"shipped" status mails not sent

-- url of the page with the problem -- : www.dreamlordpress.it
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 2.4.1
-- PHP version -- : 5.3.0

Hi,

Emails for "shipped" status are not sent anymore.
I have two different emails for the "vendor" CC and the "shop" CC. The mail only goes to the "vendor" CC, not to the "shop" or to the costumer.

Any way to check how and to fix it?

Thanx,

Hi,

I don't understand what you mean.
When you change the status of an order from confirmed to shipped in the backend, you get either a popup with a yes/no, or directly a checkbox to select whether you want to notify the user of the change.
That's the only email sent when you do that, and only if you activate the notification. So I don't see what you mean with the "two different emails".
Could you please clarify ?

Ok, I'll try.

I have the default setting to send emails to mail1 when they are sent to costumers.

I have Multivendor active.
I have products tied to vendor1, with mail2.

All the times I change the status in the backend to "shipped" I would expect a notification email sent to:
- costumer (so to mail2 in CC)
- vendor (mail1)

It worked fine till some weeks ago, now it only sends the notification to mail1 (vendor) not to costumer. No way: not saying yes to the popup and not checking the box.

Hi,

No way: not saying yes to the popup and not checking the box.

Please, edit your order statuses in the order page, not in the order listing.

Regards,

Hi Jerome,

That's what I do, checking the box to inform the customer.

Thanx,

Hi,

For the main order or for the vendor order ?
Because the customer can't be notified from a sub-sale.

Regards,

Ok, I'm quite sure I'm working with parent (main) order.
Last order for example: it's Order number 577, ID 577
If I go in the associated hikamarket order, it shows Order number 577, ID 578.
I'm working with numeber 577, ID 577.

Hi,

It looks like the HikaShop team does not have any idea on the subject and want me to manage the thread.
But regarind your message I don't see the link with HikaMarket.. Because you're editing an HikaShop order and at this moment the HikaShop "order status notification" email should be sent (and HikaMarket does not have any link with that).

So please provide specific details on your issue.
- You said that the "shipped" email is not sent, but what about the "confirmed" or "cancelled" emails ? (if you edit the order exactly the same way).
- Do you have elements in your PHP error log when you sent that order confirmation ?
- Does your "order status notification" email is right published in HikaShop ?
- Do you have any override for that email ?

Regards,

Hi jerome,
Sorry for my late reply, I tried with some more orders, but it seems not to work.

Here the details:
- created, confirmed and canceled mails are sent.
- no errors in php log
- yes (other statuses correctly sent)
- yes (but it worked for a time). Here's the code:

Hi,

Could you just try without your override ?
This override is used only on the "shipped" email, the one which is not working so it is certainly the origin of the issue.

You maybe no more have the $data->tracking_number variable.. You can add an @ before to avoid php error and so issue when sending the email.

Hi all,

The last customer said he received the "shipped" status mail.
Now, why hasn't a copy been sent to my admin mail address?
I can't find anymore where I set that option.

Hi,

Go in the menu System>Emails and edit the "order status notification" email (which is sent when you change the status of an order with the user notification checkbox/button activated) and the "order notification" email (which is sent when you click on the "email" button of an order in the backend), and make sure that you entered your email address in the CC or BCC fields under the "Sender information" tab.

Hello,

I don't see the EMAIL in the SYSTEM menu. Please see attached of what I see.

Regards

Moses

Thanx nicholas,

Let's see if I can better track the emails now.

@Gbadebo : This menu is only available with the Business edition of HikaShop.

Thank you Nicholas.

Basically the core of what I need is in Hikaserial. What I will be selling are Serial numbers that can be redeemed (similar to vouchers). The only reason I have Hikashop is because it is a pre-requisite for Hikaserial, hence I am only using the Essential.

So my setting environments is Essential Hikashop + HikaSerial. And I have have configured my default product type to be Virtual and linked a serial pack to a product.

During testing, I was able to purchase a product and confirmed in the back end that a serial was consumed.

The issue I have is that there was no email sent either to the customer or the admin. All is is is a "Thank you for your purchase" at the end of the transaction.

Ideally an email should be sent to the customer with details of what they purchased.

Thank you for your support.

Regard

Moses

Hi,

Even with the Essential or the Starter editions of HikaShop, emails are sent at the end of the purchase process.
If you don't receive the emails, there is a problem with either the email settings of the Joomla configuration or with the email settings of the HikaShop configuration which are not compatible with your email server.
The best in that case is to contact your hosting company in order to check those settings with them.
Otherwise, you can switch them on/off one by one, and test each time and see if that helps, but it's a long process and might not be enough to understand what's going on.
If you could provide a screenshot of these email settings, we could tell you what could likely be the problem, but I still recommend you to contact your hosting company.