Customer info gone after import migration from VirtueMart

  • Posts: 70
  • Thank you received: 1
  • Hikashop Business
3 months 3 weeks ago #328366

-- url of the page with the problem -- : not accessable at this moment
-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.24
-- PHP version -- : 7.4
-- Browser(s) name and version -- : FF 84.0.2

Hi there,

I did an automatic import from VirtueMart to Hikashop and saw that all orders are missing the client info. It's a shop without log-in / users, only ordering as a guest. Maybe that's the issue. Is there a possibility to import that info?

Thanks in advance!!

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 72738
  • Thank you received: 11090
  • MODERATOR
3 months 3 weeks ago #328390

Hi,

When we built the import system 10 years ago, VirtueMart didn't have the capability to handle guest checkouts.
So this capability was not implemented in the import system.
Now I don't know if VirtueMart supports it by default or if it needs a plugin, nor how the information is saved in the database.
What I can say is that it would surely require some development work to support that.

The following user(s) said Thank You: RustyHika

Please Log in or Create an account to join the conversation.

  • Posts: 70
  • Thank you received: 1
  • Hikashop Business
3 months 3 weeks ago #328394

Thanks Nicolas,

Can you recommend a developer with Hikashop experience? Preferably in The Netherlands.

Cheers,
Remco

Please Log in or Create an account to join the conversation.

  • Posts: 72738
  • Thank you received: 11090
  • MODERATOR
3 months 3 weeks ago #328403

Hi,

I'm not sure. I've met with such people years back when I went to the Netherlands but I don't remember their names.
I would recommend checking with the local Joomla user groups.
Now outside the Netherlands, you can contact TsukiDev: www.hikashop.com/home/our-partners.html
They should not have a problem with such import job.

Please Log in or Create an account to join the conversation.

Time to create page: 0.060 seconds
Powered by Kunena Forum