[Skip to main content](#vessel-content) # Pedidos en carros de compra ## - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 465 - Thank you received: 19 - 6 years 7 months ago [\#316655](#316655) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316655 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* ¿Has podido acceder? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 6 years 7 months ago [\#316667](#316667) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316667 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hi, I've just replied to you by email with a new version of the plugin so that you can try it out. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 465 - Thank you received: 19 - 6 years 7 months ago [\#316686](#316686) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316686 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hola. Acabo de instalarlo y ejecutar el cron. No funciona bien. Envía todos los correos con todos los carros de compra a todos los usuarios... El usuario que te he creado sigue estando activo. Un saludo Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 6 years 7 months ago [\#316687](#316687) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316687 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hi, Then could you also provide a FTP access and an access to your PHPMyAdmin so that we can look further into the situation on your website ? Again, you can provide these credentials via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 465 - Thank you received: 19 - 6 years 7 months ago [\#316694](#316694) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316694 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hola. No trabajamos con FTP. Tenemos la web en la cloud de google. Hablaré con el técnico a ver si puede hacerlo. Algo ha pasado que se han desconfigurado los correos de hikashop. Los correos salen vacíos... Qué puede haber ocurrido? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 465 - Thank you received: 19 - 6 years 7 months ago [\#316700](#316700) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316700 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Buenos días. Desde la cloud de google no nos permite dar accesos FTP. Hemos intentado habilitar otra instancia, pero hacen falta permisos especiales. Un saludo. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 6 years 7 months ago - 6 years 7 months ago [\#316703](#316703) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316703 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hi, We don't necessarily need a FTP access. What we need is an access to be able to edit the files of the website. It could be an extension of your website allowing us to edit the files of the website from the backend of the website: [ extensions.joomla.org/category/core-enha...nts/file-management/](https://extensions.joomla.org/category/core-enhancements/file-management/) and for the database, you can also find extensions for that: [ extensions.joomla.org/tags/database-management/](https://extensions.joomla.org/tags/database-management/) Or maybe Google Cloud has some solution to grant such access to others: [ cloud.google.com/iam/docs/granting-changing-revoking-access](https://cloud.google.com/iam/docs/granting-changing-revoking-access) Regarding the emails body being empty, I don't know how that could be. And I didn't change anything on your website either. Again, we would need files/database access to check things out. Last edit: 6 years 7 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")** - [![Reincidente's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/12307-reincidente "View Reincidente's Profile") Topic Author - [ Offline](/forum/user/12307-reincidente) Less More - Posts: 465 - Thank you received: 19 - 6 years 7 months ago [\#316709](#316709) by [Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile") Replied by *[Reincidente](/forum/user/12307-reincidente "View Reincidente's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316709 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hola. Hemos instalado un comoponente que se llama phoca commander. Con este componente podrás acceder al ftp y también, dentro del archivo de configuración, los datos de acceso a la base de datos. Lo de los correos lo he solucionado reinstalando hikashop. Estamos en contacto. Un saludo. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14271 - - 6 years 7 months ago [\#316711](#316711) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Pedidos en carros de compra](/forum/27-checkout/897772-pedidos-en-carros-de-compra?start=20#316711 "-- url of the page with the problem -- : www.hermanosgaliano.es -- HikaShop version -- : 4.1.0 -- Joomla version -- : 3.9.6 Hola. ¿Tenéis algún plugin o componente para tener controlados los carros de compra abandonados? Hay clientes que tienen pedidos a medias o los abandonan sin finalizar el pedido. ¿Se puede programar o automatizar un mensaje para estos casos? Un saludo.")* Hi, Well, it's great that the empty email issue is solved. I couldn't find any way to access your database from your backend. So I tried to make do with only the files access via PhocaCommander. And as far as I can see, the reminder plugin works fine. I've modified its code so that if you open the cron task URL with your browser ( [ www.yourwebsite.es/index.php?option=com\_hikashop&ctrl=cron](https://www.yourwebsite.es/index.php?option=com_hikashop&ctrl=cron) ), you'll see what the plugin is supposed to send and to which email address it is supposed to sending it to without the modifications. Here is a screenshot of the result: [ monosnap.com/file/7SE2feRjNcbIkKPzv0GbJqbyeoquIM](https://monosnap.com/file/7SE2feRjNcbIkKPzv0GbJqbyeoquIM) I've modified the plugin to not send the emails and not check the carts as reminded so that you can do the test several times if necessary and I've also changed the frequency of your cron task to 1 minute (instead of 60) and the frequency of the reminder plugin to 1 (instead of 900), so that you can more easily access that result page. As you'll see, the five emails that the plugin is supposed to send next have the correct content (the content of the cart in the email corresponds to the cart for the email address if you check in the Customers>Carts menu. And the modification date of the carts also fall within the period that you configured in the reminder plugin: any cart without order will be notified if the modification date falls between more than 30 minutes ( 1800 seconds ) and 30 days ( 2592000 seconds ). Maybe you want to adapt the number of seconds in the settings of the plugin. I think that notifying someone if they didn't modify their cart or purchased after 30 minutes is too short. You probably want to set instead 86400, as it is by default, to only notify the customers after 1 day. Once you're satisfied with the results you get with the cron task URL, you can install again the install package of the reminder that I gave you on top and it will remove my modifications to display the emails in the cron task URL and instead send them to the users. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0Lzg5Nzc3Mi1wZWRpZG9zLWVuLWNhcnJvcy1kZS1jb21wcmE/c3RhcnQ9MjAmdG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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