[Skip to main content](#vessel-content) # Customers' shipping address being overridden on email ## - **[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")** - [![cjmicro's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7269-cjmicro "View cjmicro's Profile") Topic Author - [ Offline](/forum/user/7269-cjmicro) Less More - Posts: 50 - Thank you received: 0 - - 5 years 8 months ago [\#330378](#330378) by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330378 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* was created by *[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this? - [ ![Screenshot2021-03-05061518.jpg](/forum/attachment/52188) ](/forum/attachment/52188 "...3-05061518.jpg") [ ](/forum/attachment/52188?download=1 "...3-05061518.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 5 years 8 months ago [\#330381](#330381) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330381 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* Hi, Regarding the shipping address issue I would recommend to update your HikaShop. It could be a bug that we've fixed. If that doesn't help, maybe you have an old override of your emails in System>Emails and there is a need to redo the modifications on the latest version of the preload of the email. Regarding the icons, this comes from the CSS: Code: [class*='fa-']:before{ display: inline-block; font-style: normal !important; font-weight: normal; line-height: 1; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale } in the file /templates/rt_spectral/css/rt_spectral-custom.css from your template. Delete that CSS and it will work. I would recommend you to report the problem to your template provider as this change might create issues elsewhere for your template... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")** - [![cjmicro's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7269-cjmicro "View cjmicro's Profile") Topic Author - [ Offline](/forum/user/7269-cjmicro) Less More - Posts: 50 - Thank you received: 0 - - 5 years 8 months ago [\#330414](#330414) by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") Replied by *[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330414 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* Thank you, that fixed the icons. I have the most recent version installed and no overrides to the emails. So the address issue is not fixed in the recent update? Please let me know, or advise what else to check, it's an issue we have had for awhile. Cheryl Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 5 years 8 months ago [\#330455](#330455) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330455 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* Hi, Well, there is no such known error in the latest version of HikaShop. So I'm not sure what could be the problem. Could you provide a backend access and the order number of an order with the issue so that we could check on the situation ? You can provide that along with a link to this thread via our contact form here: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")** - [![cjmicro's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/7269-cjmicro "View cjmicro's Profile") Topic Author - [ Offline](/forum/user/7269-cjmicro) Less More - Posts: 50 - Thank you received: 0 - - 5 years 8 months ago [\#330490](#330490) by [cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile") Replied by *[cjmicro](/forum/user/7269-cjmicro "View cjmicro's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330490 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* emailing you info. thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86555 - Thank you received: 14304 - - 5 years 8 months ago [\#330531](#330531) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330531 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* Hi, Sorry but we didn't get any contact information from you on our end. Could you try sending it again ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwMjA5NC1jdXN0b21lcnMtc2hpcHBpbmctYWRkcmVzcy1iZWluZy1vdmVycmlkZGVuLW9uLWVtYWlsP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 8 months ago - 5 years 8 months ago [\#330734](#330734) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Customers' shipping address being overridden on email](/forum/35-orders-management/902094-customers-shipping-address-being-overridden-on-email#330734 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.25 -- PHP version -- : 7 -- Browser(s) name and version -- : firefox on the customer's email, it is using the billing address in both billing and shipping, so the admin and the customer get the wrong shipping address. In the actual ORDER it is correct. Order on Hika admin: billling address= A shipping address= B Email to client billing address = A shipping address = A Email to admin billing addresss = A shipping address = A I do not have any customization in the emails. Also the edit/delete icons have gone missing so customers can't figure out how to change their address. Screen shot attached. How can i fix this?")* Hello, Thanks for your elements we are now able to reach your checkout, but please we need that you provide as well an **order reference** that present the **relative issue** (as requested by Nicolas). And note that you haven't the last HikaShop version, yours is actually almost a year old, currently we are at **4.4.1** (**[ Blog](https://www.hikashop.com/home/blog.html)**). Regards Last edit: 5 years 8 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). 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