PayPal Plugin

-- url of the page with the problem -- : www.morenadancewear.com.au
-- HikaShop version -- : 4.6.1
-- Joomla version -- : 4.2.2
-- PHP version -- : 7.4+
-- Error-message(debug-mod must be tuned on) -- : 500 Server can not be contacted

Hi,

My PayPal payment method seems to be not working. When clicking on "Finish" to be directed to PayPal, the website takes to long and then stop responding with a server error 500.
PayPal payment is very important to us as we process all of our purchases with it and I think it has been for awhile judging from the trend of orders recently that had stopped.
Your urgent help is required on this matter

After a bit of investigation, all payment methods are not working. It seems a problem with Hikashop!

Further Error Log from the server to assist is:
"2022-09-08 12:05:31 UTC [apache][:warn] [pid 7129] [client 87.118.135.129:12148] Timeout waiting for output from CGI script /home/u138-gglhx2gwygts/www/morenadancewear.com.au/public_html/index.php, referer: morenadancewear.com.au/hikashop-menu-for...ration/checkout.html "

Another issue, the "Wishlist button" is showing eventhough it set to "No", see page morenadancewear.com.au/shop/dancewear-fo...-practice-dress.html

Hi,

This means that there is something communicating with the outside and it can't. So it waits for an answer until the timeout, but the timeout is bigger than the "max execution time" of your PHP.
It could be a plugin, like for example the QuickBooks plugin, which communicate the details of the order to the accounting system servers.
Most likely, it's because of the sending of the notification emails. That's the most common issue: HikaShop is sending the email to the email server but the email server is either not responding or responding too slowly.
So there are several things you can do:
- disable the emails in System>Emails and see if it helps. If it does, then it comes from the email sending and you need to check with your hosting what's going on.
- check your mass actions. If you have any mass action with a trigger "after/before an order is created", disable them and see if that helps. If so, then there is a problem with how the mass action is configured.
- check the plugins you have installed which can do things when an order is created. See if you have any which need to connect to some outside server.

It's not likely this comes from HikaShop itself. Otherwise, others would have the issue and it's been 2 months the 4.6.1 was released.

Thank you Nicolas.
Problem was resolved. Server was changed recently and SMTP name was no longer valid, that is option 1 you gave was the solution.
Fantastic support from you guys, thank you.