[Skip to main content](#vessel-content) # Mass Action stopped working ## - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 11 years 1 month ago [\#215343](#215343) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215343 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* was created by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration [ ![Image1.jpg](/forum/attachment/26686) ](/forum/attachment/26686 "Image1.jpg") . - [ ![Image1.jpg](/forum/attachment/26686) ](/forum/attachment/26686 "Image1.jpg") [ ](/forum/attachment/26686?download=1 "Image1.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 month ago [\#215344](#215344) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215344 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi, If you have a full blank page ; please check your PHP error log because you should have a PHP fatal error. Just like that and regarding your screenshot, I could suppose that you have an override for the notification email and that override might contains an error. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 11 years 1 month ago [\#215385](#215385) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215385 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi Jerome, Yes I have added this (with the correct email address) that I found in a post. <?php if($data->order_status=="confirmed"){ $mail->bcc_email = 'xyz@xyz'; } ?> I guess this is preventing it from working correctly? what I have noticed is that is does change the status of 1 order then freezes, is there some more code needs adding to prevent this? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 11 years 1 month ago [\#215387](#215387) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215387 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi, Turn on the "error reporting" and "debug mode" setting of the Joomla configuration. That should display an error message on the blank page when you process the mass action. Please provide it and we"ll be able to tell you what's going on. The issue is probably that the mass action system finds too many orders and sending emails can take a lot of work on the server, so above a few orders to process at the same time, it will crash if the server's restrictions on memory and execution time are too low. A simple solution in that case is to reduce the limit value of your mass action (the 100 value) to only a few orders (2 or 3 for example) and that should then work properly if the issue comes from that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 11 years 1 month ago [\#215441](#215441) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215441 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi Orders are never greater than 20 at a time. Here are 2 screen dumps of the errors. [ ![email_error_1.jpg](/forum/attachment/26707) ](/forum/attachment/26707 "email_error_1.jpg") [ ![email_error_2.jpg](/forum/attachment/26708) ](/forum/attachment/26708 "email_error_2.jpg") - [ ![email_error_1.jpg](/forum/attachment/26707) ](/forum/attachment/26707 "email_error_1.jpg") [ ](/forum/attachment/26707?download=1 "email_error_1.jpg") - [ ![email_error_2.jpg](/forum/attachment/26708) ](/forum/attachment/26708 "email_error_2.jpg") [ ](/forum/attachment/26708?download=1 "email_error_2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 11 years 1 month ago [\#215448](#215448) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215448 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi, The error message says that you've modified the html version of the order status notification email incorrectly and broke it. So when the system tries to send the email, it crashes. Fix your modifications there or remove the customization of that email and it will work. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 11 years 1 month ago [\#215516](#215516) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215516 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi, Ok then, I found this in a post form you stating to put it in that email in HTML (with the correct email address of course) <?php if($data->order_status=="confirmed"){ $mail->bcc_email = 'xyz@xyz'; } ?> So where in the HTML should it be placed for it to work correctly? thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 month ago [\#215536](#215536) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215536 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Hi, You should not place the code in another "<?php ?>" block. Otherwise you have to remove the "<?php" and the "?>" in your code line ; which delimit the PHP code content. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")** - [![mohairbears's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/916-mohairbears "View mohairbears's Profile") Topic Author - [ Offline](/forum/user/916-mohairbears) Less More - Posts: 610 - Thank you received: 13 - 11 years 1 month ago [\#215711](#215711) by [mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile") Replied by *[mohairbears](/forum/user/916-mohairbears "View mohairbears's Profile")* on topic *[Mass Action stopped working](/forum/44-mass-actions/879483-mass-action-stopped-working#215711 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : none Hi I have been using a mass action for quite a while now and for the last 2 days it has stopped working? when applying the action the page just goes blank and hangs? see below my configuration .")* Thanks Jerome, I really should have known that, bit of a school boy error on my part. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL21hc3MtYWN0aW9ucy84Nzk0ODMtbWFzcy1hY3Rpb24tc3RvcHBlZC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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