Custom Field Price not adding correctly

-- url of the page with the problem -- : mainepromos.com/collections/product/3136-core-cotton-tee
-- HikaShop version -- : 4.7.5
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.1.22
-- Browser(s) name and version -- : Chrome

I've got the Custom Field Price plugin added and it is working in the fact that it is adding a value to the item when selected. But it is not adding the correct amount. At the above URL the base price of the item is $14.67 and the option to customize is $12.50 so the two together should be $27.17, but instead it comes up with a total of $26.52. This is happening with all the items that offer a customization. What am I missing?

Hi,

There are many plugins to change the price of the product on our marketplace:
www.hikashop.com/marketplace/category/39-products.html
None of them are called "Custom Field Price plugin" there, so I'm not sure which one you're using.
How did you configure the plugin ? Could you provide a screenshot of the custom field settings too ?

Sorry, the name of the plugin is HikaShop - Custom Field Price

Hello,

Can you please provide a screenshot of the item custom field "Personalize with Name" settings ?

Regards,

Here you go, and thanks

Hello,

For values in drop-down custom fields, please prefer a less complexe content, such as "0", "1", "2", etc.
It will avoid some kind of misspelling issues.

Otherwise, we made a simpler test with a product used by the field you gave us (since we cannot check the elements for the product you gave in your first message).
Here our sample : pasteboard.co/TN8CFObGFoJ6.png

Please note that you have a tax category set-up, which can influence the final price.
And since it looks like you're using the "taxpay" plugin, I do have the feeling that's a tax issue and you should give more details regarding that.
You can also configure the "custom field price" elements to not have a tax category and see if the price is better.

Regards,

Hi,
I've simplified the entries in the custom fields to just "yes" and "7" as you suggested and it has made no difference. The total is coming up short. Taxes don't get added on until further in the checkout process, and even still it should make the amount increase and not decrease. The amount that it decreases is not the same percentage as the tax rate.

You say I'm using the "TaxPay" plugin. I'm not to my knowledge. Not sure what that one is and it is not listed in the list of plugins for Hikashop or joomla.

Changing the Tax category to None in the Custom Field Price plugin, had no affect. The total is still less than it should be by the same amount.

Curious, huh?

Hello,

Since you're using taxpay to handle the taxes, that behavior is a side effect of it.
The plugin, when in "item" mode, try to add the price value as the "taxed" price, so it tries to retrieve the untaxed price from its operation.
We can make an adjustment in the plugin to be able to support another mode.
But we really need to understand more about your taxes configuration in HikaShop for that.
www.hikashop.com/support/documentation/5...nfig.html#main_taxes

Regards,

Good morning,
Here are the settings I have for taxes.
Main Tax Zone: Maine (U.S. State)
Type of address: Billing
Detailed Tax Display: Yes
Show Taxed Prices: No Tax
VAT number check: No check
Round prices during calculations: No
Floating Tax Prices: No
Apply Discounts: After Taxes
Apply Coupons: After Taxes

Then under Configuration:

Product Tax Category: Default Tax category
Rate: Maine Sales Tax (5.5%)
Cumulative Tax: No
Post Code: Blank
Zone: Blank
Customer Type: All
Start Date: Blank
End Date: Blank
Internal Code: 0
Tax Note: Blank
Access Level: All
Published: Yes

Hope this helps,

Hello,

Please re-download the "custom field price" plugin to get the latest version (1.0.2).
That version changes how the taxes are handled by "item custom fields", you have to not configure the "tax category" for the plugin, thus the price will be added as "without taxes".
If the plugin has a tax category (like "default tax category" like in your latest screenshot), the price will be added as a taxed price thus you will have some unwanted side effect with taxpay.

Regards,