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- Thank you received: 4
PayPal Payment screen doesn't load
10 years 11 months ago #215845
by tadosborn
PayPal Payment screen doesn't load was created by tadosborn
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Internet Explorer 11
-- Error-message(debug-mod must be tuned on) -- : No errors, just doesn't go anywhere.
Paypal payment option is available, but when you click finish, it doesn't take you to PayPal website to finish the transaction.
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Internet Explorer 11
-- Error-message(debug-mod must be tuned on) -- : No errors, just doesn't go anywhere.
Paypal payment option is available, but when you click finish, it doesn't take you to PayPal website to finish the transaction.
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10 years 11 months ago #215851
by nicolas
Replied by nicolas on topic PayPal Payment screen doesn't load
Hi,
It seems that you've heavily modified the checkout workflow of your HikaShop.
Also, it appears that your Joomla template is not displaying error messages, so you don't see why it doesn't let you continue.
So, several things to do:
- Make sure that your Joomla template can display messages:
www.hikashop.com/support/support/documen...tibility-issues.html
- Switching temporarily to the default template of Joomla, Protostar and try to checkout in order to see the error message preventing you from finishing the checkout.
- Provide us the error message and a screenshot of the settings in the Checkout tab of the HikaShop configuration and we should be able to tell you what to do.
It seems that you've heavily modified the checkout workflow of your HikaShop.
Also, it appears that your Joomla template is not displaying error messages, so you don't see why it doesn't let you continue.
So, several things to do:
- Make sure that your Joomla template can display messages:
www.hikashop.com/support/support/documen...tibility-issues.html
- Switching temporarily to the default template of Joomla, Protostar and try to checkout in order to see the error message preventing you from finishing the checkout.
- Provide us the error message and a screenshot of the settings in the Checkout tab of the HikaShop configuration and we should be able to tell you what to do.
The following user(s) said Thank You: tadosborn
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10 years 11 months ago - 10 years 11 months ago #215944
by tadosborn
Replied by tadosborn on topic PayPal Payment screen doesn't load
Actually neither assumption is true. We haven't modified the checkout process, and the messages include is in the template.
I was able to get things sorted out by changing the checkout process slightly.
Thank you for your help.
I was able to get things sorted out by changing the checkout process slightly.
Thank you for your help.
Last edit: 10 years 11 months ago by tadosborn.
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