[Skip to main content](#vessel-content) # Anti-bot Validation - Unknown error ## - **[triotech](/forum/user/25968-triotech "View triotech's Profile")** - [![triotech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25968-triotech "View triotech's Profile") Topic Author - [ Offline](/forum/user/25968-triotech) Less More - Posts: 71 - Thank you received: 0 - - 3 years 2 weeks ago [\#355650](#355650) by [triotech](/forum/user/25968-triotech "View triotech's Profile") *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355650 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* was created by *[triotech](/forum/user/25968-triotech "View triotech's Profile")* -- url of the page with the problem -- : [ bridgenz.co.nz/user/register](https://bridgenz.co.nz/user/register) -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 3 years 2 weeks ago [\#355653](#355653) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355653 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* Hi, When I test the registration form on your website, I can see that error message too. Also, if I check the HTTP request sent by the browser to the server, I can see ReCaptcha adding its captcha data to the form request payload: [ i.imgur.com/YsDs3U6.png](https://i.imgur.com/YsDs3U6.png) I can see that you updated to HikaShop 5.0.0, so maybe it is linked to this, but I don't know why that would be yet. Also, the error message displayed is one from the plugin when it doesn't know how to handle the response from the ReCaptcha server. Ive just published a new version of the plugin with a better error message display so that we'll know better what is wrong. Please download the new version of the plugin on our website and install it on yours. The error message should change slightly to provide more information on what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[triotech](/forum/user/25968-triotech "View triotech's Profile")** - [![triotech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25968-triotech "View triotech's Profile") Topic Author - [ Offline](/forum/user/25968-triotech) Less More - Posts: 71 - Thank you received: 0 - - 3 years 2 weeks ago [\#355676](#355676) by [triotech](/forum/user/25968-triotech "View triotech's Profile") Replied by *[triotech](/forum/user/25968-triotech "View triotech's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355676 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* Sorry, I can't find the place on here to download the latest plugin, can you give me a link please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 3 years 2 weeks ago [\#355697](#355697) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355697 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* Hi, The download link is available on this page: [ www.hikashop.com/marketplace/product/223...-with-recaptcha.html](https://www.hikashop.com/marketplace/product/223-integration-with-recaptcha.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[triotech](/forum/user/25968-triotech "View triotech's Profile")** - [![triotech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25968-triotech "View triotech's Profile") Topic Author - [ Offline](/forum/user/25968-triotech) Less More - Posts: 71 - Thank you received: 0 - - 3 years 2 weeks ago [\#355744](#355744) by [triotech](/forum/user/25968-triotech "View triotech's Profile") Replied by *[triotech](/forum/user/25968-triotech "View triotech's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355744 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* Hi, I have installed the new version and it now gives me this error - "Anti-bot Validation - Unknown error - Project #23182164519 has been deleted." which I assume to mean that the public and private keys used are no longer available in Google Recapcha API. When I look at the public key saved in the HikaShop ReCaptcha v2 plugin it is 6Lcuj74lAAAAACFVlJMLXu5ttxyaFVqknviBq4fJ On the Google Recapcha API site, I have previously generated V3 keys which match what is in the plugin. Do I need to use a V2 keys for this plugin? I had previously used V2 recapcahe but bots were getting around this. Google themselves say "We detected that your site is not verifying reCAPTCHA tokens. Please see our developer site for more information." so unsure what is the next step. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 3 years 2 weeks ago [\#355749](#355749) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355749 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* Hi, You indeed need to use v2 keys for this plugin. V3 keys are not compatible and that's why you get this error I think. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[triotech](/forum/user/25968-triotech "View triotech's Profile")** - [![triotech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25968-triotech "View triotech's Profile") Topic Author - [ Offline](/forum/user/25968-triotech) Less More - Posts: 71 - Thank you received: 0 - - 3 years 2 weeks ago [\#355754](#355754) by [triotech](/forum/user/25968-triotech "View triotech's Profile") Replied by *[triotech](/forum/user/25968-triotech "View triotech's Profile")* on topic *[Anti-bot Validation - Unknown error](/forum/33-customers/907092-anti-bot-validation-unknown-error#355754 "-- url of the page with the problem -- : bridgenz.co.nz/user/register -- HikaShop version -- : 5.0.0 -- Joomla version -- : 4.3.4 -- PHP version -- : 8.2 -- Browser(s) name and version -- : Firefox -- Error-message(debug-mod must be tuned on) -- : Anti-bot Validation - Unknown error Hello, recently a site which has been running Hikashop for years has just started reporting "Anti-bot Validation - Unknown error" when on the User registration page. I have been using the recapcha plugin for Hikashop and it has been working (I think) until recently. I have checked the ReCapcha API Keys and they are valid. I also read that I should configure the recapcha to be after the email and not the address as they is no address fields in the form. This did not make a lot of difference. There was also one other forum post about this but was in French so could not read this. Any pointers on what to do?")* thanks, all sorted now with a V2 invisible rtecapcha. Hopefully this will keep the spam registrations at bay Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2N1c3RvbWVycy85MDcwOTItYW50aS1ib3QtdmFsaWRhdGlvbi11bmtub3duLWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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