[Skip to main content](#vessel-content) # How to send subscription renewal emails automatically ## - **[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")** - [![Clarenceljw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Topic Author - [ Offline](/forum/user/38093-clarenceljw) Less More - Posts: 49 - Thank you received: 0 - - 8 years 4 months ago [\#293817](#293817) by [Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#293817 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* was created by *[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")* -- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 4 months ago [\#293821](#293821) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#293821 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hello, You have a section "renewal emails" in the configuration. [ www.hikashop.com/support/documentation/1...html#sub\_renew\_mails](https://www.hikashop.com/support/documentation/111-hikaserial-configuration.html#sub_renew_mails) And you can override it in the plan configuration. [ www.hikashop.com/support/documentation/3...html#tab\_plan\_emails](https://www.hikashop.com/support/documentation/395-plan-edition.html#tab_plan_emails) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")** - [![Clarenceljw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Topic Author - [ Offline](/forum/user/38093-clarenceljw) Less More - Posts: 49 - Thank you received: 0 - - 8 years 4 months ago [\#293909](#293909) by [Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Replied by *[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#293909 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* HI Jerome, How do I see a sample of the renewal email? I see HTML & PHP but do not know how the email looks or how to customise. Please guide me. Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 4 months ago [\#293924](#293924) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#293924 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hello, Email edition is a part of HikaShop Business. You will find the documentation there : [ www.hikashop.com/support/documentation/1...shop-email-form.html](https://www.hikashop.com/support/documentation/10-documentation/hikashop/25-hikashop-email-form.html) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")** - [![Clarenceljw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Topic Author - [ Offline](/forum/user/38093-clarenceljw) Less More - Posts: 49 - Thank you received: 0 - - 8 years 4 months ago [\#293982](#293982) by [Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Replied by *[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#293982 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hi Jerome, I still cannot see the text version in both Chrome and Firefox. How do I preview the email text? My Text version is blank. Please help. Thank you. - [ ![2018-06-13.png](/forum/attachment/43919) ](/forum/attachment/43919 "2018-06-13.png") [ ](/forum/attachment/43919?download=1 "2018-06-13.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 4 months ago [\#294000](#294000) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#294000 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hello, When the text content part is empty, HikaShop use the HTML content to generate dynamically the text version. But you can provide a customized version for the text if you want to have a specific "layout". Regards, PS : If you have questions regarding HikaShop Business features ; best is to post in the HikaShop section of the forum. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")** - [![Clarenceljw's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Topic Author - [ Offline](/forum/user/38093-clarenceljw) Less More - Posts: 49 - Thank you received: 0 - - 8 years 4 months ago [\#294137](#294137) by [Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile") Replied by *[Clarenceljw](/forum/user/38093-clarenceljw "View Clarenceljw's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#294137 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hi Jerome, Thank you, but I have not yet got the solution to my question. How do I know how the final email will look like if all I see is an automatically generated field, which I do not know how it will look like to the client? I made this topic here because this is subscription related, and HikaSubscriptions is what I use. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2hpa2FzdWJzY3JpcHRpb24vODk0OTUxLWhvdy10by1zZW5kLXN1YnNjcmlwdGlvbi1yZW5ld2FsLWVtYWlscy1hdXRvbWF0aWNhbGx5P3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 4 months ago [\#294142](#294142) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[How to send subscription renewal emails automatically](/forum/58-hikasubscription/894951-how-to-send-subscription-renewal-emails-automatically#294142 "-- HikaShop version -- : 3.4.0 -- HikaSerial version -- : 2.1.1 -- Joomla version -- : 3.8.8 -- PHP version -- : 7.1 Hi Guys & Girls, Can anyone tell me how to get HikaShop to send out automatic renewal reminder emails for HikaSubscription? For example, if I have a product with monthly renewal, I want an automatic renewal reminder email sent out a week before expiry of the plan. Please advise the best way to do this. Thank you.")* Hello, Email edition is not related to HikaSubscritption since you're in HikaShop business feature. If you do have questions regarding the variables in the "preload" of the email, that forum section would be appropriate. Now if your question is related to the email preview for the HikaSubscription emails ; that's in our TODO list for a future release. Maybe not the next one since we almost reach our goals, but probably after. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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