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#   No shipping method found

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13 years 2 months ago [\#120770](#120770) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#120770 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")* was created by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")*

I am using Joomla 3.
All is quite ready but during my test I have always the message: "No shipping method found"
See below.

[ ![h55f52e6.jpg](/forum/attachment/11948) ](/forum/attachment/11948 "h55f52e6.jpg")

I read the forum and tried everything from this list. ([ www.hikashop.com/support/documentation/i...ins-listing.html#faq](http://www.hikashop.com/support/documentation/integrated-documentation/29-hikashop-plugins-listing.html#faq))
Everything seems good but this is still not working...
Can you help me?
Thank you.

- [ ![h55f52e6.jpg](/forum/attachment/11948) ](/forum/attachment/11948 "h55f52e6.jpg") [ ](/forum/attachment/11948?download=1 "h55f52e6.jpg")

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13 years 2 months ago [\#120802](#120802) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#120802 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Hi,

If you already followed each step of the "shipping methods" section of the [ FAQ](http://www.hikashop.com/support/faq.html), can you show me how did you configured your shipping methods, and your products which are in your order when you are doing your tests ?

Thanks ![:)](/media/kunena/emoticons/8.png ":)").

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13 years 2 months ago [\#120891](#120891) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#120891 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Hi,

This is what I have. (If you want I give you access to the administration of the website)

[ ![h2abc5b1.jpg](/forum/attachment/11970) ](/forum/attachment/11970 "h2abc5b1.jpg")

[ ![h9b0d283.jpg](/forum/attachment/11971) ](/forum/attachment/11971 "h9b0d283.jpg")

[ ![h2bf1494.jpg](/forum/attachment/11972) ](/forum/attachment/11972 "h2bf1494.jpg")

Thank you for your help!

- [ ![h2abc5b1.jpg](/forum/attachment/11970) ](/forum/attachment/11970 "h2abc5b1.jpg") [ ](/forum/attachment/11970?download=1 "h2abc5b1.jpg")
- [ ![h9b0d283.jpg](/forum/attachment/11971) ](/forum/attachment/11971 "h9b0d283.jpg") [ ](/forum/attachment/11971?download=1 "h9b0d283.jpg")
- [ ![h2bf1494.jpg](/forum/attachment/11972) ](/forum/attachment/11972 "h2bf1494.jpg") [ ](/forum/attachment/11972?download=1 "h2bf1494.jpg")

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13 years 2 months ago [\#120903](#120903) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#120903 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

I'm ok with the temporary back-end access, so I'll be able to directly see from where the problem is coming from.

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13 years 2 months ago [\#120926](#120926) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#120926 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

I sent the email with the indications to access back-end. Thank you ![:-)](/media/kunena/emoticons/9.png ":-)")

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13 years 2 months ago [\#121058](#121058) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121058 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

I've done some tests and it seems like the shipping method is correctly displayed, so did you solved your problem ? If not, the problem is provably coming from the fact that your products **don't have dimensions/volume** or that your **shipping address is incorrect** for the USPS shipping method.

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13 years 2 months ago [\#121082](#121082) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121082 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Thank you for your email.
I just run four tests:
1- Check the address: The address is the correct one in the USA.
2- Add dimensions on a product to test (In my previous website I moved here the configuration was the same): Nothing changed
3- create a new product: no change.
4- test on another navigator: no change.

That means I have still the message at the top: "No shipping method found." and the website is not working....

What can I do?

I hope to read you soon (you have still access to the administration of the website).
Thank you!

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13 years 2 months ago [\#121138](#121138) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121138 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Can you provide exactly what address you're using and the URL of the product you're using for your tests so that we can see that ?

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13 years 2 months ago [\#121204](#121204) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121204 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

I've done some tests with your product category / FRANÇ&#135;AIS / Encens / Tradition de l'Aurum Solis / **Encens de Purification - 1** product, and it seems to be working fine even without any dimensions.
So can you show me what is the shipping address that you are using ?

- [ ![ha5d37e6.png](/forum/attachment/12010) ](/forum/attachment/12010 "ha5d37e6.png") [ ](/forum/attachment/12010?download=1 "ha5d37e6.png")

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13 years 2 months ago [\#121250](#121250) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121250 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Hi,
I run also a test now and it worked.
However 2 things remain:
1- the system is showing warnings at the top of the page (See below)

[ ![h09c1d27.jpg](/forum/attachment/12014) ](/forum/attachment/12014 "h09c1d27.jpg")

2- The message "no shipping method found" is still shown until the buyer is providing his address. That can be confusing. Is there a way to avoid this message at the beginning?

Thank you again. We are close to the solution ![:-)](/media/kunena/emoticons/9.png ":-)")

- [ ![h09c1d27.jpg](/forum/attachment/12014) ](/forum/attachment/12014 "h09c1d27.jpg") [ ](/forum/attachment/12014?download=1 "h09c1d27.jpg")

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13 years 2 months ago -  13 years 2 months ago [\#121252](#121252) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121252 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

1. You'll probably find the solution through this [ thread](http://www.hikashop.com/forum/shipping-methods/861505-if-i-change-address-during-checkout-receive-error.html#120902).

---

EDIT

---

2. My solution would be to :
- Go to "Hikashop-&gt;System-&gt;Configuration-&gt;Checkout"
- Put the "Login" action through the first step
- Put all the other actions through the second step

PS: I already done it but you know how to revert this change ![:)](/media/kunena/emoticons/8.png ":)").

Last edit: 13 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile").

The following user(s) said Thank You: [julian56](/forum/user/6608-julian56 "View julian56's Profile")

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13 years 2 months ago [\#121253](#121253) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121253 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

I did the change suggested in the thread you indicated, but then when I was adding a product, the page became white and frozen. I did that two times with the same result. So I came back to the original code of checkout.php... and then the "delete symbols" in the cart disappeared (see below)...
Regarding the warning codes, I will run a test in few minutes to see if they are still there but to change the code was unsuccessful.

[ ![he0d9471.jpg](/forum/attachment/12015) ](/forum/attachment/12015 "he0d9471.jpg")

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13 years 2 months ago [\#121254](#121254) by [julian56](/forum/user/6608-julian56 "View julian56's Profile")  Replied by *[julian56](/forum/user/6608-julian56 "View julian56's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121254 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

That seems working. I will run few other tests.
Thank you very much for your support!!! ![:-)](/media/kunena/emoticons/9.png ":-)")

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13 years 2 months ago [\#121256](#121256) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[No shipping method found](/forum/25-install-update/861485-no-shipping-method-found#121256 "I am using Joomla 3. All is quite ready but during my test I have always the message: &quot;No shipping method found&quot; See below.  I read the forum and tried everything from this list. (  www.hikashop.com/support/documentation/i...ins-listing.html#faq ) Everything seems good but this is still not working... Can you help me? Thank you.")*

Regarding the warning message you can maybe replace your "*YourWebsite\\components\\com\_hikashop\\controllers\\**checkout.php***" file by the following file :
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The following user(s) said Thank You: [julian56](/forum/user/6608-julian56 "View julian56's Profile")

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