[Skip to main content](#vessel-content) # Store email does not show new text area ## - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 10 years 11 months ago - 10 years 11 months ago [\#220051](#220051) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#220051 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* was created by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* -- url of the page with the problem -- : [ beeswaxcandleshop.com/Order-Beeswax-Candles/category.html](http://beeswaxcandleshop.com/Order-Beeswax-Candles/category.html) -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) [ ![hika_-_email_to_customer.png](/forum/attachment/27556) ](/forum/attachment/27556 "...o_customer.png") [ ![hika_-_email_from_shop.png](/forum/attachment/27555) ](/forum/attachment/27555 "..._from_shop.png") How do I make this additional customer comments show in the both emails? - [ ![hika_-_email_from_shop.png](/forum/attachment/27555) ](/forum/attachment/27555 "..._from_shop.png") [ ](/forum/attachment/27555?download=1 "..._from_shop.png") - [ ![hika_-_email_to_customer.png](/forum/attachment/27556) ](/forum/attachment/27556 "...o_customer.png") [ ](/forum/attachment/27556?download=1 "...o_customer.png") Last edit: 10 years 11 months ago by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile"). Reason: correct error Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 11 months ago [\#220128](#220128) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#220128 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* Hi, The two emails are using two different entries in the HikaShop emails. [ www.hikashop.com/support/documentation/i...-listing.html#emails](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/26-hikashop-email-listing.html#emails) So if you have modified the customer email ; you might need to edit the administrator one too. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 10 years 11 months ago [\#220443](#220443) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#220443 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* I am a bit confused. I made a "custom field" in the "order" group and it appeared fine in the customers email. I looked at both emails in the back end and do not know what code to add and where. Do I need to past some code in? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 10 years 11 months ago [\#220465](#220465) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#220465 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* Hi, The code to display the custom order fields is already present in both emails. It's: Code: ob_start(); $sep = ''; if(hikashop_level(2)) { $fields = $fieldsClass->getFields('frontcomp',$data,'order',''); foreach($fields as $fieldName => $oneExtraField) { if(empty($data->cart->$fieldName)) continue; echo $sep . $fieldsClass->trans($oneExtraField->field_realname).' : '.$fieldsClass->show($oneExtraField, $data->cart->$fieldName,'admin_email'); $sep = '<br />'; } } JPluginHelper::importPlugin('hikashop'); $dispatcher = JDispatcher::getInstance(); $dispatcher->trigger('onAfterOrderProductsListingDisplay', array(&$data->cart, 'email_notification_html')); $content = ob_get_clean(); $vars['ORDER_SUMMARY'] = trim($content); You can see you'll find it in both preloads of the emails. If you have it displayed on one email and not the other, it means that you must have somehow modified the code of one of the two emails. The following user(s) said Thank You: [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 10 years 11 months ago [\#220532](#220532) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#220532 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* Thank you - I did have other stuff in the email (I had thought they were supposed to be there) - I removed them and emails are fine now. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")** - [![bigfoot's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7488-bigfoot "View bigfoot's Profile") Topic Author - [ Offline](/forum/user/7488-bigfoot) Less More - Posts: 254 - Thank you received: 2 - - 10 years 11 months ago [\#221453](#221453) by [bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile") Replied by *[bigfoot](/forum/user/7488-bigfoot "View bigfoot's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#221453 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* By removing some customization in the order email I did get my "Additional Information" area back, But I lost some important info in the email. The email used to say(example): Customer Order: 10312 - Cznarcki (order number and name) but now it just says: "A new order has been created on your website" (without name & order number) This is very problematic when we get many orders in at the same time. How do I get back to the original email? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 10 years 11 months ago [\#221561](#221561) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Store email does not show new text area](/forum/35-orders-management/880362-store-email-does-not-show-new-text-area#221561 "-- url of the page with the problem -- : beeswaxcandleshop.com/Order-Beeswax-Candles/category.html -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.5.30 -- Browser(s) name and version -- : firefox/chrome I have just added a text area for gift card info or instructions. It shows in the email to the customer (image below) but not in the email to the store superuser. (Images were taken with version 2.5.0 (since updated to 2.6.0) How do I make this additional customer comments show in the both emails?")* Hi, You can do that by simply changing the subject of the order admin notification via the System>Emails interface when you edit the email: [ www.hikashop.com/forum/feature-request/8...f-emails.html#183210](http://www.hikashop.com/forum/feature-request/873631-add-order-number-to-the-subject-line-of-emails.html#183210) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDM2Mi1zdG9yZS1lbWFpbC1kb2VzLW5vdC1zaG93LW5ldy10ZXh0LWFyZWE/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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