Number of items

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  • Hikashop Essential
7 months 1 day ago #314410

Hello, Is it possible not to reduce the number of products in stock when the product is ordered? To clarify in stock has 5 pieces of a particular product. Someone ordered 5 pieces but in stock to stay 5 pieces still
Hope you understand, sorry for my English it is not my native language.
Thank you

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7 months 20 hours ago #314416

Hello,

If you only want the stock to be decreased only when your customer's order is confirmed then you should probably use the "Clean cart when order is" option via "Hikashop->System->Configuration->Main".

Kind regards,
Mohamed.

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  • Hikashop Essential
7 months 11 hours ago #314465

Hello inside Hikashop->System->Configuration->Main->"Clean cart when order is", I have selected "CREATED" but after order, items are still in the customer cart.

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  • MODERATOR
7 months 5 hours ago #314467

Hi,

Sorry, Mohamed gave you the wrong option. It's the "Update the product stock on confirmed status" setting that you need to make sure is turned off so that the stock will be decreased directly after the order is created.

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