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#   RSVP Pro / hikashop breaking site

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3 years 9 months ago [\#347901](#347901) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347901 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")* was created by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")*

-- HikaShop version -- : 4.7.0
-- Joomla version -- : 4.2.6
-- PHP version -- : 8
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field
Please complete the Recipient Name: field

Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro

Anytime all menu items that contain Hikashop breaks the site.  [ ![hikashop&#95;2023-01-02.jpg](/forum/attachment/56239) ](/forum/attachment/56239 "...2023-01-02.jpg")

- [ ![hikashop&#95;2023-01-02.jpg](/forum/attachment/56239) ](/forum/attachment/56239 "...2023-01-02.jpg") [ ](/forum/attachment/56239?download=1 "...2023-01-02.jpg")

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3 years 9 months ago [\#347902](#347902) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347902 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

And now i'm getting this on the back end. Please help!  [ ![hikashop2&#95;2023-01-02.jpg](/forum/attachment/56240) ](/forum/attachment/56240 "...2023-01-02.jpg")

- [ ![hikashop2&#95;2023-01-02.jpg](/forum/attachment/56240) ](/forum/attachment/56240 "...2023-01-02.jpg") [ ](/forum/attachment/56240?download=1 "...2023-01-02.jpg")

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- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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3 years 9 months ago [\#347903](#347903) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347903 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

For the first issue, please contact RSVP's support as we don't know how the integration between RSVP and HikaShop is done. It's completely on the side of RSVP so we don't know much about it and can't help.

For the second issue, this error comes from the AcyMailing extension. Please update your AcyMailing and if you still have the issue please report it to the AcyMailing support.

Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2luc3RhbGwtdXBkYXRlLzkwNTYyMy1yc3ZwLXByby1oaWthc2hvcC1icmVha2luZy1zaXRlP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation.

- **[cr2](/forum/user/34381-cr2 "View cr2's Profile")**
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3 years 9 months ago [\#347904](#347904) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347904 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

I will check on those two, but anytime I am trying to publish a hikashop component to a menu item like products for sale (not jevents), it breaks the site?

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- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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3 years 9 months ago [\#347911](#347911) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347911 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

That's because other plugins and components integrating with HikaShop are not up to date on your website or not compatible with Joomla 4.
When HikaShop needs to generate some HTML somewhere on the page, the first thing it does is loading the plugins integrating with HikaShop so that they can do their own thing. So, if at least one plugin integrating with HikaShop on your website is not compatible with Joomla 4, it will break the whole page as soon as HikaShop needs to display something on the page since it will load that plugin before generating the HTML.
That's why I'm saying you need to check with AcyMailing and JEvents since the error messages you're reporting on your HikaShop pages point at them.

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- **[cr2](/forum/user/34381-cr2 "View cr2's Profile")**
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3 years 9 months ago [\#347944](#347944) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347944 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

HI - after some work with Acyba mail. Enabling any page that uses Hikashop is still breaking the site. Can you please take a closer look. Attached is the response from Acyba.

All plugins that are associated with Hika shopt (acymail &amp; jevents/resvppro) are definitely up to date.

PLEASE HELP ME!

- [ ![acyba.jpg](/forum/attachment/56250) ](/forum/attachment/56250 "acyba.jpg") [ ](/forum/attachment/56250?download=1 "acyba.jpg")

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- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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3 years 9 months ago [\#347947](#347947) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347947 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

So if I understand what you're saying correctly and the message in your screenshot, the second issue with AcyMailing has been solved by disabling the "HikaShop trigger for AcyMailing filters" plugin, and so you only have now the first problem with JEvents and the "Please complete the Transaction Id field" message when adding something to the cart from JEvent.
As I said in a previous message here, for that error you need to check with JEvent.

In your latest message you're saying "any page that uses Hikashop is still breaking the site". But what error message do you have on these pages ? If it's the same message as you reported previously in [ www.hikashop.com/forum/install-update/90...verything-broke.html](https://www.hikashop.com/forum/install-update/905605-everything-broke.html) as I said, it comes from the hika_rsvp_redirect plugin. And so if it is up to date and you still have that issue, then you need to report the error to JEvent so that they can fix the issue. In the mean time, you can unpublish that hika_rsvp_redirect plugin via your Joomla plugin manager to not have the error.
But if you have another error, then I would need to know the error message you have to be able to tell you what to do.

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- **[cr2](/forum/user/34381-cr2 "View cr2's Profile")**
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3 years 9 months ago [\#347953](#347953) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347953 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

By breaking I mean that the template is completely disabled and everything looks strange. For instance the menus are just a list of menu items as links.

Per my previous post I do not believe this is a jevents issue because it only happens when I enable a page that only uses Hikashop and not jevents. For instance I Have a menu item that uses the Hikashop Product Page menu item type. As soon as it is enabled the template goes away and just links on a white background.

Error message? None. I have debug all the way up. I don't see any error codes. Perhaps I'm missing something?

- [ ![hikshop3.jpg](/forum/attachment/56251) ](/forum/attachment/56251 "hikshop3.jpg") [ ](/forum/attachment/56251?download=1 "hikshop3.jpg")

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- **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")**
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3 years 9 months ago [\#347956](#347956) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#347956 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

Looking at your latest screenshot, this indicates a fatal error during the processing of the page. In such cases, you should have the error message at the end of the page, supposing the "debug" setting is activated and the "error reporting" setting is set to "maximum" in the Joomla configuration page. So please check that these settings at set like that and look at the end of one of the pages with the issue to get the error message. With it, we should be able to tell you what to do.

If that doesn't help, and you still don't see an error message, please provide a backend access, a FTP access and precise instructions to reproduce the issue via our contact form so that we can look into it.
[ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html)

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- **[cr2](/forum/user/34381-cr2 "View cr2's Profile")**
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3 years 8 months ago [\#348615](#348615) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#348615 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Ok. I just sent the information

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3 years 8 months ago [\#348616](#348616) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#348616 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

I'm not able to acccess your backend with the credentials provided. Could you please double check them ?

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3 years 8 months ago [\#348635](#348635) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#348635 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Hi,

I was able to access your backend and check things out.
As far as I can see, it's the CSS/JS optimization mechanism of your template which is creating the problem for some reason. I went in the settings of the template and deactivated it and it now displays the same, regardless of whether you have the menu item enabled or not.

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3 years 8 months ago [\#348636](#348636) by [cr2](/forum/user/34381-cr2 "View cr2's Profile")  Replied by *[cr2](/forum/user/34381-cr2 "View cr2's Profile")* on topic *[RSVP Pro / hikashop breaking site](/forum/25-install-update/905623-rsvp-pro-hikashop-breaking-site#348636 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8 -- Browser(s) name and version -- : chrome -- Error-message(debug-mod must be tuned on) -- : Please complete the Transaction Id field Please complete the Recipient Name: field  Just upgraded to J4 and also upgraded Hikashop. I can't seem to add anything to the card from RSVP pro  Anytime all menu items that contain Hikashop breaks the site.")*

Thank you.

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Board Categories HikaShop- Install &amp; Update- Product &amp; Category Display- Content Creation- Sales and Orders- - Orders management- - Reports &amp; Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import &amp; Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel &amp; Slider- - Mass Actions- - Filters &amp; Search- - Discount &amp; Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to?

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