issue: The transaction was declined

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  • Hikashop Essential
1 month 2 weeks ago #341659

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4.29

Hi support,

I'm having problems with process. After the user clicks pay now on the Payment form. The user gets the message: "The transaction was declined".

The credit card used is valid, but even still this message appears. I tested with the test payment and debug turned on, but I got no message on the payment file log. I attached the error message, also the screenshot of the setting on the plugin. Please, take a look and let us know why this is happening only with


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1 month 2 weeks ago #341661


This error is output by's server. It's a generic error message so it doesn't say exactly what is the problem.
However, it's likely it comes from some verification on, like the Address Verification Service (and in this instance, there are some settings in your merchant account to configure it).
The best is to check with merchant support since they have access to the details log of what happened for each transaction on their end, which HikaShop and us don't have access to.

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