[Skip to main content](#vessel-content) # Privacy consent not found ## - **[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")** - [![paulestudios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58240-paulestudios "View paulestudios's Profile") Topic Author - [ Offline](/forum/user/58240-paulestudios) Less More - Posts: 5 - Thank you received: 0 - - 7 years 6 months ago [\#305425](#305425) by [paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile") *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305425 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* was created by *[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")* Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see attached, but in hikashop appears as not required and fail to link with the privacy policy article. what could be? [ ![Capturadepantallade2019-04-0222-17-11.png](/forum/attachment/46530) ](/forum/attachment/46530 "...0222-17-11.png") [ ![Capturadepantallade2019-04-0222-17-58.png](/forum/attachment/46531) ](/forum/attachment/46531 "...0222-17-58.png") [ ![Capturadepantallade2019-04-0222-16-59.png](/forum/attachment/46532) ](/forum/attachment/46532 "...0222-16-59.png") [ ![Capturadepantallade2019-04-0222-17-51.png](/forum/attachment/46533) ](/forum/attachment/46533 "...0222-17-51.png") regards - [ ![Capturadepantallade2019-04-0222-17-11.png](/forum/attachment/46530) ](/forum/attachment/46530 "...0222-17-11.png") [ ](/forum/attachment/46530?download=1 "...0222-17-11.png") - [ ![Capturadepantallade2019-04-0222-17-58.png](/forum/attachment/46531) ](/forum/attachment/46531 "...0222-17-58.png") [ ](/forum/attachment/46531?download=1 "...0222-17-58.png") - [ ![Capturadepantallade2019-04-0222-16-59.png](/forum/attachment/46532) ](/forum/attachment/46532 "...0222-16-59.png") [ ](/forum/attachment/46532?download=1 "...0222-16-59.png") - [ ![Capturadepantallade2019-04-0222-17-51.png](/forum/attachment/46533) ](/forum/attachment/46533 "...0222-17-51.png") [ ](/forum/attachment/46533?download=1 "...0222-17-51.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 7 years 6 months ago [\#305439](#305439) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305439 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi, This looks like a SEF routing issue. I tried to reproduce the issue but I'm not able to. I'm not able to get the URL of the popup to be similar to what you have on your end. Please provide a backend access and a FTP access and a link to this thread via our contact form and we can have a closer look at the issue: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")** - [![paulestudios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58240-paulestudios "View paulestudios's Profile") Topic Author - [ Offline](/forum/user/58240-paulestudios) Less More - Posts: 5 - Thank you received: 0 - - 7 years 6 months ago [\#305452](#305452) by [paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile") Replied by *[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305452 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi, you just need to try to purchase something, is simple, and the hikashop registration form will display, no need to access to the backend, just try to purchase, Ii is very simple, I have tried in several browsers and different pc and still the same issue. regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 7 years 6 months ago [\#305455](#305455) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305455 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi, No, I understand that, and I'm able to reproduce the issue on your website, but I'm not able to reproduce the issue on my local website as I don't know how your HikaShop, menu items, SEF are configured on your website. And that's why I would need the access to be able to look at all that. So I would still need what I requested before to be able to help you as I don't know why you have that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")** - [![paulestudios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58240-paulestudios "View paulestudios's Profile") Topic Author - [ Offline](/forum/user/58240-paulestudios) Less More - Posts: 5 - Thank you received: 0 - - 7 years 6 months ago - 7 years 6 months ago [\#305530](#305530) by [paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile") Replied by *[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305530 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi, I have send you the access regards Last edit: 7 years 6 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")** - [![paulestudios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58240-paulestudios "View paulestudios's Profile") Topic Author - [ Offline](/forum/user/58240-paulestudios) Less More - Posts: 5 - Thank you received: 0 - - 7 years 6 months ago [\#305552](#305552) by [paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile") Replied by *[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305552 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi!, I see that you fix it, I would like to know what did you do. regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 7 years 6 months ago [\#305538](#305538) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305538 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Hi, Thank you. I was able to understand the issue and fix it. It was actually not a problem of SEF routing but came from the fact that you're using the legacy checkout of HikaShop (option "checkout legacy" activated in the HikaShop configuration) which didn't support properly the privacy consent system. I've added some patchs to make it work properly and verified the patchs work fine on your website. We'll include the patchs for the next release of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")** - [![paulestudios's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/58240-paulestudios "View paulestudios's Profile") Topic Author - [ Offline](/forum/user/58240-paulestudios) Less More - Posts: 5 - Thank you received: 0 - - 7 years 6 months ago [\#305557](#305557) by [paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile") Replied by *[paulestudios](/forum/user/58240-paulestudios "View paulestudios's Profile")* on topic *[Privacy consent not found](/forum/30-integrations/897247-privacy-consent-not-found#305557 "Hi all, I am new on this forum, I have recently updated all my site, joomla, and hikashop and set up the consent privacy plugging in joomla that works very well on the joomla registration form see...")* Very thanks! I was thinking to ask you that, what happens when I upgrade the hikashop, but if you include the patch that is perfect, thanks a lot! regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL2ludGVncmF0aW9ucy84OTcyNDctcHJpdmFjeS1jb25zZW50LW5vdC1mb3VuZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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