[Skip to main content](#vessel-content) # Variants problem and checkout ## - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 5 months ago [\#268983](#268983) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#268983 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* was created by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 9 years 5 months ago [\#268985](#268985) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#268985 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hi, Can you provide a screenshot of your settings under the "checkout" tab of the HikaShop configuration and a screenshot of the settings of a product along with a link to the product page of that product so that we can analyze your situation ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 5 months ago - 9 years 5 months ago [\#269153](#269153) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") Replied by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#269153 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* [ ![screenshot_checkoutconfiguration.png](/forum/attachment/38053) ](/forum/attachment/38053 "...figuration.png") [ ![screenshot_productvariants.png](/forum/attachment/38054) ](/forum/attachment/38054 "...ctvariants.png") Hello, Hereby the screenshots and this is the link to the product [ ](http://www.lucysinn.nl/index.php/lucysshop/lucy-s-high-tea-take-away/product/52-lemon-cake)[ www.lucysinn.nl/index.php/lucysshop/lucy...roduct/52-lemon-cake](http://www.lucysinn.nl/index.php/lucysshop/lucy-s-high-tea-take-away/product/52-lemon-cakehttp://www.lucysinn.nl/index.php/lucysshop/lucy-s-high-tea-take-away/product/52-lemon-cake) [ ![screenshot_checkoutconfiguration.png](/forum/attachment/38053) ](/forum/attachment/38053 "...figuration.png") [ ![screenshot_productvariants.png](/forum/attachment/38054) ](/forum/attachment/38054 "...ctvariants.png") - [ ![screenshot_checkoutconfiguration.png](/forum/attachment/38053) ](/forum/attachment/38053 "...figuration.png") [ ](/forum/attachment/38053?download=1 "...figuration.png") - [ ![screenshot_productvariants.png](/forum/attachment/38054) ](/forum/attachment/38054 "...ctvariants.png") [ ](/forum/attachment/38054?download=1 "...ctvariants.png") - [ ![Untitled-1_checkoutconfiguration.png](/forum/attachment/38055) ](/forum/attachment/38055 "...figuration.png") [ ](/forum/attachment/38055?download=1 "...figuration.png") - [ ![Untitled-1_productvariants.png](/forum/attachment/38056) ](/forum/attachment/38056 "...ctvariants.png") [ ](/forum/attachment/38056?download=1 "...ctvariants.png") Last edit: 9 years 5 months ago by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 9 years 5 months ago [\#269173](#269173) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#269173 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hi, Regarding the variants problem, the issue is that you have the variants data inside of the product page form while it should normally be outside of it: [ monosnap.com/file/b9JvzhNHjBetQ47auT77P9CnwYft7r](https://monosnap.com/file/b9JvzhNHjBetQ47auT77P9CnwYft7r) Because of that, it's always the last variant data which is taken into account when you click on the add to cart button. This issue arises because of the way the product page layout was customized. There must be some </div> missing. I would recommend contacting the developer who made that customization so that he can fix that for you. For the checkout, that's normal. Since you removed the "login" view from the checkout workflow, you'll only see the address fields once you're logged in with a user account. I would recommend adding back the "login" view. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 5 months ago [\#269404](#269404) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") Replied by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#269404 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hi, Its not a extra developed extension and we didn't change the hika software and only use the original Hikashop software. So I do not know how it's changed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 9 years 5 months ago [\#269460](#269460) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#269460 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hi, Then it must be customized by your Joomla template. Switch temporarily to the default template of Joomla and see if it works. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 4 months ago [\#272454](#272454) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") Replied by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#272454 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hey I spoke to the template provider and after a long discussion they said it takes a lot of time to adjust the template. My question is whether you can customize the code. If that's not possible, I'll stop with Hikashop and I'll look for something else. Andre Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 9 years 4 months ago [\#272461](#272461) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#272461 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hi, Well, I gave a solution which should do the job in a previous message: [ www.hikashop.com/forum/install-update/89...checkout.html#269173](https://www.hikashop.com/forum/install-update/890131-variants-problem-and-checkout.html#269173) > This issue arises because of the way the product page layout was customized. There must be some </div> missing. So in the show_default view file, adding one or two extra </div> at the bottom of the view file should do the trick. I'm surprised they say that it takes a lot of time. And even so, it's always possible to remove the customization of the view file by renaming one or two files in the folder templates/YOUR_TEMPLATE/html/com_hikashop/product/ (probably the "show_default" one) and that should automatically fix the problem since you'll then use the default display on the product page. So these tips above should allow you to easily have it working. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 4 months ago [\#272534](#272534) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") Replied by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#272534 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hello, I know, but the theme provider does nothing with the issue. They say it cost a lot a time and now my webshop is in meanwhile 2 months offline. Can you fix this code? Regards Andre Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 4 months ago [\#272535](#272535) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#272535 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hello, I'm sorry but I'm not following you. Nicolas wrote : > So in the show\_default view file, adding one or two extra </div> at the bottom of the view file should do the trick. > And even so, it's always possible to remove the customization of the view file by renaming one or two files in the folder templates/YOUR\_TEMPLATE/html/com\_hikashop/product/ (probably the "show\_default" one) and that should automatically fix the problem since you'll then use the default display on the product page. The current issue is in a customized product page (which is not our responsibility) and Nicolas gave you two solutions in order to : 1 - fix the issue manually 2 - remove the customization and restore the default HikaShop page Please try these methods first. --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")** - [![andrerosing's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/40036-andrerosing "View andrerosing's Profile") Topic Author - [ Offline](/forum/user/40036-andrerosing) Less More - Posts: 7 - Thank you received: 0 - - 9 years 4 months ago [\#272728](#272728) by [andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile") Replied by *[andrerosing](/forum/user/40036-andrerosing "View andrerosing's Profile")* on topic *[Variants problem and checkout](/forum/25-install-update/890131-variants-problem-and-checkout#272728 "Hello, I got variants by products (a whole cake 15,-, half a cake 8,- and a piece 2,-). When I choose a whole cake it gives me the price for a piece. When I go to the checkout I don't see the adress fields anymore. Kind regards, Andre Rosing")* Hello, I can't fix this problem. We decide to go to another webshop program. Thanks Andre Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzg5MDEzMS12YXJpYW50cy1wcm9ibGVtLWFuZC1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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