Less More - Posts: 190 - Thank you received: 9 - - 9 years 11 months ago [\#257324](#257324) by [joris85](/forum/user/28344-joris85 "View joris85's Profile") Replied by *[joris85](/forum/user/28344-joris85 "View joris85's Profile")* on topic *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257324 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* Thanks! It was ccideal plugin from David. After update it worked again ![;-)](/media/kunena/emoticons/24.png ";-)") Thanks Nicolas! coming to the Joomladagen 2017 in the Netherlands? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86552 - Thank you received: 14304 - - 9 years 11 months ago [\#257327](#257327) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257327 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* Hi, Great ! Unfortunately, I'm not coming this year. My first child is coming next month so I didn't want to plan any event for at least the first half of 2017. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[joris85](/forum/user/28344-joris85 "View joris85's Profile")** - [![joris85's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28344.jpg)](/forum/user/28344-joris85 "View joris85's Profile") Topic Author - [ Offline](/forum/user/28344-joris85) Less More - Posts: 190 - Thank you received: 9 - - 9 years 11 months ago [\#257504](#257504) by [joris85](/forum/user/28344-joris85 "View joris85's Profile") Replied by *[joris85](/forum/user/28344-joris85 "View joris85's Profile")* on topic *[Notification email shows double product](/forum/27-checkout/887862-notification-email-shows-double-product#257504 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6 -- PHP version -- : 7 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : none Hi guys, I have an issue with the notification email to user and admin. The website only has one product, a book. I see 2 times the same book, the subtotal is 2 times the book. The total price is correct because there is only ordered 1 book. Sometimes the quantity is even different. How can i fix this issue? Thanks!")* Hi Nicolas, Bad news but a great reason ![:-)](/media/kunena/emoticons/3.png ":-)") Maybe the year after than ![;-)](/media/kunena/emoticons/24.png ";-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg4Nzg2Mi1ub3RpZmljYXRpb24tZW1haWwtc2hvd3MtZG91YmxlLXByb2R1Y3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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