[Skip to main content](#vessel-content) # Cart creation orders from bots ## - **[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")** - [![reedstickets's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33139-reedstickets "View reedstickets's Profile") Topic Author - [ Offline](/forum/user/33139-reedstickets) Less More - Posts: 121 - Thank you received: 0 - - 1 year 4 weeks ago [\#368877](#368877) by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") *[Cart creation orders from bots](/forum/27-checkout/909774-cart-creation-orders-from-bots#368877 "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice.")* was created by *[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")* -- url of the page with the problem -- : [ www.casesmithcustoms.com](http://www.casesmithcustoms.com) -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwOTc3NC1jYXJ0LWNyZWF0aW9uLW9yZGVycy1mcm9tLWJvdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 1 year 4 weeks ago [\#368885](#368885) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cart creation orders from bots](/forum/27-checkout/909774-cart-creation-orders-from-bots#368885 "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice.")* Hi, HikaShop 6.1.0 now comes with some improvements regarding this, so it is already more effective at preventing bots than before. Still, there are a few things you can do: - set the "Frequency of the check for the carts" setting of the HikaShop configuration to the lowest value. This won't prevent carts created by bots, but it will help deleting old carts faster. - edit the robots.txt file of your website to disallow */product/updatecart/* URLs for bots. Now, even with all these, it's not a perfect solution. Bots will still try to create carts and it won't clear all the old carts you might have in your database. If the old carts in the database are a problem at the moment for you, you can empty the hikashop_cart and hikashop_cart_product tables via your PHPMyAdmin. It will clear all the carts on the website at once. Hopefully, with everything else above in place, it will help avoiding the problem from happening again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwOTc3NC1jYXJ0LWNyZWF0aW9uLW9yZGVycy1mcm9tLWJvdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")** - [![reedstickets's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33139-reedstickets "View reedstickets's Profile") Topic Author - [ Offline](/forum/user/33139-reedstickets) Less More - Posts: 121 - Thank you received: 0 - - 1 year 4 weeks ago [\#368894](#368894) by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") Replied by *[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")* on topic *[Cart creation orders from bots](/forum/27-checkout/909774-cart-creation-orders-from-bots#368894 "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice.")* "Frequency of the check for the carts" setting of the HikaShop configuration to the lowest value." I can't find this Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwOTc3NC1jYXJ0LWNyZWF0aW9uLW9yZGVycy1mcm9tLWJvdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")** - [![reedstickets's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33139-reedstickets "View reedstickets's Profile") Topic Author - [ Offline](/forum/user/33139-reedstickets) Less More - Posts: 121 - Thank you received: 0 - - 1 year 3 weeks ago - 1 year 3 weeks ago [\#368897](#368897) by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile") Replied by *[reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile")* on topic *[Cart creation orders from bots](/forum/27-checkout/909774-cart-creation-orders-from-bots#368897 "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice.")* I don't understand what is happening./ This was never a problem before and now out of nowhere, every few seconds I have an order coming in. It is a mess. I feel like my Paypal checkouts are not working now as a customer created 4 orders but no payment came through. I just don;'t understand what is going on. Last edit: 1 year 3 weeks ago by [reedstickets](/forum/user/33139-reedstickets "View reedstickets's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwOTc3NC1jYXJ0LWNyZWF0aW9uLW9yZGVycy1mcm9tLWJvdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 1 year 3 weeks ago [\#368898](#368898) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cart creation orders from bots](/forum/27-checkout/909774-cart-creation-orders-from-bots#368898 "-- url of the page with the problem -- : www.casesmithcustoms.com -- HikaShop version -- : 6.1.0 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.4.10 -- Browser(s) name and version -- : chrome I am getting cart creation orders from bots over and over all day and night for some reason. This is a new problem and causing me major issues. I have read some old posts about this from years ago but I do not understand what I need to do to stop this. Please advice.")* Hi, The setting is under the advanced tab: [ www.hikashop.com/support/documentation/5...g.html#advanced\_main](https://www.hikashop.com/support/documentation/54-hikashop-config.html#advanced_main) So the problem are orders ? Not carts ? We need to be specific here. If I don't understand the problem, I can't provide effective solutions. Could you provide screenshots to illustrate the problem ? Do you still get normal orders with normal payments ? How do you know they are made by bots ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2NoZWNrb3V0LzkwOTc3NC1jYXJ0LWNyZWF0aW9uLW9yZGVycy1mcm9tLWJvdHM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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