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No email to admin upon order ceration ??
2 years 1 day ago #363623
by rbuelund
No email to admin upon order ceration ?? was created by rbuelund
I get no email as admin when an order is created - why is that ?
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2 years 21 hours ago #363624
by nicolas
Replied by nicolas on topic No email to admin upon order ceration ??
Hi,
First, check that the "order admin notification" and "payment notification" emails are enabled in the System>Emails menu.
Then, check the Customers>Emails history menu. There, you'll see all the emails sent by HikaShop.
It's possible that HikaShop sent the email to the email server of your hosting, but that it couldn't send the email for some reason, or that it was flagged as spam and discarded.
For example, if the recipient email address and the sender email address are the same, it's possible the email server refuses to deliver the email to the inbox. Some email servers allow for it, some don't.
If the email is in the history, you'll have to check with your hosting company support for the reason why the email could not be delivered. The log of the hosting email server will contain the information so they'll be able to tell you if they check it.
First, check that the "order admin notification" and "payment notification" emails are enabled in the System>Emails menu.
Then, check the Customers>Emails history menu. There, you'll see all the emails sent by HikaShop.
It's possible that HikaShop sent the email to the email server of your hosting, but that it couldn't send the email for some reason, or that it was flagged as spam and discarded.
For example, if the recipient email address and the sender email address are the same, it's possible the email server refuses to deliver the email to the inbox. Some email servers allow for it, some don't.
If the email is in the history, you'll have to check with your hosting company support for the reason why the email could not be delivered. The log of the hosting email server will contain the information so they'll be able to tell you if they check it.
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2 years 5 hours ago #363659
by rbuelund
Replied by rbuelund on topic No email to admin upon order ceration ??
Where do I change the e-mail that the admin mail is sent to/from?
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2 years 2 hours ago #363662
by nicolas
Replied by nicolas on topic No email to admin upon order ceration ??
Hi,
In the HikaShop configuration, you have a section Emails under the Main tab where you can configure the email addresses:
www.hikashop.com/support/documentation/5...fig.html#main_emails
In the HikaShop configuration, you have a section Emails under the Main tab where you can configure the email addresses:
www.hikashop.com/support/documentation/5...fig.html#main_emails
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