[Skip to main content](#vessel-content) # Receiving no customer or admin hikashop emails ## - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 10 years 1 month ago [\#249450](#249450) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") *[Receiving no customer or admin hikashop emails](/forum/35-orders-management/886330-receiving-no-customer-or-admin-hikashop-emails#249450 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 Hello, I have been testing payments on my dev site and everything seems to be going through correctly but I am not receiving any emails from Hikashop itself. I have received a Created email sent to admin but the customer or admin receive no Confirmed emails. I have checked that all the email plugins are published. Checked email history they all seem to be generated but I am just not receiving them. I have gone through multiple threads on the forum but cant seem to get it to work. Thanks")* was created by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 Hello, I have been testing payments on my dev site and everything seems to be going through correctly but I am not receiving any emails from Hikashop itself. I have received a Created email sent to admin but the customer or admin receive no Confirmed emails. I have checked that all the email plugins are published. Checked email history they all seem to be generated but I am just not receiving them. I have gone through multiple threads on the forum but cant seem to get it to work. Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4NjMzMC1yZWNlaXZpbmctbm8tY3VzdG9tZXItb3ItYWRtaW4taGlrYXNob3AtZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 1 month ago [\#249452](#249452) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Receiving no customer or admin hikashop emails](/forum/35-orders-management/886330-receiving-no-customer-or-admin-hikashop-emails#249452 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 Hello, I have been testing payments on my dev site and everything seems to be going through correctly but I am not receiving any emails from Hikashop itself. I have received a Created email sent to admin but the customer or admin receive no Confirmed emails. I have checked that all the email plugins are published. Checked email history they all seem to be generated but I am just not receiving them. I have gone through multiple threads on the forum but cant seem to get it to work. Thanks")* Hello, If you already made sure that every emails was correctly published via "Hikashop->System->Emails", note that Hikashop uses the standard joomla email sending functions. If you have a problem only on ONE email, it means that the problem is the content of the email. What you should try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification. It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4NjMzMC1yZWNlaXZpbmctbm8tY3VzdG9tZXItb3ItYWRtaW4taGlrYXNob3AtZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")** - [![dancingkazzaf's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Topic Author - [ Offline](/forum/user/31984-dancingkazzaf) Less More - Posts: 256 - Thank you received: 2 - - 10 years 1 month ago [\#249714](#249714) by [dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile") Replied by *[dancingkazzaf](/forum/user/31984-dancingkazzaf "View dancingkazzaf's Profile")* on topic *[Receiving no customer or admin hikashop emails](/forum/35-orders-management/886330-receiving-no-customer-or-admin-hikashop-emails#249714 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.2 Hello, I have been testing payments on my dev site and everything seems to be going through correctly but I am not receiving any emails from Hikashop itself. I have received a Created email sent to admin but the customer or admin receive no Confirmed emails. I have checked that all the email plugins are published. Checked email history they all seem to be generated but I am just not receiving them. I have gone through multiple threads on the forum but cant seem to get it to work. Thanks")* Thanks for your reply. I think we have it sorted now, believe it was something to do with the server. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50Lzg4NjMzMC1yZWNlaXZpbmctbm8tY3VzdG9tZXItb3ItYWRtaW4taGlrYXNob3AtZW1haWxzP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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