[Skip to main content](#vessel-content) # Order Invoice and Email Popups blank with message refused to connect ## - **[yorkits](/forum/user/67822-yorkits "View yorkits's Profile")** - [![yorkits's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/67822-yorkits "View yorkits's Profile") Topic Author - [ Offline](/forum/user/67822-yorkits) Less More - Posts: 21 - Thank you received: 2 - - 4 years 1 month ago [\#345141](#345141) by [yorkits](/forum/user/67822-yorkits "View yorkits's Profile") *[Order Invoice and Email Popups blank with message refused to connect](/forum/35-orders-management/905083-order-invoice-and-email-popups-blank-with-message-refused-to-connect#345141 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : 4.2.2 -- PHP version -- : 8.0.23 -- Browser(s) name and version -- : Chrome 105.0.5195.102 -- Error-message(debug-mod must be tuned on) -- : Refused to Connect Hi Guys, I have a problem that has recently started to be troublesome. On the main Windows 10 PC that is accessing the site administrator, when clicking on the Invoice or Email buttons at the top of the Order in the order management screen, the resulting popup is blank except for an icon of a page with a sad face and a turned down corner, together with the error message "refused to connect". When this first started to happen, clearing the browser cache fixed it, but not anymore. On the specific PC, it is happening in both Edge and Chrome browsers, but doesn't happen on my iPad or Windows 11 laptop. Do you have any idea why this might be happening or what the error means? Many thanks Dave")* was created by *[yorkits](/forum/user/67822-yorkits "View yorkits's Profile")* -- HikaShop version -- : 4.6.2 -- Joomla version -- : 4.2.2 -- PHP version -- : 8.0.23 -- Browser(s) name and version -- : Chrome 105.0.5195.102 -- Error-message(debug-mod must be tuned on) -- : Refused to Connect Hi Guys, I have a problem that has recently started to be troublesome. On the main Windows 10 PC that is accessing the site administrator, when clicking on the Invoice or Email buttons at the top of the Order in the order management screen, the resulting popup is blank except for an icon of a page with a sad face and a turned down corner, together with the error message "refused to connect". When this first started to happen, clearing the browser cache fixed it, but not anymore. On the specific PC, it is happening in both Edge and Chrome browsers, but doesn't happen on my iPad or Windows 11 laptop. [ ![error-message.jpg](/forum/attachment/55590) ](/forum/attachment/55590 "error-message.jpg") Do you have any idea why this might be happening or what the error means? Many thanks Dave - [ ![error-message.jpg](/forum/attachment/55590) ](/forum/attachment/55590 "error-message.jpg") [ ](/forum/attachment/55590?download=1 "error-message.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwNTA4My1vcmRlci1pbnZvaWNlLWFuZC1lbWFpbC1wb3B1cHMtYmxhbmstd2l0aC1tZXNzYWdlLXJlZnVzZWQtdG8tY29ubmVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14276 - - 4 years 1 month ago [\#345151](#345151) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Order Invoice and Email Popups blank with message refused to connect](/forum/35-orders-management/905083-order-invoice-and-email-popups-blank-with-message-refused-to-connect#345151 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : 4.2.2 -- PHP version -- : 8.0.23 -- Browser(s) name and version -- : Chrome 105.0.5195.102 -- Error-message(debug-mod must be tuned on) -- : Refused to Connect Hi Guys, I have a problem that has recently started to be troublesome. On the main Windows 10 PC that is accessing the site administrator, when clicking on the Invoice or Email buttons at the top of the Order in the order management screen, the resulting popup is blank except for an icon of a page with a sad face and a turned down corner, together with the error message "refused to connect". When this first started to happen, clearing the browser cache fixed it, but not anymore. On the specific PC, it is happening in both Edge and Chrome browsers, but doesn't happen on my iPad or Windows 11 laptop. Do you have any idea why this might be happening or what the error means? Many thanks Dave")* Hi, "Refused to connect" means that between your website's server and your computer, something blocked the connection. It could be a firewall, on your computer, or on your server, or on your local network, or on your router, or on your hosting network detecting a false positive and blocking the request. It could also come from a module of the web server, or some other software on your computer (antivirus, firewall, VPN, etc). Basically, it could be a lot of things so hard to say exactly what to do. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwNTA4My1vcmRlci1pbnZvaWNlLWFuZC1lbWFpbC1wb3B1cHMtYmxhbmstd2l0aC1tZXNzYWdlLXJlZnVzZWQtdG8tY29ubmVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yorkits](/forum/user/67822-yorkits "View yorkits's Profile")** - [![yorkits's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/67822-yorkits "View yorkits's Profile") Topic Author - [ Offline](/forum/user/67822-yorkits) Less More - Posts: 21 - Thank you received: 2 - - 4 years 1 month ago [\#345153](#345153) by [yorkits](/forum/user/67822-yorkits "View yorkits's Profile") Replied by *[yorkits](/forum/user/67822-yorkits "View yorkits's Profile")* on topic *[Order Invoice and Email Popups blank with message refused to connect](/forum/35-orders-management/905083-order-invoice-and-email-popups-blank-with-message-refused-to-connect#345153 "-- HikaShop version -- : 4.6.2 -- Joomla version -- : 4.2.2 -- PHP version -- : 8.0.23 -- Browser(s) name and version -- : Chrome 105.0.5195.102 -- Error-message(debug-mod must be tuned on) -- : Refused to Connect Hi Guys, I have a problem that has recently started to be troublesome. On the main Windows 10 PC that is accessing the site administrator, when clicking on the Invoice or Email buttons at the top of the Order in the order management screen, the resulting popup is blank except for an icon of a page with a sad face and a turned down corner, together with the error message "refused to connect". When this first started to happen, clearing the browser cache fixed it, but not anymore. On the specific PC, it is happening in both Edge and Chrome browsers, but doesn't happen on my iPad or Windows 11 laptop. Do you have any idea why this might be happening or what the error means? Many thanks Dave")* Hi Nicolas, Thanks for the quick response. Other computers on the same network are working fine, so it is obviously something to do with the PC. As I say, clearing cookies had fixed it in the past, so I was expecting it to be a cookie issue, but I'll try turning the firewall off and see if that works as the first step. I'll let you know what fixes the problem for anyone else looking for the same problem. Many thanks Dave The following user(s) said Thank You: [Philip](/forum/user/34318-philip "View Philip's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL29yZGVycy1tYW5hZ2VtZW50LzkwNTA4My1vcmRlci1pbnZvaWNlLWFuZC1lbWFpbC1wb3B1cHMtYmxhbmstd2l0aC1tZXNzYWdlLXJlZnVzZWQtdG8tY29ubmVjdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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