[Skip to main content](#vessel-content) # Alipay Error ## - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#191122](#191122) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191122 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* was created by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page - [ ![Firefox_Screenshot_2015-02-18T10-58-11_706Z.png](/forum/attachment/22474) ](/forum/attachment/22474 "...58-11_706Z.png") [ ](/forum/attachment/22474?download=1 "...58-11_706Z.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#191141](#191141) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191141 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hello, Can you show me how did you configured your Alipay payment method through some screenshots ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#191236](#191236) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191236 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Please find the attached image showing Alipay configuration . Jag - [ ![Firefox_Screenshot_2015-02-19T02-29-54_148Z.png](/forum/attachment/22491) ](/forum/attachment/22491 "...29-54_148Z.png") [ ](/forum/attachment/22491?download=1 "...29-54_148Z.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#191288](#191288) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191288 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hello, The alipay payment method can't handle the "partner" mode for the moment, you should use the "direct" mode. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#191415](#191415) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191415 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* That means , clinet has to get new API credentials for direct method..? Then "Direct Mode" should be selected from dropdown option..? Jag Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#191438](#191438) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#191438 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hello, > Then "Direct Mode" should be selected from dropdown option..? Yes ![:)](/media/kunena/emoticons/8.png ":)"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#192017](#192017) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192017 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* The client has given us the API and checked with Alipay. All configurations are correct. Can you log on please and fix it if we give you all the details? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#192042](#192042) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192042 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Ok, so can you give me a temporary access to your back-end so that I can directly test it ? Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#192204](#192204) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192204 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Thanks Mohamed. I have emailed you the logins Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#192220](#192220) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192220 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hello, Can you test it with the "Payment mode" of your Alipay payment method set to "Direct" ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 11 years 8 months ago [\#192318](#192318) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192318 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* The client can only use dual payment mode.they can not use direct as their company website is outside china and therefore does not have an Icp license. Can we have partner mode working please otherwise this whole plugin is useless for all of our clients who want to sell in china but are not based in china. Please can you get partner method working? Many thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 8 months ago [\#192333](#192333) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#192333 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* I just added it on our todo list. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Hurley](/forum/user/33381-hurley "View Hurley's Profile")** - [![Hurley's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33381-hurley "View Hurley's Profile") Topic Author - [ Offline](/forum/user/33381-hurley) Less More - Posts: 34 - Thank you received: 0 - - 10 years 11 months ago [\#218920](#218920) by [Hurley](/forum/user/33381-hurley "View Hurley's Profile") Replied by *[Hurley](/forum/user/33381-hurley "View Hurley's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#218920 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hi Client has got ICP licence for their website, Alipay is configured to use "Direct Method" but still we get error message as ILLEGAL PARTNER when checkout is redirected to Alipay Website Please advise Thanks Jag Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 10 years 11 months ago [\#218928](#218928) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Alipay Error](/forum/29-payment-methods/875055-alipay-error#218928 "-- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.3.28 -- Error-message(debug-mod must be tuned on) -- : Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page Alipay Payment method configured but giving error message as "ILLEGAL PARTNER" on Alipay page")* Hello Jag, Did you contact Alipay about it ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84NzUwNTUtYWxpcGF5LWVycm9yP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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