[Skip to main content](#vessel-content) # \[SOLVED\]order status change - ajax popup shows ## - **[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")** - [![Cattelan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/quiet.jpg)](/forum/user/20691-cattelan "View Cattelan's Profile") Topic Author - [ Offline](/forum/user/20691-cattelan) Less More - Posts: 155 - Thank you received: 4 - - 11 years 7 months ago - 11 years 7 months ago [\#192801](#192801) by [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#192801 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* was created by *[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) [ ![screen.png](/forum/attachment/22761) ](/forum/attachment/22761 "screen.png") [ ![screen2.png](/forum/attachment/22762) ](/forum/attachment/22762 "screen2.png") Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message > Notice: Undefined index: 10975 in /srv/www/ilmondodiwit.com/media/com\_hikashop/mail/order\_status\_notification.preload.modified.php on line 113 What is wrong ? how can i debug where can be the problem. Thanks for help - [ ![screen.png](/forum/attachment/22761) ](/forum/attachment/22761 "screen.png") [ ](/forum/attachment/22761?download=1 "screen.png") - [ ![screen2.png](/forum/attachment/22762) ](/forum/attachment/22762 "screen2.png") [ ](/forum/attachment/22762?download=1 "screen2.png") Last edit: 11 years 7 months ago by [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Bures](/forum/user/35870-bures "View Bures's Profile")** - [![Bures's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35870-bures "View Bures's Profile") - [ Offline](/forum/user/35870-bures) Less More - Posts: 4 - Thank you received: 1 - - 11 years 7 months ago - 11 years 7 months ago [\#192811](#192811) by [Bures](/forum/user/35870-bures "View Bures's Profile") Replied by *[Bures](/forum/user/35870-bures "View Bures's Profile")* on topic *[order status change - ajax popup shows website](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#192811 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* They're working on a release to fix things that J3.4 broke. In the mean time you can fix that problem by reviewing this thread here. [ www.hikashop.com/forum/5-support-en-fran...ristique.html#192105](http://www.hikashop.com/forum/5-support-en-francais-french-support-/875229-probleme-enregistrement-valeurs-de-caracteristique.html#192105) download popup.php and change code accordingly from this thread [ www.hikashop.com/forum/install-update/87...g-orders.html#192264](http://www.hikashop.com/forum/install-update/875225-sending-invoices-confirming-orders.html#192264) Change the code: Code: jQuery('#modal-' + id + '-container').find('iframe').attr('src', url); to: Code: if(document.getElementById('modal-' + id + '-container')) jQuery('#modal-' + id + '-container').find('iframe').attr('src', url); else jQuery('#modal-' + id).find('iframe').attr('src', url); in the file media/com_hikashop/js/hikashop.js and that will fix the problem.[/quote] You may have to clear all your caches, but is a working fix. Last edit: 11 years 7 months ago by [Bures](/forum/user/35870-bures "View Bures's Profile"). The following user(s) said Thank You: [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")** - [![Cattelan's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/quiet.jpg)](/forum/user/20691-cattelan "View Cattelan's Profile") Topic Author - [ Offline](/forum/user/20691-cattelan) Less More - Posts: 155 - Thank you received: 4 - - 11 years 7 months ago [\#192841](#192841) by [Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile") Replied by *[Cattelan](/forum/user/20691-cattelan "View Cattelan's Profile")* on topic *[order status change - ajax popup shows website](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#192841 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Ok thanks... that's working for me ![;-)](/media/kunena/emoticons/14.png ";-)") Now there comes the error > Notice: Undefined index: 10975 in /srv/www/mysite.com/media/com\_hikashop/mail/order\_status\_notification.preload.modified.php on line 113 in the head of the email (i opened a new topic) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mymall](/forum/user/36279-mymall "View mymall's Profile")** - [![mymall's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36279-mymall "View mymall's Profile") - [ Offline](/forum/user/36279-mymall) Less More - Posts: 72 - Thank you received: 0 - - 11 years 3 weeks ago [\#216323](#216323) by [mymall](/forum/user/36279-mymall "View mymall's Profile") Replied by *[mymall](/forum/user/36279-mymall "View mymall's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216323 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Dear Sir I am facing same problem but in Hikamarket module (in front-end while editing order status) I tried edit himakerket.js but could not find the same line of code above Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 3 weeks ago [\#216330](#216330) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216330 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, It's probably another issue: [ www.hikashop.com/forum/install-update/87...to-3-4-4.html#214269](http://www.hikashop.com/forum/install-update/879271-troubles-adter-upgrade-from-3-4-3-joomla-to-3-4-4.html#214269) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mymall](/forum/user/36279-mymall "View mymall's Profile")** - [![mymall's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36279-mymall "View mymall's Profile") - [ Offline](/forum/user/36279-mymall) Less More - Posts: 72 - Thank you received: 0 - - 11 years 2 weeks ago [\#216396](#216396) by [mymall](/forum/user/36279-mymall "View mymall's Profile") Replied by *[mymall](/forum/user/36279-mymall "View mymall's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216396 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* dear sir I tried both editing layouts/joomla/modal/main.php and layouts/joomla/modal/iframe.php with the suggested changes but still the same I have Joomla 3.4.3 hikashop 2.5.0 Hikamarket 1.6.3 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 2 weeks ago [\#216411](#216411) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216411 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, Update both Joomla and HikaShop to their latest version, then apply the patch of the github link of the thread I gave you and then it should work. If not, then please provide a backend access to your website along with a link to this thread via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 weeks ago [\#216580](#216580) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216580 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, I applied a patch in your view "ordermarket | show_vendor" in order to fix an issue with the bootstrap popup. I couldn't reproduce the issue with Firefox in my local website but I got it with Google Chrome. Next HikaMarket release will have the patch I put you. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mymall](/forum/user/36279-mymall "View mymall's Profile")** - [![mymall's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36279-mymall "View mymall's Profile") - [ Offline](/forum/user/36279-mymall) Less More - Posts: 72 - Thank you received: 0 - - 11 years 2 weeks ago [\#216587](#216587) by [mymall](/forum/user/36279-mymall "View mymall's Profile") Replied by *[mymall](/forum/user/36279-mymall "View mymall's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216587 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* dear sir its working now, however, in the backend, when edit order status, there is a filed where you can write the Modification reason as well can notify the client by email, is it possible to have the same on the front end in order edit status by vendor thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 weeks ago [\#216590](#216590) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216590 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, When a vendor edit an order status, he can't notify the customer. Nevertheless, there is an option in HikaMarket to automatically notify the customer when a vendor edit the order status (of his sub sale) and that modification affect the main order. The setting name is : "Notify customer when subsale update main order status" With that feature, the notification will be automatic. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mymall](/forum/user/36279-mymall "View mymall's Profile")** - [![mymall's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36279-mymall "View mymall's Profile") - [ Offline](/forum/user/36279-mymall) Less More - Posts: 72 - Thank you received: 0 - - 11 years 2 weeks ago [\#216706](#216706) by [mymall](/forum/user/36279-mymall "View mymall's Profile") Replied by *[mymall](/forum/user/36279-mymall "View mymall's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216706 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* thanks for your quick feedback, however 1. can I also notify the administrator 2. what about adding the field Reason for change status, I can see it in the order history but the change order status do not have it thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 2 weeks ago [\#216723](#216723) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#216723 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, For such kind of question ; the HikaMarket forum section is much more appropriate. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")** - [![mardhiah's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40166-mardhiah "View mardhiah's Profile") - [ Offline](/forum/user/40166-mardhiah) Less More - Posts: 29 - Thank you received: 0 - - 10 years 9 months ago [\#226710](#226710) by [mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile") Replied by *[mardhiah](/forum/user/40166-mardhiah "View mardhiah's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#226710 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi. I am using hikashop 2.6.1 and joomla 2.5.6. Ever since I updated the new version of hikashop 2.6.1,there isn't any pop up when I change the customer's order status. Usually there will be a pop up where I can choose if I want to notify customer. If I want to, then the email will appear where I can change the contents. But now there's no pop up and the email is automatically sent to customer. Please help Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 9 months ago [\#226724](#226724) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[\[SOLVED\]order status change - ajax popup shows](/forum/25-install-update/875352-solved-order-status-change-ajax-popup-shows#226724 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.4 -- PHP version -- : 5.3.10-1ubuntu3.16 -- Browser(s) name and version -- : Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36 Hallo. I have updated my Joomla site from 2.5 to 3.3 and now to 3.4 followwing the howto from joomla. All worked fine only some issues. When i change the status of an order (in the order list view) normally there was an an popup showing me if i want to notify the customer. cliccing on yes there appeared the html email massege which i could change. Now there appears my website in the popup window (see the screenshot) Also if i change the status in the order details and check the "mail customer " box there arrives an error in the mail message What is wrong ? how can i debug where can be the problem. Thanks for help")* Hi, Please re-download HikaShop 2.6.1 The package has been updated yesterday with a fix for Joomla 2.5 Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg3NTM1Mi1vcmRlci1zdGF0dXMtY2hhbmdlLWFqYXgtcG9wdXAtc2hvd3Mtd2Vic2l0ZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.378 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)