[Skip to main content](#vessel-content) # Order status after paypal payment ## - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 13 years 1 month ago [\#124135](#124135) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124135 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* was created by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* -- url of the page with the problem -- : [ mywebsite.com/mypage](http://mywebsite.com/mypage) -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) - [ ![h1fc9eea.gif](/forum/attachment/12342) ](/forum/attachment/12342 "h1fc9eea.gif") [ ](/forum/attachment/12342?download=1 "h1fc9eea.gif") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#124140](#124140) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124140 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, It means that your Paypal IPN notification is not working. Please read the documentation. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 13 years 1 month ago [\#124155](#124155) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124155 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, what kind of documentation do you mean? The hikashop help buttons does not work; i have an http 500 error. --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#124157](#124157) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124157 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, The HikaShop documentation : [ www.hikashop.com/support.html](http://www.hikashop.com/support.html) There is a "search" box, by typing "paypal" you can access to the "paypal issues" page (like access to the paypal configuration page) : [ www.hikashop.com/support/2013-08-08-00-1...nt-paypal-error.html](http://www.hikashop.com/support/2013-08-08-00-18-51/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html) I will check the problem with the integrated documentation. It looks like that, during the website migration, something was wrong configured. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 13 years 1 month ago - 13 years 1 month ago [\#124169](#124169) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124169 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Maybe it is a configuration of paypal IPN. What kind of URL i have to insert when set to on the IPN? --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Last edit: 13 years 1 month ago by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Xavier](/forum/user/4105-xavier "View Xavier's Profile")** - [![Xavier's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar4105.png)](/forum/user/4105-xavier "View Xavier's Profile") - [ Offline](/forum/user/4105-xavier) Less More - Posts: 13201 - Thank you received: 2322 - - - - [](http://www.kidiweb.fr) - 13 years 1 month ago [\#124241](#124241) by [Xavier](/forum/user/4105-xavier "View Xavier's Profile") Replied by *[Xavier](/forum/user/4105-xavier "View Xavier's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124241 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, The url to insert is: [ www.paypal.com/cgi-bin/webscr](https://www.paypal.com/cgi-bin/webscr) Thanks to see in the report if there is more informations, the report is in Configuration > Main > Files, "Payment log file" Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 13 years 1 month ago [\#124248](#124248) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124248 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, i'm sorry! I was not able to explain the question very well. I mean the URL i have to write on the PayPal site. When i configure the IPN (on paypal site) the system (of paypal) ask me my url --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 13 years 1 month ago [\#124400](#124400) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#124400 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Hi, The IPN URL is "dynamic". The plugin can send an URL which will override the configured one. But if no IPN url specified, it will use your default one. It as to be: Code: http://YOUR_WEBSITE/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=YOUR_LANGUAGE You have to replace "YOUR_WEBSITE" and "YOUR_LANGUAGE" with the url of your website and your default language code (HikaShop will load the customer language after loading the order, it's just in case for error messages sent by email). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")** - [![lacasetta's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar5505.jpg)](/forum/user/5505-lacasetta "View lacasetta's Profile") Topic Author - [ Offline](/forum/user/5505-lacasetta) Less More - Posts: 719 - Thank you received: 3 - - - - [](http://www.lacasettabio.it) - 13 years 1 month ago [\#125318](#125318) by [lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile") Replied by *[lacasetta](/forum/user/5505-lacasetta "View lacasetta's Profile")* on topic *[Order status after paypal payment](/forum/25-install-update/862133-order-status-after-paypal-payment#125318 "-- url of the page with the problem -- : mywebsite.com/mypage -- HikaShop version -- : x.x.x -- Joomla version -- : x.x -- PHP version -- : x.x.x -- Browser(s) name and version -- : XXXXX x.x.x -- Error-message(debug-mod must be tuned on) -- : Error_message Hi, it is a lot time i have noticed that after a customer has payed an order by Paypal the status of its order is Always created and not payed. What can i do? Here a screenshot of my pluging")* Ok. It works. Thanks --- my site with Hikashop [ www.lacasettabio.it](http://www.lacasettabio.it) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg2MjEzMy1vcmRlci1zdGF0dXMtYWZ0ZXItcGF5cGFsLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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