[Skip to main content](#vessel-content) # Registered user checkout issue ## - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 2 years 1 month ago [\#363650](#363650) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363650 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* was created by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* -- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you - [ ![login.jpg](/forum/attachment/59834) ](/forum/attachment/59834 "login.jpg") [ ](/forum/attachment/59834?download=1 "login.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 2 years 1 month ago - 2 years 1 month ago [\#363653](#363653) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363653 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* Hello, Your issue seems to stem from the fact that your additional fields do not appear when the user registers. Then, as soon as the user returns to the checkout, here is what they will see: [ ![alt](https://i.ibb.co/z4wDBmL/image.png) ](https://i.ibb.co/z4wDBmL/image.png "alt") As a result, your required fields might not be filled in even though they are mandatory! Now the question is, **why** don't these required fields appear during registration? This is what we will try to understand, so can you provide us with the following elements: - An **Url link** to your backend (administrator) - Backend user **references** (with maximum Acl) **Note :** Use our [ Contact us](https://www.hikashop.com/support/contact-us.html) form to provide these elements, and don't forget to **add an Url link to this topic** in your message. Regards Last edit: 2 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 2 years 1 month ago [\#363685](#363685) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363685 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* I sent it! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 2 years 1 month ago [\#363686](#363686) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363686 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* Hi, Thanks. I think the issue is with your HikaShop version. Please update it. If you still have the issue after the update, check the folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout/ via FTP. If you have it, rename it to deactivate all the view overrides on the checkout and it should help. The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 2 years 1 month ago - 2 years 1 month ago [\#363692](#363692) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363692 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* Hi, I updated to the latest Hikashop version and i get this error at frontend: 0 syntax error, unexpected 'object' (T_STRING), expecting function (T_FUNCTION) or const (T_CONST) i removed all the overrides but still nothing. --- Okay i updated it but still the same happens Last edit: 2 years 1 month ago by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1195 - Thank you received: 13 - - 2 years 1 month ago [\#363694](#363694) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363694 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* I just restored and reupdated to enable debug. Here is the result 0 Code: syntax error, unexpected 'object' (T_STRING), expecting function (T_FUNCTION) or const (T_CONST) Αρχική Σελίδα Call stack # Function Location 1 () JROOT/components/com_hikashop/views/product/view.html.php:3298 2 JLoader::load() 3 spl_autoload_call() 4 class_exists() JROOT/libraries/src/MVC/Factory/LegacyFactory.php:83 5 Joomla\CMS\MVC\Factory\LegacyFactory->createView() JROOT/libraries/src/MVC/Controller/BaseController.php:590 6 Joomla\CMS\MVC\Controller\BaseController->createView() JROOT/administrator/components/com_hikashop/helpers/helper.php:2263 7 hikashopBridgeController->getNewView() JROOT/administrator/components/com_hikashop/helpers/helper.php:924 8 hikashop_getLayout() JROOT/modules/mod_hikashop/mod_hikashop.php:73 9 include() JROOT/libraries/src/Helper/ModuleHelper.php:200 10 Joomla\CMS\Helper\ModuleHelper::renderModule() JROOT/templates/yootheme/vendor/yootheme/builder-joomla/elements/module/element.php:31 11 YOOtheme\Configuration\Resolver->YOOtheme\{closure}() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:286 12 YOOtheme\Builder->applyTransforms() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269 13 YOOtheme\Builder->applyTransforms() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269 14 YOOtheme\Builder->applyTransforms() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269 15 YOOtheme\Builder->applyTransforms() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:269 16 YOOtheme\Builder->applyTransforms() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:94 17 YOOtheme\Builder->load() JROOT/templates/yootheme/vendor/yootheme/builder/src/Builder.php:111 18 YOOtheme\Builder->render() JROOT/templates/yootheme/vendor/yootheme/builder-joomla/src/ContentListener.php:97 19 YOOtheme\Builder\Joomla\ContentListener->prepareContent() JROOT/templates/yootheme/vendor/yootheme/container/src/Container.php:268 20 YOOtheme\Container->call() JROOT/templates/yootheme/vendor/yootheme/application/src/Application/EventLoader.php:71 21 YOOtheme\Application\EventLoader::YOOtheme\Application\{closure}() JROOT/templates/yootheme/vendor/yootheme/utils/src/EventDispatcher.php:117 22 YOOtheme\EventDispatcher->handleDefault() JROOT/templates/yootheme/vendor/yootheme/utils/src/EventDispatcher.php:47 23 YOOtheme\EventDispatcher->dispatch() JROOT/templates/yootheme/vendor/yootheme/platform-joomla/src/Dispatcher.php:44 24 YOOtheme\Joomla\Dispatcher->YOOtheme\Joomla\{closure}() JROOT/libraries/joomla/event/dispatcher.php:165 25 JEventDispatcher->trigger() JROOT/components/com_content/views/article/view.html.php:193 26 ContentViewArticle->display() JROOT/libraries/src/MVC/Controller/BaseController.php:664 27 Joomla\CMS\MVC\Controller\BaseController->display() JROOT/components/com_content/controller.php:118 28 ContentController->display() JROOT/libraries/src/MVC/Controller/BaseController.php:702 29 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/components/com_content/content.php:43 30 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402 31 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377 32 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/SiteApplication.php:194 33 Joomla\CMS\Application\SiteApplication->dispatch() JROOT/libraries/src/Application/SiteApplication.php:233 34 Joomla\CMS\Application\SiteApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:225 35 Joomla\CMS\Application\CMSApplication->execute() JROOT/index.php:49 Thank you. I ll restore again before the update to keep the website running Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 2 years 1 month ago - 2 years 1 month ago [\#363693](#363693) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Registered user checkout issue](/forum/27-checkout/908698-registered-user-checkout-issue#363693 "-- HikaShop version -- : 4.5.0 -- Joomla version -- : 3.10.11 Hi! When a registered user goes to checkout page to complete an order, they are stack on the "Login" step. I have created a Radio Button custom field about invoice or receipt. If the user wants incoice, by clicking on the radio button they will see more fields they have to fill such as Vat number etc. The problem is that an already registered user when loggen in and going to ckeckout, cannot move on cause they seem to have to fill the invoice fields, but the fields don't show up on that step. Thank you")* Hi, So, I've checked on the situation and I think I know what your problem is. You've restricted the custom fields based on the user group: [ i.imgur.com/Fjxzdfo.png](https://i.imgur.com/Fjxzdfo.png) So it's normal that the field doesn't appear on the registration form since the user is not yet logged in. And once the user is logged in and goes to the address step, the system doesn't let him continue as it sees the required custom field not filled in the address. And it asks the user to fill them in before proceeding. So, as far as I can see, the system reacts exactly how it is supposed to, based on the way it is configured. I think you want to change the access level setting of these custom fields to be for all the user groups, or at least also for the guest group. Regarding the error on the frontend, it comes from the use of an old version of PHP. Thanks for your feedback. I've made a patch for this. Download again the install package of HikaShop 5.1.1 and you won't get the error. Last edit: 2 years 1 month ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwODY5OC1yZWdpc3RlcmVkLXVzZXItY2hlY2tvdXQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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