[Skip to main content](#vessel-content) # Error Orders ## - **[haybug](/forum/user/44349-haybug "View haybug's Profile")** - [![haybug's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44349-haybug "View haybug's Profile") Topic Author - [ Offline](/forum/user/44349-haybug) Less More - Posts: 7 - Thank you received: 0 - - 10 years 1 month ago [\#249426](#249426) by [haybug](/forum/user/44349-haybug "View haybug's Profile") *[Error Orders](/forum/35-orders-management/886325-error-orders#249426 "I am getting this error under orders (admin section): COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20")* was created by *[haybug](/forum/user/44349-haybug "View haybug's Profile")* I am getting this error under orders (admin section): COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20 Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4NjMyNS1lcnJvci1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 1 month ago [\#249428](#249428) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Error Orders](/forum/35-orders-management/886325-error-orders#249428 "I am getting this error under orders (admin section): COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' SQL=SELECT a.*,b.*,c.*,IFNULL(c.name COLLATE utf8_general_ci,CONCAT_WS(' ',d.address_firstname,d.address_middle_name,d.address_lastname)) AS hikashop_name FROM #__hikashop_order AS b LEFT JOIN #__hikashop_address AS d ON b.order_billing_address_id=d.address_id LEFT JOIN #__hikashop_user AS a ON b.order_user_id=a.user_id LEFT JOIN #__users AS c ON a.user_cms_id=c.id WHERE (b.order_type='sale') ORDER BY b.order_id desc LIMIT 0, 20")* Hi, 1/ Please perform some search before creating a new thread. [ www.hikashop.com/forum/install-update/87...sentials-to-bus.html](http://www.hikashop.com/forum/install-update/872812-mysql-error-after-updating-from-essentials-to-bus.html) [ www.hikashop.com/forum/3-bug-report/8729...t-string.html#181639](http://www.hikashop.com/forum/3-bug-report/872911-catchable-fatal-error-stdclass-convert-string.html#181639) 2/ You should provide the informations about your HikaShop version number and your Joomla version number. 3/ You should really update your HikaShop 2.3.4 which has been release 2 years ago. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4NjMyNS1lcnJvci1vcmRlcnM/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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