[Skip to main content](#vessel-content) # Email log ## - **[dailybread](/forum/user/41988-dailybread "View dailybread's Profile")** - [![dailybread's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41988-dailybread "View dailybread's Profile") Topic Author - [ Offline](/forum/user/41988-dailybread) Less More - Posts: 37 - Thank you received: 1 - - 4 years 11 months ago [\#336782](#336782) by [dailybread](/forum/user/41988-dailybread "View dailybread's Profile") *[Email log](/forum/50-feature-request/903416-email-log#336782 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4.25 -- Browser(s) name and version -- : all We had a issue that out database size got to big which took our site down. This is not Hikashop fault as such but the biggest factor on the email log was more than half the size of the database. I deleted many old emails and that has solved the problem for now. Is there any feature or something we can do to prevent this or at least export that information? If not a new feature to help would be useful. I did a mass action but it does not appear to have all those email details")* was created by *[dailybread](/forum/user/41988-dailybread "View dailybread's Profile")* -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4.25 -- Browser(s) name and version -- : all We had a issue that out database size got to big which took our site down. This is not Hikashop fault as such but the biggest factor on the email log was more than half the size of the database. I deleted many old emails and that has solved the problem for now. Is there any feature or something we can do to prevent this or at least export that information? If not a new feature to help would be useful. I did a mass action but it does not appear to have all those email details Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZlYXR1cmUtcmVxdWVzdC85MDM0MTYtZW1haWwtbG9nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 4 years 11 months ago - 4 years 11 months ago [\#336790](#336790) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email log](/forum/50-feature-request/903416-email-log#336790 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4.25 -- Browser(s) name and version -- : all We had a issue that out database size got to big which took our site down. This is not Hikashop fault as such but the biggest factor on the email log was more than half the size of the database. I deleted many old emails and that has solved the problem for now. Is there any feature or something we can do to prevent this or at least export that information? If not a new feature to help would be useful. I did a mass action but it does not appear to have all those email details")* Hi, By default the HikaShop email history plugin has a setting configured to delete records older than 30 days. You can find it in the Joomla plugins manager. If that setting is emptied, then emails won't be deleted and the table will keep growing. So I would recommend you revert it to 30 days (or maybe a few months ?) so that you don't get the same issue in the future. Last edit: 4 years 11 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZlYXR1cmUtcmVxdWVzdC85MDM0MTYtZW1haWwtbG9nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dailybread](/forum/user/41988-dailybread "View dailybread's Profile")** - [![dailybread's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/41988-dailybread "View dailybread's Profile") Topic Author - [ Offline](/forum/user/41988-dailybread) Less More - Posts: 37 - Thank you received: 1 - - 4 years 11 months ago [\#336801](#336801) by [dailybread](/forum/user/41988-dailybread "View dailybread's Profile") Replied by *[dailybread](/forum/user/41988-dailybread "View dailybread's Profile")* on topic *[Email log](/forum/50-feature-request/903416-email-log#336801 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.9.28 -- PHP version -- : 7.4.25 -- Browser(s) name and version -- : all We had a issue that out database size got to big which took our site down. This is not Hikashop fault as such but the biggest factor on the email log was more than half the size of the database. I deleted many old emails and that has solved the problem for now. Is there any feature or something we can do to prevent this or at least export that information? If not a new feature to help would be useful. I did a mass action but it does not appear to have all those email details")* Hi, Thank you. There was no entry in there so I have added one. It's possible I deleted the entry but I don't remember doing so or knowing it was there. It has been 5 years since I set it up! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZlYXR1cmUtcmVxdWVzdC85MDM0MTYtZW1haWwtbG9nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.066 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)