Edit Custom fields in order details page show error

  • Posts: 423
  • Thank you received: 7
  • Hikamarket Multivendor Hikashop Business
1 week 3 days ago #337278

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.21
-- PHP version -- : 5.6.40
-- Browser(s) name and version -- : chrome

Hi, I have tried to edit the time on the order details page at the backend. But when I edit the date, it shows an error to fill up another custom field, but this custom field is not included in the backend, because I already set it to show for a specific category.


There are two custom fields:

dateforalacarte and dateforpackage

When customers order from the ala carte category, then it will only show dateforalacarte on the frontend, but when I want to edit the field on the backend, the system wants me to fill up for dateforpackage also. Kindly check on the issue

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 3381
  • Thank you received: 448
  • MODERATOR
1 week 2 days ago #337347

Hello,

In order to analyze your current issue can you provide these elements :
- Backend user references (with maximum Acl)
- Url link to backend (administrator)
- A step by step to reproduce your described issue.
- Ftp references (if debug is required)

Note : Use our Contact us form in order to provide these elements, and don't forget to add an Url link to this topic.

Awaiting your returns to progress on your subject.
Regards

Last edit: 1 week 2 days ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 423
  • Thank you received: 7
  • Hikamarket Multivendor Hikashop Business
6 days 20 hours ago #337415

Hi, I have sent the details using the contact form, kindly check on the issue, Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 423
  • Thank you received: 7
  • Hikamarket Multivendor Hikashop Business
2 days 14 hours ago #337522

Hi, any update for the issue ?

Please Log in or Create an account to join the conversation.

  • Posts: 3381
  • Thank you received: 448
  • MODERATOR
2 days 12 hours ago #337537

Hello,

Sorry for this return but unfortunately your backend access references didn't work, can you double-check it please and provide new references ?
Plus, my IP was blocked, usually when someone should intervene on your site this kind of ip blocker plugin isn't really recommended.
Because the HikaShop team have several person and so several potential Ip that must acceed to your website in order to progress.

Regards

Last edit: 2 days 11 hours ago by Philip.

Please Log in or Create an account to join the conversation.

Time to create page: 0.064 seconds
Powered by Kunena Forum