[Skip to main content](#vessel-content) # Problems with Hikashop search (filters) ## - **[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")** - [![serbofleconcepts's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37141.gif)](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Topic Author - [ Offline](/forum/user/37141-serbofleconcepts) Less More - Posts: 158 - Thank you received: 5 - - 8 years 1 week ago [\#299298](#299298) by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299298 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* was created by *[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")* -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens [ ![search3.JPG](/forum/attachment/45132) ](/forum/attachment/45132 "search3.JPG") [ ![search2.JPG](/forum/attachment/45133) ](/forum/attachment/45133 "search2.JPG") [ ![search1.JPG](/forum/attachment/45134) ](/forum/attachment/45134 "search1.JPG") - [ ![search3.JPG](/forum/attachment/45132) ](/forum/attachment/45132 "search3.JPG") [ ](/forum/attachment/45132?download=1 "search3.JPG") - [ ![search2.JPG](/forum/attachment/45133) ](/forum/attachment/45133 "search2.JPG") [ ](/forum/attachment/45133?download=1 "search2.JPG") - [ ![search1.JPG](/forum/attachment/45134) ](/forum/attachment/45134 "search1.JPG") [ ](/forum/attachment/45134?download=1 "search1.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 1 week ago [\#299303](#299303) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299303 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Hi, I don't see the problem: [ monosnap.com/file/U01LTCOH8qId1TXzAuiiKLfHglSuWz](https://monosnap.com/file/U01LTCOH8qId1TXzAuiiKLfHglSuWz) Could you provide a precise example along with a screenshot of the settings of the product you're searching for ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")** - [![serbofleconcepts's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37141.gif)](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Topic Author - [ Offline](/forum/user/37141-serbofleconcepts) Less More - Posts: 158 - Thank you received: 5 - - 8 years 1 week ago [\#299312](#299312) by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Replied by *[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299312 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Here's an example ... Yamaha RX-A870 Aventage 7.2 Black Receiver returns a page of assorted products including other yamaha products but not the one I searched for? Here's the config for that product.I thought it might be the canonical urls as I changed the menu heading recently but none of my products have them. [ ![search-product.JPG](/forum/attachment/45136) ](/forum/attachment/45136 "...ch-product.JPG") - [ ![search-product.JPG](/forum/attachment/45136) ](/forum/attachment/45136 "...ch-product.JPG") [ ](/forum/attachment/45136?download=1 "...ch-product.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 1 week ago [\#299314](#299314) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299314 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Hi, I do see that product at the end of the first page of results when searching for its name: [ monosnap.com/file/dfwOL43R0lXId4shbm1BvLVOCI5zOB](https://monosnap.com/file/dfwOL43R0lXId4shbm1BvLVOCI5zOB) And it's normal that you have the other products there since you've configured your filter's "search processing" setting to "any word". So if you search for "Yamaha RX-A680 Aventage 7.2 Black Receiver" all the products with at least one of these words will show up in the results. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")** - [![serbofleconcepts's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37141.gif)](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Topic Author - [ Offline](/forum/user/37141-serbofleconcepts) Less More - Posts: 158 - Thank you received: 5 - - 8 years 1 week ago - 8 years 1 week ago [\#299361](#299361) by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Replied by *[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299361 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* OK, I've changed the setting to 'every words' but I still can't get some products to return results - try searching for Panasonic TX-65EZ1002B 65 inch UHD 4K Pro HDR OLED TV. Here is the config for that product; [ ![searchissues.PNG](/forum/attachment/45155) ](/forum/attachment/45155 "searchissues.PNG") - [ ![searchissues.PNG](/forum/attachment/45155) ](/forum/attachment/45155 "searchissues.PNG") [ ](/forum/attachment/45155?download=1 "searchissues.PNG") Last edit: 8 years 1 week ago by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 5 days ago [\#299395](#299395) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299395 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Hi, When you're looking at that page without any filter: [ test.leconcepts.com/search](https://test.leconcepts.com/search) you get a listing of 115 products. So it's supposed to be all the products of your shop. And the filters will search among these products. However, that product doesn't appear there: [ monosnap.com/file/npwPRPDBDGCsas2vKmbYuSt8zwFrt3](https://monosnap.com/file/npwPRPDBDGCsas2vKmbYuSt8zwFrt3) So that's why you can't search for that product. In the menu item "search", you need to configure it to display a listing of all the products of your shop if you want the filters to apply on all of them. So you need to check the settings of that menu item via the Joomla menu manager. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")** - [![serbofleconcepts's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37141.gif)](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Topic Author - [ Offline](/forum/user/37141-serbofleconcepts) Less More - Posts: 158 - Thank you received: 5 - - 8 years 5 days ago [\#299418](#299418) by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Replied by *[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299418 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Great, I think I've sorted it. I had the menu item for search set for direct sub elements. When I set it for all sub sub elements it fixed it. I had no idea that sub elements actually meant sub menu items. Thank you for your help. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 5 days ago [\#299419](#299419) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299419 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Hi, It's not sub menu items, but sub categories. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")** - [![serbofleconcepts's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar37141.gif)](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Topic Author - [ Offline](/forum/user/37141-serbofleconcepts) Less More - Posts: 158 - Thank you received: 5 - - 8 years 4 days ago [\#299480](#299480) by [serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile") Replied by *[serbofleconcepts](/forum/user/37141-serbofleconcepts "View serbofleconcepts's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299480 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Thanks for the response Nicolas. That doesn't make any sense as I only have direct sub categories? [ ![categories.PNG](/forum/attachment/45169) ](/forum/attachment/45169 "categories.PNG") My search stopped working correctly when I added the additional sub menu level under some of my categories. - [ ![categories.PNG](/forum/attachment/45169) ](/forum/attachment/45169 "categories.PNG") [ ](/forum/attachment/45169?download=1 "categories.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 8 years 4 days ago - 8 years 4 days ago [\#299483](#299483) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problems with Hikashop search (filters)](/forum/45-filters-search/895991-problems-with-hikashop-search-filters#299483 "-- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.12 -- PHP version -- : 7.1 Hello, I'm having issues with my search. I've configured it to search on the product name and sku, but when I cut n paste the full product name into my search bar, it finds nothing. I also can't get the product code search to work either. It does return basic search results i.e. if I type in part of the product name - very odd! I've attached my config screens")* Hi, Well, I don't know what you did exactly but I can assure you that this option is for sub categories. When it is set to "direct sub elements", it will only display the products of the category selected in the "main category" setting above. When it is set to "all sub elements", it will display both these products and the products of the categories below the category selected in that main category setting. Last edit: 8 years 4 days ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ZpbHRlcnMtc2VhcmNoLzg5NTk5MS1wcm9ibGVtcy13aXRoLWhpa2FzaG9wLXNlYXJjaC1maWx0ZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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