[Skip to main content](#vessel-content) # Missing customer info in orders ## - **[xinyi](/forum/user/48511-xinyi "View xinyi's Profile")** - [![xinyi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/48511-xinyi "View xinyi's Profile") Topic Author - [ Offline](/forum/user/48511-xinyi) Less More - Posts: 16 - Thank you received: 0 - - 9 years 6 months ago [\#266811](#266811) by [xinyi](/forum/user/48511-xinyi "View xinyi's Profile") *[Missing customer info in orders](/forum/25-install-update/889703-missing-customer-info-in-orders#266811 "Hi, I've created 2 custom fields (full name, phone no.) under the user's table. And these fields that the customers enter at the front end when they purchase products are not displayed at the order emails and at the order status backend. At the order main information page, the full name field is displayed as the email even if they key in their full name. How do I go about displaying the infos and correctly?")* was created by *[xinyi](/forum/user/48511-xinyi "View xinyi's Profile")* Hi, I've created 2 custom fields (full name, phone no.) under the user's table. And these fields that the customers enter at the front end when they purchase products are not displayed at the order emails and at the order status backend. At the order main information page, the full name field is displayed as the email even if they key in their full name. How do I go about displaying the infos and correctly? - [ ![order.PNG](/forum/attachment/37463) ](/forum/attachment/37463 "order.PNG") [ ](/forum/attachment/37463?download=1 "order.PNG") - [ ![customfields.PNG](/forum/attachment/37464) ](/forum/attachment/37464 "customfields.PNG") [ ](/forum/attachment/37464?download=1 "customfields.PNG") - [ ![orderemail.PNG](/forum/attachment/37465) ](/forum/attachment/37465 "orderemail.PNG") [ ](/forum/attachment/37465?download=1 "orderemail.PNG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg4OTcwMy1taXNzaW5nLWN1c3RvbWVyLWluZm8taW4tb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 9 years 6 months ago [\#266836](#266836) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Missing customer info in orders](/forum/25-install-update/889703-missing-customer-info-in-orders#266836 "Hi, I've created 2 custom fields (full name, phone no.) under the user's table. And these fields that the customers enter at the front end when they purchase products are not displayed at the order emails and at the order status backend. At the order main information page, the full name field is displayed as the email even if they key in their full name. How do I go about displaying the infos and correctly?")* Hi, Custom user fields are attached to the user not to the order. They display on the user registration form on the checkout because that's where you want the user to be able to fill his custom user fields. They can then edit them in their Joomla profile if you give them access to the fields there. But it's normal that these fields are not displayed in the emails. If you want custom fields that need to be filled during the checkout and that are attached to the order and added in the emails automatically, you can instead use custom fields of the table "order". Otherwise, with custom user fields, if you want them to appear in the emails, you'll have to edit the emails in the menu System>Emails and modify the code of the email. For example, in the html version, you could add {VAR:user.phone_number} Also, I would recommend against using the column name "name" for your custom user field because a column with the same name is already used by Joomla and when the user data is loaded with the same query, your value might be overwritten by the one in Joomla. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg4OTcwMy1taXNzaW5nLWN1c3RvbWVyLWluZm8taW4tb3JkZXJzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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