Error message at checkout page

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  • Hikashop Business
1 year 2 months ago #350306

-- url of the page with the problem -- : www.ericspeanuts.com
-- HikaShop version -- : 4.7.2
-- Joomla version -- : 4.2.9
-- PHP version -- : 8
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : 401
ERROR 401 CONNECTING TO THE API ( CHECKOUT.POSTFINANCE.CH:443/API/TRANSACTION/CREATE?SPACEID=XXXX ) : {"DATE":"2023-03-22T07:59:05.769Z","DEFAULTMESSAGE":"THE REQUEST WAS DECLINED BECAUSE AUTHENTICATION FAILED.","ID":"XXXXXXXXXXXXXXXXXXXX (2023-03-22T07:59:05.769Z)","MESSAGE":"THE REQUEST WAS DECLINED BECAUSE AUTHENTICATION FAILED.","TYPE":"DEVELOPER_ERROR"}

I installed the plugin Postfinance checkout on your website. I think I inserted all the necessary information as requested. When I process a test order I get this error message. Can you please help me solve this issue? Thank you in advance

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Last edit: 1 year 2 months ago by epware.

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  • MODERATOR
1 year 2 months ago #350315

Hello,

Your issue seems to be coming from a configuration issue, that error message says that the credentials set through your payment configuration page via "Hikashop->System->Payment methods->'Your Postfinance configuration page'" are not correct, can you check it and test it again ?

If you still have that issue, you can contact us via email : tsukidev.contact[at]gmail[dot]com


Kind regards,
Mohamed.
Tsuki Dev
tsukidev.contact[at]gmail[dot]com

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  • Hikashop Business
1 year 2 months ago #350354

Ok I will check this and revert. Thank you for the reply

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1 year 2 months ago #350483

It was indeed a question of rights.

I appreciate your help

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2 months 1 week ago #360152

i am getting this error while testing the post finance checkout api

date:
'2024-04-04T09:21:34.405Z'
defaultMessage:
'The request was declined because authentication failed.'
id:
'6N4E5xLwkrFksvqbLfJSreiNuTVXNkFJ2zQjo66VF4c (2024-04-04T09:21:34.405Z)'
message:
'The request was declined because authentication failed.'
type:
'DEVELOPER_ERROR'

can you please look into it
thank you

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  • MODERATOR
2 months 1 week ago #360161

Hi,

Your error seems to be the same as the one reported by the creator of this thread.
It indicates that either the credentials provided in the payment method are not correct, or that something needs to be activated in your Post Finance merchant account.
I would recommend you to check with the Post Finance merchant support.

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