[Skip to main content](#vessel-content) # Images fail after updating to 4.4.5 ## - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago [\#339325](#339325) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339325 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* was created by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* -- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. [ ![[img ](https://i.imgur.com/AYx6aef.png) ](https://i.imgur.com/AYx6aef.png "[img ") Clearing the cache has no effect. Can you help me out on this one? ![:-)](/media/kunena/emoticons/3.png ":-)") Regards Thomas Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 4 years 9 months ago [\#339326](#339326) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339326 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Hi, The images themselves cannot be loaded from the server: [ i.imgur.com/e2Q7kJg.png](https://i.imgur.com/e2Q7kJg.png) And it's for all of them. For the images you see, I suppose that it's because they are cached by your browser. On my end, I don't see any images. I don't think the issue is linked to your update of HikaShop. Because HikaShop doesn't play any role when your browser requests the URL of the image to your web server. If you try to access the URL in my screenshot (which is the direct URL of the thumbnail), you can see that your web server doesn't return the image. So that means that either there is a problem with the configuration of the web server (more likely the .htaccess) or the images are not anymore in the folders where HikaShop expect them to be. So you might want to check that the path you have in the "upload folder" setting of HikaShop corresponds to the path where the images are stored on your server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago - 4 years 9 months ago [\#339351](#339351) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339351 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Thanks ... It's just that the images was showing before the update. I see all the images in the folders, so I'm good at that point. And it's only HikaShop images that aren't showing. Last edit: 4 years 9 months ago by [Thrane](/forum/user/31786-thrane "View Thrane's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago [\#339353](#339353) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339353 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* I just restored an older backup where HikeShop 4.4.4 was on - everything working. Then I updated to 4.4.5 and the images broke, so it has to be 4.4.5 that does something wrong? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 4 years 9 months ago [\#339356](#339356) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339356 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Hi, That, or you changed something else since the backup, or you had some custom code in HikaShop related to the images, and you lost that custom code with the update and thus it's behaving differently. However, as I said, if you have the file /images/com_hikashop/upload/thumbnails/600x600f/quinta-das-lamelas-2015-vintage.jpg And when you access it with your browser, it can't load it, it's not something done by HikaShop but by the server: [ i.imgur.com/L2RqNxY.png](https://i.imgur.com/L2RqNxY.png) Do you have the file /images/com_hikashop/upload/thumbnails/600x600f/quinta-das-lamelas-2015-vintage.jpg if you check via FTP ? If you do not, then it's likely that the "upload folder" setting of the HikaShop configuration is wrong and thus HikaShop is generating a wrong URL for the images. If you do have it but the server doesn't provide it when requested, then I don't see how it can be linked to HikaShop, or the update. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago - 4 years 9 months ago [\#339370](#339370) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339370 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Thank you ... I do have all images in that folder. All product images also fail in the backend - as I mentioned, the site worked with 4.4.4 but not with 4.4.5. I don't remember doing anything regarding images in any way. Any suggestions what to look for? I'm thinking what could have been changed since it's all HikaShop images that fails ... Last edit: 4 years 9 months ago by [Thrane](/forum/user/31786-thrane "View Thrane's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 4 years 9 months ago [\#339371](#339371) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339371 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Well, if the images are in the correct place and your web server doesn't provide them to the browser when you try to access them with the URL of the images, then there is a problem with the configuration of the web server (more likely the .htaccess) as I was saying before. So first I would check the htaccess, and then I would ask for help with the hosting support. Now I don't see why it would be any different with HikaShop 4.4.4 or 4.4.5 since we're talking about accessing an image with its direct URL. HikaShop is not involved with that. So your situation is strange. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago [\#339380](#339380) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339380 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Thank you, I'll investigate further - or have some more experienced do so ![:-)](/media/kunena/emoticons/3.png ":-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago [\#339381](#339381) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339381 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Seems like a htaccess file has been placed in: images > com_hikashop > upload With this: deny from all I removed it and now the images are back. How would that end up there - I haven't put it there ![:-)](/media/kunena/emoticons/3.png ":-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14296 - - 4 years 9 months ago [\#339391](#339391) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339391 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Hi, HikaShop automatically places a htaccess in the "upload secure folder" that you configured in the HikaShop configuration. This folder is where the files uploaded in custom fields and in the "files" section of the products are stored. It is necessary that this folder is not accessible directly as you don't want users to be able to access the files of others, or to be able to access files that are provided after the purchase of the products without purchasing them. So I suppose that the issue is that you entered the same folder path for both the "upload folder" and the "upload secure folder" and thus, when you updated, HikaShop checked that the htacess was still there for the "upload secure folder" and added it, leading to the images not being accessible anymore. So you should check both settings and make sure they aren't the same. In fact, we'll add a check on our end to avoid that in the future. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Thrane](/forum/user/31786-thrane "View Thrane's Profile")** - [![Thrane's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31786-thrane "View Thrane's Profile") Topic Author - [ Offline](/forum/user/31786-thrane) Less More - Posts: 366 - Thank you received: 26 - - 4 years 9 months ago [\#339393](#339393) by [Thrane](/forum/user/31786-thrane "View Thrane's Profile") Replied by *[Thrane](/forum/user/31786-thrane "View Thrane's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339393 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Hi Makes sense! And yes, the path had been set to the same on this site - changed now! Thank you for your help! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Susanna](/forum/user/64381-susanna "View Susanna's Profile")** - [![Susanna's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/64381-susanna "View Susanna's Profile") - [ Offline](/forum/user/64381-susanna) Less More - Posts: 3 - Thank you received: 2 - - 4 years 9 months ago [\#339404](#339404) by [Susanna](/forum/user/64381-susanna "View Susanna's Profile") Replied by *[Susanna](/forum/user/64381-susanna "View Susanna's Profile")* on topic *[Images fail after updating to 4.4.5](/forum/25-install-update/903955-images-fail-after-updating-to-4-4-5#339404 "-- HikaShop version -- : 4.4.5 -- Joomla version -- : 3.10.5 -- PHP version -- : 7.4 Hi i just updated a site to HikaShop 4.4.5, but now several images aren't showing. Clearing the cache has no effect. Can you help me out on this one? :-) Regards Thomas")* Thanks I had the exact same issue! The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwMzk1NS1pbWFnZXMtZmFpbC1hZnRlci11cGRhdGluZy10by00LTQtNT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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