[Skip to main content](#vessel-content) # PayPal Express - return URL ## - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306290](#306290) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306290 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, thank you for your quick reply. Only the main area is blank. Photo below is the overview page. It seems like return to login page. [ ![blank_2019-05-07.JPG](/forum/attachment/46738) ](/forum/attachment/46738 "...2019-05-07.JPG") <jdoc:include type="message" /> is already located in the index.php. [ ![jdoccomponent.JPG](/forum/attachment/46739) ](/forum/attachment/46739 "jdoccomponent.JPG") What should be the problem? Hope top hear from you soon. Thank you. Regards, Jern - [ ![blank_2019-05-07.JPG](/forum/attachment/46738) ](/forum/attachment/46738 "...2019-05-07.JPG") [ ](/forum/attachment/46738?download=1 "...2019-05-07.JPG") - [ ![jdoccomponent.JPG](/forum/attachment/46739) ](/forum/attachment/46739 "jdoccomponent.JPG") [ ](/forum/attachment/46739?download=1 "jdoccomponent.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#306291](#306291) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306291 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, It's strange that this main area is blank. If you're on a login form page, then you should see the login form of Joomla. I suppose that there is some customization (of you or your template) hiding that form on that page. From what I understand, with the additional information you provided, your issue seems to be that Joomla finds that you don't have the right to access the current menu item as you're not logged in. As you can see in the URL of that page, the menu item used is the one with the id 886. So first, I would recommend to check the settings of that menu item. Could you provide screenshots of the different settings of that menu item ? Normally, the menu item used when coming back to the shop is the same as the one you had when you left the shop, which, if it was the checkout, can be controlled with the "force a menu on checkout" setting of the HikaShop configuration. So it would be great to check on that setting too. How is it configured ? And if you change it to a public access menu item, does it help ? And finally, since the issue is related to the user not being logged in, how is your checkout process ? Did you login/registration before paying ? Did you go through the checkout in "guest" mode ? Or did you skip the HikaShop checkout completely by going through the "checkout with PayPal Express" button on the cart in order to bypass the checkout ? Could you provide screenshots of the settings of your payment method and of the settings under the "checkout" tab of the HikaShop configuration ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306322](#306322) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306322 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Nicholas, Thank you for your quick reply. 1. Screenshoot menu-item This message contains confidential information 2. Change to public access menu item, but it doesn't help. 3. Force a menu on checkout screenshot, settings under the "checkout" tab. [ ![force-checkout.JPG](/forum/attachment/46752) ](/forum/attachment/46752 "...e-checkout.JPG") 4. I did paypal express checkout, it skip the HikaShop checkout completely and direct to paypal payment. 5. Screenshots of the settings of payment method for paypal express checkout. *I remove paypal API details. This message contains confidential information These are the settings. Any clue why is that? Hope to hear from you soon. Thank you, Regards, Jern - [ ![menu3.JPG](/forum/attachment/46747) ](/forum/attachment/46747 "menu3.JPG") [ ](/forum/attachment/46747?download=1 "menu3.JPG") - [ ![menu4.JPG](/forum/attachment/46748) ](/forum/attachment/46748 "menu4.JPG") [ ](/forum/attachment/46748?download=1 "menu4.JPG") - [ ![menu2.JPG](/forum/attachment/46749) ](/forum/attachment/46749 "menu2.JPG") [ ](/forum/attachment/46749?download=1 "menu2.JPG") - [ ![menu1.JPG](/forum/attachment/46750) ](/forum/attachment/46750 "menu1.JPG") [ ](/forum/attachment/46750?download=1 "menu1.JPG") - [ ![menu5.JPG](/forum/attachment/46751) ](/forum/attachment/46751 "menu5.JPG") [ ](/forum/attachment/46751?download=1 "menu5.JPG") - [ ![force-checkout.JPG](/forum/attachment/46752) ](/forum/attachment/46752 "...e-checkout.JPG") [ ](/forum/attachment/46752?download=1 "...e-checkout.JPG") - [ ![pp1.JPG](/forum/attachment/46753) ](/forum/attachment/46753 "pp1.JPG") [ ](/forum/attachment/46753?download=1 "pp1.JPG") - [ ![pp2.JPG](/forum/attachment/46754) ](/forum/attachment/46754 "pp2.JPG") [ ](/forum/attachment/46754?download=1 "pp2.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#306336](#306336) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306336 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, You should configure a public menu item of the type "HikaShop checkout" (if you don't already have one) and select it in the "force menu on checkout" setting. If you don't want it to appear on your website, you can assign it to a hidden menu. That way, the PayPal Express checkout will use that menu item upon return to your shop instead of the "login" menu item which it selects automatically and isn't well suited in this case( it's a "guest" menu item for the cpanel, which redirects to the Joomla login form as it requires the user to be logged in, etc). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306490](#306490) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306490 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Nicolas, I have created a new menu item, and select it in the "force menu on checkout" setting. However, after I successfully made payment with paypal express check out, I return to the page I create, but it is blank as well. [ ![checkout1050.JPG](/forum/attachment/46794) ](/forum/attachment/46794 "checkout1050.JPG") How to solve it? Hope to hear from you soon. Regards, Jern - [ ![checkout1050.JPG](/forum/attachment/46794) ](/forum/attachment/46794 "checkout1050.JPG") [ ](/forum/attachment/46794?download=1 "checkout1050.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#306492](#306492) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306492 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, Can you provide screenshots of the settings of that menu item id with the id 1050 ? Also, if you could provide precise instructions to reproduce the problem on your website, along with a link to it, that would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306545](#306545) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306545 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hello, I let someone look at it that knows more about PHP, he said there were 2 PHP errors occuring when being redirected back from paypal. These are the two errors: [Tue May 14 22:16:05.773195 2019] [php7:notice] [pid 9674] [client 202.188.77.55:60524] PHP Notice: Undefined property: plgHikashoppaymentPaypalExpress::$payment_params in /var/www/html/texelseproducten/plugins/hikashoppayment/paypalexpress/paypalexpress.php on line 524, referer: [ www.sandbox.paypal.com/webapps/hermes?fl...EC-3V152641XL0621043](https://www.sandbox.paypal.com/webapps/hermes?flow=1-P&ulReturn=true&country.x=NL&hash=1557886486&hermesLoginRedirect=xoon&locale.x=nl_NL&token=EC-3V152641XL0621043) [Tue May 14 22:16:05.773237 2019] [php7:notice] [pid 9674] [client 202.188.77.55:60524] PHP Notice: Trying to get property of non-object in /var/www/html/texelseproducten/plugins/hikashoppayment/paypalexpress/paypalexpress.php on line 524, referer: [ www.sandbox.paypal.com/webapps/hermes?fl...EC-3V152641XL0621043](https://www.sandbox.paypal.com/webapps/hermes?flow=1-P&ulReturn=true&country.x=NL&hash=1557886486&hermesLoginRedirect=xoon&locale.x=nl_NL&token=EC-3V152641XL0621043) Hope to hear from you soon. Thank you. Regards, Jern Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#306567](#306567) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306567 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, Thank you for your feedback on these notices. We'll fix them for the next version of HikaShop. However, these have no incidence on the problem. The only issue they create is that an entry is not added to the payment log file when the customer comes back to the website if the "debug" setting of the payment method is activated. So these are not related to your problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306587](#306587) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306587 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Nicolas, Noted. Thank you for your info. Regarding the previous questions,these are the screenshot for menu item 1050. [ ![menu10501.JPG](/forum/attachment/46809) ](/forum/attachment/46809 "menu10501.JPG") [ ![menu10502.JPG](/forum/attachment/46808) ](/forum/attachment/46808 "menu10502.JPG") [ ![menu10503.JPG](/forum/attachment/46806) ](/forum/attachment/46806 "menu10503.JPG") [ ![menu10504.JPG](/forum/attachment/46807) ](/forum/attachment/46807 "menu10504.JPG") Following is the precise instructions to reproduce the problem on our website, along with a link. This is running under our test server, so you can do anything with it, it won't affect anything. This message contains confidential information The steps are as following: This message contains confidential information This message contains confidential information Just select any item and add to cart. Go to checkout page and select paypal express checkout. It will redirect you to paypal payment page. You do not need to log in or sign up an account. Hope to hear from you soon regarding this problem. Thank you. Regards, Jern - [ ![step1.JPG](/forum/attachment/46805) ](/forum/attachment/46805 "step1.JPG") [ ](/forum/attachment/46805?download=1 "step1.JPG") - [ ![menu10503.JPG](/forum/attachment/46806) ](/forum/attachment/46806 "menu10503.JPG") [ ](/forum/attachment/46806?download=1 "menu10503.JPG") - [ ![menu10504.JPG](/forum/attachment/46807) ](/forum/attachment/46807 "menu10504.JPG") [ ](/forum/attachment/46807?download=1 "menu10504.JPG") - [ ![menu10502.JPG](/forum/attachment/46808) ](/forum/attachment/46808 "menu10502.JPG") [ ](/forum/attachment/46808?download=1 "menu10502.JPG") - [ ![menu10501.JPG](/forum/attachment/46809) ](/forum/attachment/46809 "menu10501.JPG") [ ](/forum/attachment/46809?download=1 "menu10501.JPG") - [ ![step2.JPG](/forum/attachment/46810) ](/forum/attachment/46810 "step2.JPG") [ ](/forum/attachment/46810?download=1 "step2.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#306623](#306623) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306623 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, Thank you. Reviewing everything, I think that the issue is what I was talking about from the start: your template is not displaying the error messages. Do a payment test after switching to the default template of Joomla. With it, you should see the thank you message at the end when you're redirected back to the website. That will confirm that there is a problem with the template. And since apparently the issue is not with the <jdoc:include type="message" /> tag you would have to check with the template provider as to why this happens. Otherwise, if you still have a blank main content area even with Protostar, then please provide a backend and FTP access along with a link to this thread via our contact form so that we can analyse the situation more in depth. [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306861](#306861) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306861 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, Nicolas. I have contacted yootheme, they said problem is with hikashop. Attached picture from the conversation. [ ![problemhikashop_2019-05-23-2.JPG](/forum/attachment/46852) ](/forum/attachment/46852 "...19-05-23-2.JPG") Please advise. Regards, Jern - [ ![problemhikashop_2019-05-23-2.JPG](/forum/attachment/46852) ](/forum/attachment/46852 "...19-05-23-2.JPG") [ ](/forum/attachment/46852?download=1 "...19-05-23-2.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 7 years 5 months ago - 7 years 5 months ago [\#306901](#306901) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306901 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hello, Hard to say more, but tell us, did you proceed with a default template (like ProtoStar) ? Does This solve your issue ? Do you see your message with ProtoStar ? Because, if you was able to see it with ProtoStar, then there is **only one explanation**, the root issue is the Template... Hope this will help you to solve your issue. Regards Last edit: 7 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#306982](#306982) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306982 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Nicolas, I have set my website to default template (ProtoStar) but it seems like the problem not with template. Because when i check out with paypal express, it return to a blank page, after set the website to default template. Attached the photo for the return page. This message contains confidential information Hope to hear from you soon. Thank you. Regards, Jern - [ ![returnpage.JPG](/forum/attachment/46873) ](/forum/attachment/46873 "returnpage.JPG") [ ](/forum/attachment/46873?download=1 "returnpage.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 7 years 5 months ago [\#306985](#306985) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#306985 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hello, Sorry but I'm a little confuse because I process a new test on your website with Paypal Express and I get this : [ ![[img](https://i.imgur.com/ZObXss5.png) ](https://i.imgur.com/ZObXss5.png "[img") So from our point of view it seems that the issue is solved OR there is something we miss... Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#307008](#307008) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307008 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Philip, I configure the protostar template in another test url. You can try again with this URL. This message contains confidential information The customer details should grab from paypal account after done payment with paypal express. But a blank page is shown. The problems is mentioned earlier in this discussion. Regarding the page you get, the text "MY Module, Thank you for your order." was added manually by me. The customer details is not there. Thank you. Regards, Jern Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#307009](#307009) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307009 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Philip, I configure the protostar template in another test url. You can try again with this URL. This message contains confidential information This is the check out page link: This message contains confidential information The customer details should grab from paypal account after done payment with paypal express. But a blank page is shown. The problems is mentioned earlier in this discussion. Regarding the page you get, the text "MY Module, Thank you for your order." was added manually by me. The customer details is not there. Thank you. Regards, Jern Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 7 years 5 months ago [\#307021](#307021) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307021 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi, Could you provide a backend access as well as a link to this thread via our contact form so that we can have a deeper look into it ? [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 5 months ago [\#307052](#307052) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307052 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Nicolas, Thank you for your quick reply. Yes. Sure. I will drop you a message with details for the website. Regards, Jern Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 7 years 5 months ago - 7 years 5 months ago [\#307101](#307101) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307101 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hello, I process some tests again and succeed to get this : [ ![[img](https://i.imgur.com/7QFEFo6.png) ](https://i.imgur.com/7QFEFo6.png "[img") For proceed invisible test (for your customer as your website is live) I create another **Paypal Express payment method** (only for super user & in Sandbox mode), I let it, you can use it and see that everything works as expected, from this hard to get the root issue... Can you try it again and if the issue is already there, can provide a detailed **step by step** process to reproduce the issue. Awaiting news from you Regards Last edit: 7 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jern](/forum/user/56703-jern "View Jern's Profile")** - [![Jern's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56703-jern "View Jern's Profile") - [ Offline](/forum/user/56703-jern) Less More - Posts: 34 - Thank you received: 2 - - 7 years 4 months ago [\#307182](#307182) by [Jern](/forum/user/56703-jern "View Jern's Profile") Replied by *[Jern](/forum/user/56703-jern "View Jern's Profile")* on topic *[PayPal Express - return URL](/forum/29-payment-methods/891525-paypal-express-return-url?start=20#307182 "Hello, I have set the PayPal Express plugin and the payment is working as expected, but the only issue we have is return URL. When the payment is completed I am returned to the page from where I was redirected to PayPal with product(s) in cart. Is there a way to clear the cart and have a custom "Thank you" page after successful payment? Thank you.")* Hi Philip, Thank you for your reply. I can get that payment page if I login in as a customer. However, this only happen when you are not login as a customer or fill in any guest details for check out with paypal express checkout. Customer data did not show up after done paypal payment. It is still a blank page even though I use the paypalExpress (test) plugin created. Hope to hear from you soon. Regards, Jern Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtL3BheW1lbnQtbWV0aG9kcy84OTE1MjUtcGF5cGFsLWV4cHJlc3MtcmV0dXJuLXVybD9zdGFydD0yMCZ0bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.208 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)