[Skip to main content](#vessel-content) # After Update to 2.3.3, Cannot Change Order Status ## - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 12 years 1 month ago - 12 years 1 month ago [\#172974](#172974) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172974 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* was created by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* -- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared. [ ![Google_ChromeScreenSnapz001_2014-09-25.png](/forum/attachment/19777) ](/forum/attachment/19777 "...2014-09-25.png") - [ ![Google_ChromeScreenSnapz001_2014-09-25.png](/forum/attachment/19777) ](/forum/attachment/19777 "...2014-09-25.png") [ ](/forum/attachment/19777?download=1 "...2014-09-25.png") Last edit: 12 years 1 month ago by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 12 years 1 month ago [\#172976](#172976) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172976 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi, 1. See : [ www.hikashop.com/forum/orders-management...r-update.html#172850](https://www.hikashop.com/forum/orders-management/871825-orderstatus-update-not-working-after-update.html#172850) 2. Please re-download HikaShop 2.3.3 to get the Joomla 3.3.4 patch. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 12 years 1 month ago [\#172982](#172982) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172982 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi Jerome - The updated install did NOT fix the issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 12 years 1 month ago [\#172983](#172983) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172983 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* I did the manual patch as per your post. That worked fine. Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8378_2012-07-29-5.png)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 12 years 1 month ago [\#172986](#172986) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172986 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* So if we download the latest version, it's been patched now to be compatible? Or do we need to still apply the patch manually? --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")** - [![MSTACE's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar_2013-07-05.jpeg)](/forum/user/7448-mstace "View MSTACE's Profile") Topic Author - [ Offline](/forum/user/7448-mstace) Less More - Posts: 301 - Thank you received: 11 - - 12 years 1 month ago [\#172987](#172987) by [MSTACE](/forum/user/7448-mstace "View MSTACE's Profile") Replied by *[MSTACE](/forum/user/7448-mstace "View MSTACE's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#172987 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Downloading the latest version of HikaShop Business did NOT fix the problem for me. I had to do the patch manually. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86358 - Thank you received: 14293 - - 12 years 1 month ago [\#173024](#173024) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#173024 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi, We did update the demo website with the latest build of the 2.3.3 and it works fine there without applying the patch so it means that the patch was correctly added in the latest build of the 2.3.3. So you probably used the install package from before we added the patch in it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#226525](#226525) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226525 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hello! I have updated hikashop to 2.6.1. I was unable to change the order status. Refer to the picture to see what it looks like when i change to any of the statuses. - [ ![Capture.jpg](/forum/attachment/28869) ](/forum/attachment/28869 "Capture.jpg") [ ](/forum/attachment/28869?download=1 "Capture.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 9 months ago [\#226539](#226539) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226539 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi, You're not in the right topic. Your issue is related to a Joomla 3.4.4 - 3.4.8 bug. You should use "vex" popup to fix that issue or patch your Joomla. [ www.hikashop.com/support/documentation/3...-hikashop-2-6-1.html](https://www.hikashop.com/support/documentation/333-about-hikashop-2-6-1.html) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#226646](#226646) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226646 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi. I'm using joomla 2.5.6. Is it still the same problem? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 9 months ago [\#226648](#226648) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226648 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi, Please re-download HikaShop 2.6.1 in order to get the patch for Joomla 2.5 Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#226682](#226682) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226682 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* It will not affect the changes I've made right? I have made many changes in there. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 10 years 9 months ago [\#226687](#226687) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[After Update to 2.3.3, Cannot Change Order Status](/forum/25-install-update/871846-after-update-to-2-3-3-cannot-change-order-status#226687 "-- HikaShop version -- : 2.3.3 -- Joomla version -- : 3.3.4 -- PHP version -- : 5.4.26 -- Browser(s) name and version -- : n/a -- Error-message(debug-mod must be tuned on) -- : None After Update to 2.3.3, Cannot Change the Order Status. The pop-up window just gives gibberish instead of usual window. See screenshot. All caches have been cleared.")* Hi, Please explain the changes you made. If we don't know what you're talking about, we are not able to give you a useful answer. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3MTg0Ni1hZnRlci11cGRhdGUtdG8tMi0zLTMtY2Fubm90LWNoYW5nZS1vcmRlci1zdGF0dXM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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