paypal issue

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  • Hikashop Business
2 weeks 4 days ago #313476

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.13
-- PHP version -- : 7.1.33

I get the message below from my website when a customers orders on paypal. It eventually goes through after a while.

Is this a joomla/hikashop issue or paypal.


Hello,
A Paypal notification was refused because the IP 66.211.170.66 is not in the list of valid IPs :
23.43.178.*
173.0.81.*
173.0.82.*

Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...ment-paypal-error#ip
This notification was for the order 11114 on the website www.beeswaxcandleshop.com/
You can access the order details directly by clicking on the link below after logging in your back end:
<a href=' www.beeswaxcandleshop.com/administrator/...=edit&order_id=11114 '> www.beeswaxcandleshop.com/administrator/...=edit&order_id=11114 </a>

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  • MODERATOR
2 weeks 4 days ago #313478

Hi,

It's neither. It's a miss configuration of the PayPal payment method. In the menu System>Payment methods, edit your PayPal payment method. There, you want to either empty the "IPs" field, or add the new PayPal IP address.
I would recommend to just leave that field empty.

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