Orders showing as "cancelled" when paid?

-- HikaShop version -- : Latest
-- Joomla version -- : Latest

Hi there,

I just got a notification of payment from PayPal (confirmed), and then immediately afterwards, the order was marked as cancelled in the Hikashop system?

Is this a glitch, or is there a setting I need to change?

This is the message I got from the system: Hi ,


Hello, A paypal notification was received with the status cancelled. The order is now cancelled. This notification was for the order K9 on the website www.ritewayonline.ca/ You can access the order details directly by clicking on the link below after logging in your back end:


Thanks!

Tamara

Hello Tamara,

It just means that the PayPal platform refused to confirm the payment, and if you want more information about PayPal's return, you should :
- enable the debug option through your PayPal configuration page
- check the end of your payment log file via "Hikashop->System->Configuration->Main"

We wish you a nice day !
Kind regards,
Mohamed Thelji.