email customer

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  • Hikashop Business Hikashop Style
1 week 6 days ago #319255

-- url of the page with the problem -- : brouwerij-luypaerts-eshop.be/
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 7.3
-- Browser(s) name and version -- : 81.0.4044.129

I don't get the mail as a customer
admin mail I get
also if I change to confirmed or shipped only get it as admin
I have mollie set the same as my live site and there it works
try other payment by delivery dit not do anything
the mails are made in hikashop but I didn't receive them
try it with registration and as gast no result
Site Login in joomla allowed

thanks for your help

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1 week 6 days ago #319259

Hi,

If you see the emails generated in the menu Customers>Emails history but you don't receive them, and that it works with emails sent to others, I would recommend to first check that they don't end up in your spam folder.
Also, it would be great to either check the log of your email server or ask your hosting to do so for one such email (you can give them a screenshot of the email details in the Customers>Emails history) as the issue should be logged in the email server log if the mail couldn't be delivered by the email server.

The following user(s) said Thank You: luppe

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  • Posts: 78
  • Thank you received: 2
  • Hikashop Business Hikashop Style
1 week 3 days ago #319486

Thanks for the help
I contacted the hosting company and it seems that I have to send it with the same mail address of the domain This email address is being protected from spambots. You need JavaScript enabled to view it.
The artikel in dutch;

Wat is de restrictie?
Het e-mailadres van de afzender moet zijn aangemaakt in DirectAdmin als e-mailadres. Indien er gebruik gemaakt wordt van een externe maildienst, dan dient daar ook de mailbox te bestaan. Daarnaast dient het e-mailadres van de afzender overeen te komen met het domein vanaf waar de e-mail verstuurd wordt. U kunt dus in de mail() PHP functie niet een e-mail sturen met afzender 'This email address is being protected from spambots. You need JavaScript enabled to view it.'. We raden u aan om te gaan mailen over het 'This email address is being protected from spambots. You need JavaScript enabled to view it.' adres.

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1 week 2 days ago #319488

Hi,

Then yes, you need to change the "from address" setting in the HikaShop configuration to an email address you have created with your hosting company ending with @mydomain.com

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