[Skip to main content](#vessel-content) # Automatic order cancellation email ## - **[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")** - [![Kingwell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38001-kingwell "View Kingwell's Profile") Topic Author - [ Offline](/forum/user/38001-kingwell) Less More - Posts: 22 - Thank you received: 0 - - 10 years 10 months ago [\#222852](#222852) by [Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile") *[Automatic order cancellation email](/forum/35-orders-management/880859-automatic-order-cancellation-email#222852 "-- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli")* was created by *[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")* -- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDg1OS1hdXRvbWF0aWMtb3JkZXItY2FuY2VsbGF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 10 months ago [\#222855](#222855) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Automatic order cancellation email](/forum/35-orders-management/880859-automatic-order-cancellation-email#222855 "-- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli")* Hi, There is no email sent to the customer when he cancels his order by default HikaShop. Are you talking about the email sent when the HikaShop Orders Automatic Cancel plugin cancels automatically the orders after a certain period of time ? If so, edit its settings via the Joomla plugins manager and make sure that the "Notify customers" setting is turned off. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDg1OS1hdXRvbWF0aWMtb3JkZXItY2FuY2VsbGF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")** - [![Kingwell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38001-kingwell "View Kingwell's Profile") Topic Author - [ Offline](/forum/user/38001-kingwell) Less More - Posts: 22 - Thank you received: 0 - - 10 years 10 months ago [\#222913](#222913) by [Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile") Replied by *[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")* on topic *[Automatic order cancellation email](/forum/35-orders-management/880859-automatic-order-cancellation-email#222913 "-- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli")* Hi Nicolas, Yes i was referring to the automatically cancelled orders, notify customers in the plugin is set to off, but emails are still sent out when orders are cancelled by the system after cron is triggered Thanks, Oli Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDg1OS1hdXRvbWF0aWMtb3JkZXItY2FuY2VsbGF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 10 months ago [\#222933](#222933) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Automatic order cancellation email](/forum/35-orders-management/880859-automatic-order-cancellation-email#222933 "-- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli")* Hi, Can you try changing the code: Code: if($notify){ $update->history = new stdClass(); $update->history->history_notified = 1; } to: Code: if(!$notify){ $update->history = new stdClass(); $update->history->history_notified = 0; } in the file plugins/hikashop/order_auto_cancel/order_auto_cancel.php and see if that helps ? The following user(s) said Thank You: [trevsmiff](/forum/user/9214-trevsmiff "View trevsmiff's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDg1OS1hdXRvbWF0aWMtb3JkZXItY2FuY2VsbGF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")** - [![Kingwell's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38001-kingwell "View Kingwell's Profile") Topic Author - [ Offline](/forum/user/38001-kingwell) Less More - Posts: 22 - Thank you received: 0 - - 10 years 10 months ago [\#223134](#223134) by [Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile") Replied by *[Kingwell](/forum/user/38001-kingwell "View Kingwell's Profile")* on topic *[Automatic order cancellation email](/forum/35-orders-management/880859-automatic-order-cancellation-email#223134 "-- HikaShop version -- : 2.6.0 Hi there, Is it possible to stop the system sending out cancellation emails when an order is automatically cancelled through non payment? I would like to keep the order status emails when we change things manually, but as a lot of customers won't even know an order number was generated when they cancel their payment, to have a "order cancelled" email come through 15 minutes later is very confusing. Thanks, Oli")* Hi Nicolas, Worked perfectly, thanks. Oli Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4MDg1OS1hdXRvbWF0aWMtb3JkZXItY2FuY2VsbGF0aW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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