[Skip to main content](#vessel-content) # Paypal invalid transaction - all transactions ## - **[nunonog](/forum/user/37449-nunonog "View nunonog's Profile")** - [![nunonog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37449-nunonog "View nunonog's Profile") Topic Author - [ Offline](/forum/user/37449-nunonog) Less More - Posts: 111 - Thank you received: 0 - - 9 years 3 months ago [\#273574](#273574) by [nunonog](/forum/user/37449-nunonog "View nunonog's Profile") *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273574 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* was created by *[nunonog](/forum/user/37449-nunonog "View nunonog's Profile")* -- url of the page with the problem -- : [ www.portal-gestao.com](http://www.portal-gestao.com) -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")** - [![hackwar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35377-hackwar "View hackwar's Profile") - [ Offline](/forum/user/35377-hackwar) Less More - Posts: 30 - Thank you received: 1 - - 9 years 3 months ago [\#273593](#273593) by [hackwar](/forum/user/35377-hackwar "View hackwar's Profile") Replied by *[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273593 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* I have the same issue. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#273576](#273576) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273576 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* [ www.hikashop.com/support/documentation/1...rror.html#invalidtnx](https://www.hikashop.com/support/documentation/10-documentation/hikashop/33-hikashop-payment-paypal-error.html#invalidtnx) --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nunonog](/forum/user/37449-nunonog "View nunonog's Profile")** - [![nunonog's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37449-nunonog "View nunonog's Profile") Topic Author - [ Offline](/forum/user/37449-nunonog) Less More - Posts: 111 - Thank you received: 0 - - 9 years 3 months ago [\#273637](#273637) by [nunonog](/forum/user/37449-nunonog "View nunonog's Profile") Replied by *[nunonog](/forum/user/37449-nunonog "View nunonog's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273637 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hello Jerome, I had already read that but there's no indication how to solve the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[danidek](/forum/user/47455-danidek "View danidek's Profile")** - [![danidek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/47455-danidek "View danidek's Profile") - [ Offline](/forum/user/47455-danidek) Less More - Posts: 13 - Thank you received: 2 - - 9 years 3 months ago [\#273650](#273650) by [danidek](/forum/user/47455-danidek "View danidek's Profile") Replied by *[danidek](/forum/user/47455-danidek "View danidek's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273650 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Same issue here. Latest Joomla and Hikashop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 9 years 3 months ago [\#273653](#273653) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273653 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hi, Activate the debug setting of the payment method and after the next invalid transaction email notification you'll get, look at the payment log available in the HikaShop configuration. It will have more information on what's going on. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")** - [![hackwar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35377-hackwar "View hackwar's Profile") - [ Offline](/forum/user/35377-hackwar) Less More - Posts: 30 - Thank you received: 1 - - 9 years 3 months ago [\#273681](#273681) by [hackwar](/forum/user/35377-hackwar "View hackwar's Profile") Replied by *[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273681 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* I've done exactly that and went through the whole log file and it looks fine to me. The transaction IDs match up, the requests from the shop to Paypal and the other way around look fine, too. I updated the allowed IP adresses in the payment plugin prior to this and still the debug file says invalid transaction. Considering that everything worked fine until about 5 days ago and without any changes from our end, I expect Paypal to having changed something which the plugin now fails on. If you need the debug file, let me know. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")** - [![hackwar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35377-hackwar "View hackwar's Profile") - [ Offline](/forum/user/35377-hackwar) Less More - Posts: 30 - Thank you received: 1 - - 9 years 3 months ago [\#273698](#273698) by [hackwar](/forum/user/35377-hackwar "View hackwar's Profile") Replied by *[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273698 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* So, Paypal deems the valid notification confirmation request to be invalid. I can't find the reason for that. Can you please check this again? I've looked through a bunch of possible issues, but had no luck so far to find the issue. I would guess that the issue is related to the filtering at the beginning of the onPaymentNotification method. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#273684](#273684) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273684 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hello, Regarding your description ; I can also bet that Paypal changed something in their behavior without any kind of notice or else. If you can provide your debug log via email ; it would be great so we will be able to analyze it and compare it with some of our own debug logs. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")** - [![hackwar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35377-hackwar "View hackwar's Profile") - [ Offline](/forum/user/35377-hackwar) Less More - Posts: 30 - Thank you received: 1 - - 9 years 3 months ago [\#273699](#273699) by [hackwar](/forum/user/35377-hackwar "View hackwar's Profile") Replied by *[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273699 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* I send you a mail over the contact us form. The following user(s) said Thank You: [Jerome](/forum/user/80-jerome "View Jerome's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gil](/forum/user/7668-gil "View gil's Profile")** - [![gil's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7668.jpg)](/forum/user/7668-gil "View gil's Profile") - [ Offline](/forum/user/7668-gil) Less More - Posts: 167 - Thank you received: 11 - - 9 years 3 months ago [\#273704](#273704) by [gil](/forum/user/7668-gil "View gil's Profile") Replied by *[gil](/forum/user/7668-gil "View gil's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273704 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Same problem on our side after upgarde to J 3.7.3 BUT not on all the transactions...some are ok "completed" others (30/50%) are invalid. The website owner say that the amount arrive on their Paypal account! Ps : our next website version will use Paybox. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webfarol](/forum/user/43561-webfarol "View webfarol's Profile")** - [![webfarol's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43561-webfarol "View webfarol's Profile") - [ Offline](/forum/user/43561-webfarol) Less More - Posts: 8 - Thank you received: 0 - - 9 years 3 months ago [\#273739](#273739) by [webfarol](/forum/user/43561-webfarol "View webfarol's Profile") Replied by *[webfarol](/forum/user/43561-webfarol "View webfarol's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273739 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Same with my 4 websites with Hikashop. Can you please fix this issue or i will be forced to change hikashop... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[webfarol](/forum/user/43561-webfarol "View webfarol's Profile")** - [![webfarol's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/43561-webfarol "View webfarol's Profile") - [ Offline](/forum/user/43561-webfarol) Less More - Posts: 8 - Thank you received: 0 - - 9 years 3 months ago [\#273743](#273743) by [webfarol](/forum/user/43561-webfarol "View webfarol's Profile") Replied by *[webfarol](/forum/user/43561-webfarol "View webfarol's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273743 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* I found out this [ downdetector.com/status/paypal/map/](http://downdetector.com/status/paypal/map/) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 3 months ago [\#273747](#273747) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273747 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hello, Because the Paypal plugin haven't change a lot lately, the current issues seems to come to Paypal side. The fact that some transactions are confirmed and for people the validation is working sometimes (and some not) does not indicate a "fixed" issue. For sure, if Paypal could explain what is the source of the issue ; if there is a problem in their side for the IPN validation.. or else ; it would be great. Now, I wanted to perform a little test just to clarify if we might missed things. So I read a lot of the new IPN documentation : [ developer.paypal.com/docs/classic/ipn/in...tion-guide/IPNIntro/](https://developer.paypal.com/docs/classic/ipn/integration-guide/IPNIntro/) And I also read the code from the Paypal github : [ github.com/paypal/ipn-code-samples/blob/...er/php/PaypalIPN.php](https://github.com/paypal/ipn-code-samples/blob/master/php/PaypalIPN.php) Thus I decided to implement the official Paypal IPN code into the HikaShop plugin. *This attachment is hidden for guests. Please log in or register to see it.* That plugin contains a new option called "New IPN Check" which use the code based on the Paypal Github (but with "writeToLog" instead of the "throw exception". Because it's very late and I'm on my laptop in a small room without all I need to perform a bunch of test ; I'm sorry but I can just give you the plugin like that. Please be sure that we will perform a lot of test in our side as soon as possible. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[micker](/forum/user/105-micker "View micker's Profile")** - [![micker's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/105-micker "View micker's Profile") - [ Offline](/forum/user/105-micker) Less More - Posts: 180 - Thank you received: 0 - - 9 years 3 months ago [\#273767](#273767) by [micker](/forum/user/105-micker "View micker's Profile") Replied by *[micker](/forum/user/105-micker "View micker's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273767 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* we just need to update plugin ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")** - [![hackwar's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35377-hackwar "View hackwar's Profile") - [ Offline](/forum/user/35377-hackwar) Less More - Posts: 30 - Thank you received: 1 - - 9 years 3 months ago [\#273771](#273771) by [hackwar](/forum/user/35377-hackwar "View hackwar's Profile") Replied by *[hackwar](/forum/user/35377-hackwar "View hackwar's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273771 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* I just updated the plugin, enabled the new IPN method and now it works. Thank you for this. I hope that you can investigate this further and provide a long term fix soon. ![;-)](/media/kunena/emoticons/14.png ";-)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 9 years 3 months ago [\#273778](#273778) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#273778 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hello, In some logs we saw that the Paypal answer were not in UTF8 charset. If that's the case, please follow these instructions: [ stackoverflow.com/questions/26619982/ipn...rect-charset-in-post](https://stackoverflow.com/questions/26619982/ipn-verification-returns-invalid-as-paypal-is-sending-incorrect-charset-in-post) Regards, Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[herb200mph](/forum/user/46118-herb200mph "View herb200mph's Profile")** - [![herb200mph's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46118-herb200mph "View herb200mph's Profile") - [ Offline](/forum/user/46118-herb200mph) Less More - Posts: 81 - Thank you received: 0 - - 9 years 3 months ago [\#274423](#274423) by [herb200mph](/forum/user/46118-herb200mph "View herb200mph's Profile") Replied by *[herb200mph](/forum/user/46118-herb200mph "View herb200mph's Profile")* on topic *[Paypal invalid transaction - all transactions PAYPAL HOSTED Version](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#274423 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Can you also do a plugin fix for the PAYPAL HOSTED Version. We are not using PAYPAL PRO as the payment method but their HOSTED version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[gil](/forum/user/7668-gil "View gil's Profile")** - [![gil's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar7668.jpg)](/forum/user/7668-gil "View gil's Profile") - [ Offline](/forum/user/7668-gil) Less More - Posts: 167 - Thank you received: 11 - - 9 years 3 months ago [\#274435](#274435) by [gil](/forum/user/7668-gil "View gil's Profile") Replied by *[gil](/forum/user/7668-gil "View gil's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#274435 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* Hello, Thanks Jerome for your work ![:)](/media/kunena/emoticons/8.png ":)") and for the plugin on your previous post (we did not yet use it...): [ www.hikashop.com/media/kunena/attachment...oppayment\_paypal.zip](https://www.hikashop.com/media/kunena/attachments/80/plg_hikashoppayment_paypal.zip) We still have on one website using the Paypal payment the pb. This website have as host provider Strato ( located in Germany). If I look here [ downdetector.com/status/paypal/map/](http://downdetector.com/status/paypal/map/) the germany area is red still 2 weeks. We didn't yet install your new paypal plugin and we have around 40 % of transaction with the error message [ www.hikashop.com/index.php?option=com\_up...pal-error#invalidtnx](https://www.hikashop.com/index.php?option=com_updateme&ctrl=doc&component=HikaShop&page=payment-paypal-error#invalidtnx) The payment is ok on the Paypal account and we have to modify manualy the order status from created to confirmed... So here are some questions about your plugin ( [ www.hikashop.com/media/kunena/attachment...oppayment\_paypal.zip](https://www.hikashop.com/media/kunena/attachments/80/plg_hikashoppayment_paypal.zip)) : 1/ Is it a stable and "final" version ? (You wrote "Please be sure that we will perform a lot of test in our side as soon as possible."). 2/How can we use it? Do we have just to install it (and enabled the new IPN), via the joomla extension instalator and it'll overide the actual Paypal Plugin? Or do we have to delete or desactivate the old/native Paypal Plugin and after install the new one and remake the paypal configuration/user account parameters? 3/Do this plugin work fine with all the Hikashop version (starter, essential, business, 2.6.4 , 3.11 etc...)? Thanks for your help Very best regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86286 - Thank you received: 14263 - - 9 years 3 months ago [\#274440](#274440) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal invalid transaction - all transactions](/forum/29-payment-methods/891061-paypal-invalid-transaction-all-transactions#274440 "-- url of the page with the problem -- : www.portal-gestao.com -- HikaShop version -- : 3.1.1 -- Joomla version -- : 3.7.3 -- PHP version -- : 5.6.30 -- Error-message(debug-mod must be tuned on) -- : Paypal invalid transaction Hello, As of one week, all orders paid via Paypal are being cancelled. I check my Paypal account and the money is in, but Hikashop cancels the order with the message "Invalid Transaction". I haven't touched the Paypal config in HS for two years, since I first installed it, so I can't figure out what's wrong. Can you help? Thank you.")* HI, @herb200mph : A fix for the Paypal hosted plugin ? I'm sorry but I'm not sure I understand you because there is no such plugin in our list (or I missed something). Are you talking about the standard PayPal plugin ? The plugin patch Jerome proposed is not for PayPal Pro, but for PayPal standard: [ www.hikashop.com/forum/payment-methods/8...sactions.html#273747](https://www.hikashop.com/forum/payment-methods/891061-paypal-invalid-transaction-all-transactions.html#273747) So it might what you're looking for. @gil : 1. We will include a better version of the plugin which will switch automatically between both modes instead of having to change the setting in the payment method. But the principle is the same. That will be in the next version of HikaShop to be released in August. The tests we performed were conclusive so you can directly use that plugin on your website. 2. Install it and turn on the option and you're good to go. If you notice a problem, you can always turn off that option and the plugin will work exactly like before. 3. Yes. It will work with all the versions/editions. The only difference between what's by default and that plugin is that the validation of the IPN is handled by the official PayPal IPN library that they made available recently instead of the code that we were using so far if you activate that option. All the rest is the same so there is no code which would break. The following user(s) said Thank You: [gil](/forum/user/7668-gil "View gil's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTEwNjEtcGF5cGFsLWludmFsaWQtdHJhbnNhY3Rpb24tYWxsLXRyYW5zYWN0aW9ucz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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