[Skip to main content](#vessel-content) # Sending reminder emails a couple days after a customer order status is shipped ## - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 8 years 3 months ago [\#295941](#295941) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#295941 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hi, My mass action is configured like that: [ monosnap.com/file/JiF8u3I02eoczk55LXV8ojyaPBFP4A](https://monosnap.com/file/JiF8u3I02eoczk55LXV8ojyaPBFP4A) And the file: [ monosnap.com/file/nv3qGc91hi6AKxxgB9rj9LrtZVu6Fa](https://monosnap.com/file/nv3qGc91hi6AKxxgB9rj9LrtZVu6Fa) I tried with the "confirmed" order status but I don't think it would make a difference with another one. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 months ago - 8 years 2 months ago [\#296038](#296038) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296038 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hello I am sorry it really is not working? I have attached proof of my file changes and mass action settings and I am still not receiving my modified email through the processing of the mass action. I reiterate again it is working fine if I manually notify the customer when changing the order status manually. What could be causing this not to work for me but it will for you? Would it be possible for you to take a look for yourself in the backend and try and get this sorted, its been many weeks now and I have still not got this working for my client. Thanks - [ ![ScreenShot2018-07-26at16.07.45_2018-07-30.png](/forum/attachment/44382) ](/forum/attachment/44382 "...2018-07-30.png") [ ](/forum/attachment/44382?download=1 "...2018-07-30.png") - [ ![ScreenShot2018-07-30at09.34.16.png](/forum/attachment/44383) ](/forum/attachment/44383 "...at09.34.16.png") [ ](/forum/attachment/44383?download=1 "...at09.34.16.png") Last edit: 8 years 2 months ago by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 8 years 2 months ago [\#296059](#296059) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296059 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hi, Ok, please provide a backend and a FTP access along with a link to this thread via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 months ago [\#296117](#296117) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296117 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* I have sent over the details to you. Hope you can get it resolved. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 8 years 2 months ago [\#296118](#296118) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296118 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hi, Thanks, I found the issue. The mass actions filter/action on the order status wouldn't work properly when the namekey of the order status was different from the name of the order status, and you were exactly in that case with the "Review" / "Prodcut Review" order status. So you have two solutions: - either recreate / modify your order status to have the same namekey/name. - or download again the install package of the 3.5.1 and install it again to get the patch AND then in both cases, edit again your mass action, select again the status if necessary and SAVE the mass action once to register the change. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 months ago [\#296138](#296138) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296138 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Thank you so much I have made all the alterations and it submits the correct email now when processing ![:)](/media/kunena/emoticons/8.png ":)") Thanks you! Now If I add some settings to the the mass action to send this review email 5 days after purchase. Do I need to setup a cron job to automatically process it? I have attached my mass action setup. Thanks - [ ![ScreenShot2018-08-01at08.57.23.png](/forum/attachment/44403) ](/forum/attachment/44403 "...at08.57.23.png") [ ](/forum/attachment/44403?download=1 "...at08.57.23.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 2 months ago [\#296147](#296147) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296147 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hello, You'll just have to configure your Cron via "Hikashop->System->Configuration->Cron" using the "Minimum delay between two cron tasks" option so that it will at least launch your Cron every 5 day. Also, setting the "Triggers" option of your Mass action to "Every days" should do the job. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 months ago [\#296198](#296198) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#296198 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Excellent thanks. I will get that setup and see how it goes. Thanks for all your help again. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 weeks ago [\#298873](#298873) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#298873 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hello, to carry on from this post. I have been moving the settings over to the live site however when I process an email I receive the email but the images and the customers details are coming through unfilled. What would be causing this? I have attached an example of the email below. - [ ![ScreenShot2018-10-10at14.22.23.png](/forum/attachment/45032) ](/forum/attachment/45032 "...at14.22.23.png") [ ](/forum/attachment/45032?download=1 "...at14.22.23.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 8 years 2 weeks ago [\#298875](#298875) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#298875 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hi, The template system which replaces the tags in the email will only be able to replace the tags that have been declared in the preload of the emails. So that means that you must have an issue with the code in the preload of your email. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 8 years 2 weeks ago [\#298911](#298911) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#298911 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Hello, Oh right. I am not sure why or how it has fixed itself then. I have ran a test this morning and it seems to be calling in all the customer details now. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")** - [![Lumiga's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar31479.png)](/forum/user/31479-lumiga "View Lumiga's Profile") - [ Offline](/forum/user/31479-lumiga) Less More - Posts: 637 - Thank you received: 26 - - - 7 years 4 months ago [\#307191](#307191) by [Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile") Replied by *[Lumiga](/forum/user/31479-lumiga "View Lumiga's Profile")* on topic *[Sending reminder emails a couple days after a customer order status is shipped](/forum/33-customers/895234-sending-reminder-emails-a-couple-days-after-a-customer-order-status-is-shipped?start=20#307191 "Hello, I would like to send an email out to customers to review their product 5 days after the order status changes to shipped. Is there away to do this? I am wanting the customers name and product details on the email so when they click on 'review' or 'the product' it takes them directly to that product on the website so they can leave a review. It would also be great to do a similar thing with an abandoned cart. Thanks")* Thanks Hikashop for developing a reminder plugin! ![:)](/media/kunena/emoticons/8.png ":)") [ www.hikashop.com/marketplace/product/241-reminder-plugin.html](https://www.hikashop.com/marketplace/product/241-reminder-plugin.html) Kind regards, Lumiga --- Kind regards, Lumiga The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy84OTUyMzQtc2VuZGluZy1yZW1pbmRlci1lbWFpbHMtYS1jb3VwbGUtZGF5cy1hZnRlci1hLWN1c3RvbWVyLW9yZGVyLXN0YXR1cy1pcy1zaGlwcGVkP3N0YXJ0PTIwJnRtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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