[Skip to main content](#vessel-content) # Dashboard sales graph error ## - **[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")** - [![ler@singmuiheng.com's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") Topic Author - [ Offline](/forum/user/3330-ler-singmuiheng-com) Less More - Posts: 575 - Thank you received: 11 - - 5 years 6 months ago [\#331689](#331689) by [ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile") *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331689 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* was created by *[ler@singmuiheng.com](/forum/user/3330-ler-singmuiheng-com "View ler@singmuiheng.com's Profile")* -- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function [ ![Screenshot2021-04-13152101.jpg](/forum/attachment/52488) ](/forum/attachment/52488 "...4-13152101.jpg") after switching the month and group, it will show but the hover appearing sales figure is not working also - [ ![Screenshot2021-04-13152101.jpg](/forum/attachment/52488) ](/forum/attachment/52488 "...4-13152101.jpg") [ ](/forum/attachment/52488?download=1 "...4-13152101.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331700](#331700) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331700 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi, I was able to reproduce the issue on my end. It seems to come from an update that was done to the Google Visualization chart API. Version 50 has been rolled out on 1st of April and has been made current yesterday: [ groups.google.com/g/google-visualization-api/c/G4Keck3KVwU](https://groups.google.com/g/google-visualization-api/c/G4Keck3KVwU) So the charts automatically switched to that new version yesterday. Change the line: Code: google.load("visualization", "1", {packages:["corechart","geochart"]}); to: Code: google.load("visualization", "49", {packages:["corechart","geochart"]}); in the file administrator/components/com_hikashop/classes/statistics.php in order to roll back to the previous version and it should fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[earmaster](/forum/user/35023-earmaster "View earmaster's Profile")** - [![earmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35023-earmaster "View earmaster's Profile") - [ Offline](/forum/user/35023-earmaster) Less More - Posts: 135 - Thank you received: 2 - - 5 years 6 months ago [\#331708](#331708) by [earmaster](/forum/user/35023-earmaster "View earmaster's Profile") Replied by *[earmaster](/forum/user/35023-earmaster "View earmaster's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331708 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Is there maybe another version of the Google chart API that will make the legacy dashboard work? We rely heavily on widgets in our order processing workflow, so we need the legacy dashboard to work. version 49 works with the new dashboard but not the legacy it seems. We're on HikaShop Business 3.2.0 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331710](#331710) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331710 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi, We've had to add similar patches in the files of the folder administrator/components/com_hikashop/views/dashboard/tmpl for the legacy dashboard and reports. We've made a new build of the 4.4.1 which includes all the patches: [ www.hikashop.com/forum/reports-statistic...ndefined.html#331703](https://www.hikashop.com/forum/reports-statistics/902368-all-reports-showing-error-message-cannot-read-property-offset-of-undefined.html#331703) So if you update your HikaShop right now, all the charts will work without any code change. The following user(s) said Thank You: [Udo](/forum/user/29928-udo "View Udo's Profile"), [earmaster](/forum/user/35023-earmaster "View earmaster's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[earmaster](/forum/user/35023-earmaster "View earmaster's Profile")** - [![earmaster's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35023-earmaster "View earmaster's Profile") - [ Offline](/forum/user/35023-earmaster) Less More - Posts: 135 - Thank you received: 2 - - 5 years 6 months ago [\#331712](#331712) by [earmaster](/forum/user/35023-earmaster "View earmaster's Profile") Replied by *[earmaster](/forum/user/35023-earmaster "View earmaster's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331712 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Updating the files in /tmpl/ and statisitcs.php did the trick. Thank you! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")** - [![xatzopou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35543-xatzopou "View xatzopou's Profile") - [ Offline](/forum/user/35543-xatzopou) Less More - Posts: 52 - Thank you received: 1 - - 5 years 6 months ago [\#331799](#331799) by [xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile") Replied by *[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331799 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi Nicolas, I updated my sites with the latest Hikashop version 4.4.1. but when I select another option on "This year" or "Group by month" pull down menus, nothing changes. I did checked all my sites and got the same error. Best regards. Makis P.S. This happens both to "Orders" and "Geographic sales" graphs. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331800](#331800) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331800 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi, This was reported to us yesterday and we've made a second patch for it. Download again the install package of the 4.4.2 on our website and install it again on your website and it will add that second patch for the dropdowns. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[packerblood](/forum/user/17835-packerblood "View packerblood's Profile")** - [![packerblood's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/17835-packerblood "View packerblood's Profile") - [ Offline](/forum/user/17835-packerblood) Less More - Posts: 14 - Thank you received: 0 - - 5 years 6 months ago [\#331884](#331884) by [packerblood](/forum/user/17835-packerblood "View packerblood's Profile") Replied by *[packerblood](/forum/user/17835-packerblood "View packerblood's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331884 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* We're on version 4.4.2 (Business) and are still seeing the same issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331900](#331900) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331900 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi, We are not able to reproduce the issues on our end now with all the patches and many don't have the issue anymore too. So if you still have the issue with HikaShop 4.4.2, we would have to look into it on your website and thus we would need a backend + FTP access. You can provide these along with a link to this thread for reference via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331918](#331918) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331918 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* >>> UPDATE <<< We got the necessary accesses from someone else for that same issue and we were able to find the cause and add a patch for it. So we've just made a new build of the 4.4.2 with that extra patch included. To get it, download the install package of HikaShop on our website and install it on yours. Hopefully, that's the same cause you have and the patch will also work for you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 5 years 6 months ago [\#331936](#331936) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331936 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hello, after updating the statistics work, but editing the price in the product when you click on "pencil" - the price disappears ![:(](/media/kunena/emoticons/5.png ":(") Back to version 4.4.1 - works fine. Something about this topic? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86285 - Thank you received: 14263 - - 5 years 6 months ago [\#331938](#331938) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331938 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Hi, The issue might be linked to the order status selector issue I just found here: [ www.hikashop.com/forum/reports-statistic...n-or-exp.html#331937](https://www.hikashop.com/forum/reports-statistics/902433-when-cutom-date-selected-for-report-no-information-is-displayed-on-screen-or-exp.html#331937) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 5 years 6 months ago [\#331976](#331976) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331976 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* Is there anything in my topic - problem with price editing. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")** - [![StudioPrzyLesie's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") - [ Offline](/forum/user/31654-studioprzylesie) Less More - Posts: 196 - Thank you received: 15 - - 5 years 6 months ago [\#331979](#331979) by [StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile") Replied by *[StudioPrzyLesie](/forum/user/31654-studioprzylesie "View StudioPrzyLesie's Profile")* on topic *[Dashboard sales graph error](/forum/25-install-update/902373-dashboard-sales-graph-error#331979 "-- HikaShop version -- : 4.3 -- Joomla version -- : 3.9.19 -- PHP version -- : 5.6 -- Error-message(debug-mod must be tuned on) -- : to split is not a function after switching the month and group, it will show but the hover appearing sales figure is not working also")* I think I've found a solution. Download the latest package with version 4.4.2 (I had such a version, but I think the version has changed in the meantime without changing the marking). Install, clean the browser cache - it works for me ![:)](/media/kunena/emoticons/8.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMjM3My1kYXNoYm9hcmQtc2FsZXMtZ3JhcGgtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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