[Skip to main content](#vessel-content) # Cannot change state of order ## - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1189 - Thank you received: 13 - - 6 years 2 days ago [\#325112](#325112) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") *[Cannot change state of order](/forum/35-orders-management/901052-cannot-change-state-of-order#325112 "Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same...")* was created by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same happens if I choose another option, too. Could you help me out please? The site has been published, so this has to be fixed asap. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMTA1Mi1jYW5ub3QtY2hhbmdlLXN0YXRlLW9mLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 6 years 2 days ago [\#325118](#325118) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot change state of order](/forum/35-orders-management/901052-cannot-change-state-of-order#325118 "Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same...")* Hi, I've never heard of such problem. It would be great if you could provide a backend access, a FTP access, a link to this thread, and the order number of an order we can use for our tests: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMTA1Mi1jYW5ub3QtY2hhbmdlLXN0YXRlLW9mLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1189 - Thank you received: 13 - - 6 years 2 days ago [\#325132](#325132) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Cannot change state of order](/forum/35-orders-management/901052-cannot-change-state-of-order#325132 "Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same...")* Hello! I send you pm with login Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMTA1Mi1jYW5ub3QtY2hhbmdlLXN0YXRlLW9mLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86295 - Thank you received: 14273 - - 6 years 1 day ago [\#325161](#325161) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cannot change state of order](/forum/35-orders-management/901052-cannot-change-state-of-order#325161 "Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same...")* Hi, You have a strange issue on your website. If I try to do the procedure with the debug mode of Joomla activated, I get this call stack for the URL called by the button of the popup: [ monosnap.com/file/ZDuy6yZyj98IGqAQGGJjedQum3oMjN](https://monosnap.com/file/ZDuy6yZyj98IGqAQGGJjedQum3oMjN) As you can see the URL called has option=com_hikashop which indicate to Joomla that HikaShop is to be called to handle the request. But if you look on the right side at the call stack, you can see that no HikaShop file is called by Joomla. This indicates that either the server, the htaccess, a system plugin or a core file of Joomla has modified the request resulting in the "option" parameter being missing when Joomla is deciding which component to call. It thus defaults to Joomla's com_content, which displays that error as the parameters are not correct for it. I wanted to do some more testing by doing some view overrides, but when I saved my change to a view file in Display>Views, I actually got the same 404 error. So that indicates that the issue you have comes from a security mechanism you have in place on your server/website which detects something suspicious (like the HTML of an email, or the PHP of a view file) and clear all the parameters sent to the website by the browser. I'm afraid you won't be able to use that feature unless you configure or disable that security mechanism so that it doesn't interfere with the normal functions of HikaShop. The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMTA1Mi1jYW5ub3QtY2hhbmdlLXN0YXRlLW9mLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1189 - Thank you received: 13 - - 6 years 21 hours ago [\#325201](#325201) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Replied by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* on topic *[Cannot change state of order](/forum/35-orders-management/901052-cannot-change-state-of-order#325201 "Hello. I tried to test the orders tab today and edit an order, but when I try to change the state of an order to "cancelled", it redirects me to a small box that says "category not found". The same...")* you were right. Mod_sec rule Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMTA1Mi1jYW5ub3QtY2hhbmdlLXN0YXRlLW9mLW9yZGVyP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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